T-Mobile Authorized Retailer

I had a phone with a malfunctioning screen and was given the run around at the Ludington store. After calling and talking to T- Mobile directly I went into this location to try again. They were EXTREMELY helpful. I had a new phone at my door the very next morning at no cost. That was 2 weeks ago. Today I returned to see about getting a different phone to lower my bill. Julie was AMAZING! Not only did she set me up with a new phone and lower bill but I walked out with a Galaxy Watch 5 and could not be happier. Every employee I dealt with was friendly, helpful and knowledgeable. 100% recommend!

This place is time convenient a well located for the public. Loved the reps there team awesome 👍👍

Store is inproving wildly. Had a store employee call and fix a previous employess mistake. Great staff now

Recently paid my bill here, at this particular T-Mobile, and was very impressed with the customer service. The staff at this store were extemely positive(especially Jessica and Sarah the Manager),outgoong, and knowledgable about the services offered through T-Mobile. Thanks Ladies your awesome!!!!

I lost my phone last Wednesday and after a few days realized it was gone for good. I went to T-Mobile to see what I could do about replacing it. I figured it was going to be lots of money since I had no insurance. Boy, was I surprised when Sarah said I could walk out with my new phone for under $50. I love my new phone. It works so much better than the last one. Thank you Sarah and T-Mobile.

Shout out to Zeke - was extremely helpful and kind and thoroughly explained my service plan/phone upgrade options. Made me feel super comfortable. Did not feel any sales pressure whatsoever which is also super appreciated. He even suggested mulling it over before making a decision. I’ll definitely be returning to this location! 👌🏻 👏🏻

Excellent service again after the sale. Had an issue with signing up for free Netflix promotion. They took the time to fix my account and were nice to deal with. Highly recommend this store.

I don’t remember her name but a lady manager here helped me with my phone upgrade. She was funny and knowledgeable. Great experience overall.

Loved it!! People there are amazing and the manager got us a great deal!!

Staff is courteous and very helpful. Big selection of cell phone and accessories.

Spend any amount on any accessory and get a $459.00 Super awesome bluetooth speaker for $200.00

I was very pleased with the customer service, unlike when I go in Verizon!

They helped me reboot today

Very helpful very happy with the customer service and products.

Wonderful service! Always helpful and friendly!

I am giving T-Mobile a five-starRatingEverything about T-Mobile

Awesome service. 👌

Great service!!

Very helpful staff.

Very knowledgeable and helpful