Jack Ward & Sons Plumbing Company

Jonathan and Gaige were awesome! I am a maintenance manager at a large complex in Nashville and I am impressed with their communication and the work they did to discover what the actual issue was. We are definitely going to hire them again.

A+ service! I came home after being away to find a busted pipe under my sink flooding my kitchen - the kind lady I spoke with on the phone made me top priority and had someone call me within about five minutes. Jonathan was awesome and got my problem fixed quickly and professionally. Can't recommend enough!

Flood Pro, LLC has worked with Jack Ward Plumbing for many years. Jack Ward Plumbing is quick to respond, especially in emergency situations. The technicians are professional and knowledgeable. The entire team at Jack Ward Plumbing has excellent communication and customer service. I would recommend their services to anyone!

I had a clogged drain that almost flooded my master closet and bedroom yesterday - Labor Day!! The first plumber I called wouldn’t come out, since it was a holiday. I called this company next. They realized how stressed I was and had Jonathan at my house within an hour! He was professional, polite, and explained what he was doing to find where the clog was and remove it. He made sure everything was draining ok before he left and showed me where the main shut-off valve was, for future reference. I recently moved here and am so glad I found them and would highly recommend them! I’ll definitely call them when I need a plumber again.

We had a plumbing issue with one of our toilets the day before we were hosting an end of year gathering of 50-70 people. Levi called ahead and was on time, very professional and made sure I didn't have any other plumbing issues he could take a look at. He was able to resolve the issue without needing to remove the toilet and explained what he was doing in case a similiar issues happends again. Would definitely recommend!

We are a very busy business and came in to find our building was flooding and a pipe in the wall busted. I called Jack Wards office and the front desk was very nice, helpful, and put us down as priority. Our tech was Levi and he was precious. He came in with a smile on his face and very professional. I showed him the leak and he went straight to work. He had the job done in no time. We have used this company before and they have always been great. We truly appreciate them.

My water line broke and leaked all over my front yard. And on a Sunday of course! Called Jack Ward and Sons and they had Levi come out within the hour. He was quick, helpful and fixed the problem that day. The price tag was also not as shocking as I thought. Given it was a big job and a Sunday rate, still felt reasonable. Would use again!

They really take care of their customers. We first called a chain/corporate plumbing company first. ABSURD prices. Jack Ward was way more reasonable and very down home people. I would rather spend my money with a responsive small business than being put on the back burner with a huge company. I own a small business myself and this matters to me. I would recommend this company to anyone.

Taylor and Carlos came out to our job and professionally handled our multiple plumbing situations effectively and efficiently. They were respectful, clean and prompt. We appreciate them so much for taking care of our plumbing needs. Thanks guys!

Benton and Brandon did a wonderful job installing my new water heater. I had a bit of a complicated case where they had built a closet around the water heater with no room to get it out. We were able to find a side panel to remove. They arrived on time. They were efficient and put back everything and cleaned up everything. The two B's were sweethearts and if I can get those guys again I definitely use you guys again. Thanks you guys.

Jake with Jack Ward was literally perfection! He was prompt, efficient, and knew exactly how to fix the problem with the utmost professionalism! We were stressed and under pressure and he calmed us down, got the job done, and reassured us along the way! Thanks Jake, you rock!!

After jumping through hoops with 2 other companies I finally called Jack Ward and Sons. They were able to fix a drain/pipe issue in 45 minutes after I had been told by Hiller it would take a few weeks and my “floor would need to be jackhammered up.” I’ll call JW&S for ever plumbing issue I have from here on out. They were professional, fast, friendly, and exactly what you’d want from a plumbing company.

First let me say, I would absolutely hire these guys again. I don't believe in leaving sensational reviews or anything but I do certainly feel like Ward and Sons deserves my 5 star review. I hired them in January of 2020 to do a rather large job, repiping my entire cast iron drain line. After receiving their bid (which was a fraction of what the next best guy was going to charge me) I hired them. However there was some miscommunication regarding the exact details of the job. I talked with the lead plumber and he graciously agreed to preform the work exactly as I had originally envisioned it and at the originally agreed upon price. While on the job they went above and beyond what was expected of them several times. At the end, I was charged exactly the agreed upon price in their bid even though in my mind they could easily have added on extra fees for services that could have been considered outside of their scope of work. These guys have more than earned my future business.

As a side note, the lead plumber on my project was a young guy named Levi. I believe Levi did an exceptionally good job navigating the tough issues this particular job presented. When he eventually did run into an issue he had a hard time with, he sought out the advice of an additional experienced plumber rather than just doing the job his own way. This, to me, shows great humility and willingness to learn and leave the customer with a job that's done correctly the first time. Jack Ward and Sons is lucky to have him.

Just an FYI for transparency, I'm leaving this same review here and on Angie's List.

I had been ignoring the rusty trickle from my hot water heater hoping it would last past Christmas but I came home one evening to a larger leak. I called the next morning and Elaine quickly put me at ease telling me they could get there that day.
She called back with a quote and told me they would call before coming.
Derek & Carter did call letting me know they would be on the way soon. They were professional and kept me informed as they installed my new heater.

Derek & Carter did a great job.
I highly recommend Jack Ward & Sons!

I called at 5:30pm. They came out the next day, my problem was NOT an emergency. A part had to get picked up, they said and would be out Monday. Monday morning they were here repairing my toilet. They charged me over $100. less than one of those TV plumbers who fixed the same problem on my other toilet 6 months ago.

Jack Ward & Sons went far above and beyond what I expected from a plumbing company. They had a late afternoon appointment available same day but actually called and asked if they could come sooner once they finished a job somewhere else. They were able to diagnose and fix a complicated clog and drain vent issue that had been causing my washing machine to overflow. Brandon was up on the roof in the rain for several hours. He was experienced himself but wasn't afraid to call in the master plumber, Levi, who arrived to lend a hand. They were both great to work with and explained the issues and steps they were taking to fix them. They didn't have that condescending tone that you get when working with some service professionals.

Hopefully the clogged drain was the last issue I have, but there's only one company I'm ever going to call again, Jack Ward & Sons. Thanks for the help, boys!

Levi came out to clean my grossly-plugged kitchen drain line. He also gave me some pointers on how to prevent this from happening again. DON'T PUT FOOD PEELS AND GREASE DOWN THE GARBAGE DISPOSAL YA'LL!!! Levi was friendly and professional, and most importantly - my drain, and dishwasher now work! Three Zorro Snaps!

Called on 10/19/2017 because I had a pipe burst under my house. The staff at Jack Ward & Sons worked me into their schedule as they were booked up for the day. They arrived at my house at 4:30 pm and fixed the issue for a great price. All the other plumbing companies large and small could not come out and service the issue the same day. I would highly recommend them to anyone.

Fantastic service. I had a water pipe burst under my house during the cold snap of February 2021. Other plumbers could not make service calls due to the poor conditions of the roads. JW & Sons came out within 45 and fixed the leak in under 45 minutes. Very polite and courteous. Would highly recommend. Thank you JW & Sons!

Derek and Alex provided great service today. They called when they were on their way, informed us of everything going on, and made recommendations and provided pricing that was fair and reasonable. They cleaned up all of their workspace when they were finished and were very sweet to our dogs. This is the 2nd time we have used Jack Ward & Sons and I would use Derek (and his apprentice Alex) again for sure!