Great Lakes Ace

First trip here - everyone who helped me was SO kind, pleasant, & knowledgeable. Jessica in particular was amazing!!! I left very confident with my purchase of paint supplies!

Friendly staff and a clean store. Good service and well stocked.

The staff was incredibly friendly and very helpful! I even made a comment to one of the workers that I felt so welcomed just to be walking around in there. I just had to drop off a package for UPS and was in and out in like 2 minutes top— they even printed me a receipt!

Went in looking for assistance in plumbing for my tub drain lever, needing a replacement part. The staff was very upfront that I missed their specialist who runs that department. But confidently and positively said they would do all they could to help me solve my plumbing issue. Manager Leah was the lead in solving our puzzle and was a great teacher to a newer hire Carson. Showing him the ropes on customer service. The part was found and my problem was solved. They even ensured it was the right part by helping attach it to my existing pieces I brought in. Ace is once again the place I go back to because of their fun and helpful staff. Thankyou!!

Whatever I Need they usually have 10/10 times, Awesome customer service,I had a bad experience before once but overall there amazing I was simply upset because they were closed when I needed them 😂😂😂😂 true story.

When I walked in Ace, I was greeted by two employees. I asked them where I could fine an item and they walked to show me where it was Asked if I needed help to fine any other items, which I didn't. I was in and out in lead then 10 minutes.

The staff was incredibly friendly and very helpful!

Lots of stuff, always find what I need. Rootbeer by checkout is to die for!

This was my second visit for paint. Great service with good advice. I really like the neighborhood feel.

Great Assistant Manager! I choose this store over any other in GR!

Great selection of things.

Ace hardwares in general are great. Staff is usually quite knowledgeable. If they don’t know something the go with you to ask the old guy to find out. They must have tests to who knows where the most stuff is in the store. Most of the help can tell you by isle and shelf where the item you are looking for is located, and they’ll walk you over to it.

Only shopped here a few times but every time I go in I leave with what I need. The staff is very friendly and helpful. Awesome experience!

Great customer service on the phone and in store. An associate was asking if I needed anything as soon as he was done helping his previous customer and quickly found the bolts I needed and bagged them up for me. Will definitely be shopping there next time I need hardware for a project

Wonderful staff at this store, and very good selection.

I am in here all the time. Always friendly. But expensive but worth it.

This is the old Riley's Ace hardware. They did a great job and the new owners have continued to carry the torch. They have everything you need and even some things you don't LOL. They really do have an awesome selection of products and the staff is very helpful.

Knowledgeable staff, very helpful and thorough. Only once had someone who was unpersonable and didn’t communicate well.
Slightly higher prices compared to other hardware stores, but more than happy to support local and pay for the pleasant environment and hard work of employees. Can’t beat the convenient location.

Great neighborhood spot for all the home needs

Great place always a pleasure to shop there I actually wish I needed more that they have in stock so I could continue to support them with my purchases