Elite Pools Spas & Hardscapes, Inc

This is a story about a Pool and a family. As you can see in the before and after pictures (1st and second pic) the Pool installed by Elite Pools is an awesome upgrade from what we had. The last three pics are showing the mess of the dig and how it looked after their crew finished up on the day of the dig and install. We were amazed at how well they cleaned up the yard and graded it back out after what looked like an unfixable mess.. LOL!! I looked at my Ring Camera videos and from the minute of the first bucket of dirt dug and the hose was put in to start filling was around 5.5 hours (9:01 am start 2:37 pm first drop of water). Amazing!!! Elite pool staff was very responsive, professional and always on time as scheduled. If the schedule had to be changed due to weather concerns they worked with our schedule and made sure we were able to be available and happy. At no point in the installation were we confused at what was going to happen next or when. I cant give them enough praise and thanks for making this as stress free as I could imaging and believe me I can stress. We never regretted our decision to go with Elite pools for this installation and will recommend them to anyone considering a pool. You won't regret it either!

Trust the professionals! I cannot stress this enough. Elite Pools was personally recommended to me and were responsive from contract to finish. We did experience a hiccup which was no fault of Elite-but I asked Brian to help me fix it and he Brian stepped in to help make a correction which he didn’t have to do. That’s next level service. Brian and the crew finished our pool quickly and it is everything we thought it would be! An amazing backyard oasis for many years to come! Thank you Elite!

Elite Pools was excellent from start to finish. We signed our contract in August 2021 and they were booked out to May 2022. They arrived right on schedule for our install date and the whole process was a well-oiled machine. Every member of the install team knew their role and did it with precision. Our fiberglass pool was in the ground with water in one day. The whole project was completed in 4 weeks. We have recommended Elite to everyone we know!

What an awesome experience! I was a bit overwhelmed with the magnitude of installing a pool but everyone I worked with at Elite was fantastic! From the beginning Mike answered all the crazy questions I could think of. We ordered our pool in July of 2021 and were told to expect it in March of 2022 due to current supply and demand. We lucked out and actually got it earlier than expected with installation starting in November 2021! Nathan and Mario were on hand for installation and took care of everything!! Everyone took care in every step of the job and were on the ball! Nathan is the absolute BEST as I had many more crazy questions once the install started and he was responsive to every call and text! Our pool was installed in 1 day and the plumbing, electrical and cement were scheduled in line as needed with inspections. Jacob was also great showing us all the “How To’s” of maintenance and upkeep.
I would HIGHLY RECOMMEND to anyone considering Elite Pools and Spas to go for it! No qualms about it!!
My family is absolutely loving our new yard!! We couldn’t be happier!!

Our experience with Elite Pools has been a good one. We were a little unsure of what we wanted at first. Nathan discussed some options and we were scheduled. Work began after about a month due to it being spring and everyone wanting a pool. Construction went well...typical minor issues but that is construction and it took about 2 weeks before we were in the water. Now that we are done and enjoying our pool, I am glad we went with Elite. This is a salt water pool that is a fiberglass drop in which took a lot less time to install than a lined pool. Also, the maintenance is very minimal. (40x16 and 6' deep) . We are very pleased. Thanks Nathan, Brian, and the crew for a job well done.

The guys over at Elite have been great since the beginning. We had been considering a pool for a few years and had shopped around at many different places in Eastern NC. We never felt like we were getting the whole picture. After our first visit to Elite we decided to move forward. We loved the transparency with giving a price that included everything so we didn't have to worry about being nickeled and dimed to death. Then the installation process was very smooth. Both Nathan and Brian were extremely good at communicating and keeping us in the loop on all that was happening. Any small mishaps that happen when doing a large construction project (there weren't many) were addressed and remedied immediately. We highly recommend Elite Pools if you are in Eastern NC and looking to get one for your home.

Elite Pools installed our new fiberglass pool and we’re beyond fantastic throughout the entire process. They were in constant communication about the project, answering questions, and giving expert advice during and after the installation. My family is thrilled to have chosen Elite Pools and we couldn’t be happier with the final product!

We have had our pool now for a little over a year and we absolutely love it. When we first started thinking about a pool, we contacted a few companies, but Nathan and Brian were the ones who made us feel the most comfortable about the process. Any major construction project can be tough to deal with, but the team at Elite did a great job at keeping us in the loop about how the process would play out. They did a great job and ensured that we were satisfied with the end result. I would highly recommend Elite Pools if you are looking for a quality job and follow-through!

Elite pools and spas recently installed a fiberglass pool for us. My wife and I are very happy with the quality and service. They were very professional and responsive through the whole process. We started out with the sales team that helped us pic our pool out and gave pricing, they even came out to the house to look and make suggestions. Once that was all done they showed up ahead of schedule and did the installation. I’ve been around construction my whole life. These guys do it right I was able to watch the entire process and I could not be happier.. I would highly recommend calling them if you’re planning on making a big investment like this. You get what you pay for. Thank you elite pools for A-1 service and quality.

We could not be more pleased with Elite Pools (in Greenville) at the excellent install of our River Pool and their service. Right from the start, we knew we made the right decision with Elite's pre-sale process, configuring the right pool and components. Nathan talked us out of a more expensive heating element that the previous company we were working with recommended. Owners Nathan and Brian provide you the play by play, step by step, the “whys” of everything and involve you in all decisions. They proactively troubleshoot well, are thorough, true to their word, and absolutely know their stuff in this industry. Upon the install, Brian was very responsive, the team came to our house when they said they would. Cleanup on site is excellent - they are efficient and don’t leave a mess of your yard (beyond the dig and installation of the pool - they are honest up front of the mess that will make of your yard!). Excellent quality control in their work, and overall competitive pricing of our pool. We did a lot of fiberglass pool manufacturer research, and appreciated that they install River Pools. Like all pool companies in 2020, they were extremely busy this year and we still felt like a priority to them. Highly recommend (and have to several neighbors).

Highly recommend. Nathan is a straight-shooter & in a short list of people who do what they say they will do - when they say they will do it. Very happy with our pool and especially the quality of service we received after installation (we had many questions and he's always been very quick to respond; even come by the house a couple times at NO additional charge). We spoke with a handful of pool contractors and Nathan/Elite Pools was by far the only choice for us. Thank you guys!

I am very new to the Pool world, but these guys made it super easy from the sale to the install. After a horrible experience with another Pool company, I was reluctant to even more forward with our project. I stopped in one Saturday and from the moment I met the Elite Pools staff it was clear that they had our family’s best interest in mind. Never once did I feel pressured to buy nor was I offered anything that wasn’t necessary. The sales team is knowledgeable and patient. They took the time to ask questions first so we could zero in on the best option for our family. Being very new to anything pool related, I had tons of questions. They answered every one of them in detail to ensure we fully understood. We were pleased that they offer a complete turnkey package. There isn’t a single aspect of the project that they can’t manage.

Coming from the construction industry I have good idea of what to look for in quality craftsmanship. From the excavation to the crane to the concrete to the fencing the quality is there. It honestly turned out better that what I had imagined. The subcontractors were very easy to work with and went above and beyond to meet our schedule. In fact, the excavators work through a major downpour for the fencing crew to be able to begin on time.

All in all, it’s been a very rewarding experience. I am super pleased with the communication and craftsmanship from everyone at Elite Pools. They are trustworthy and competent. We tossed around the idea of installing a pool for many summers and honestly, we have spent more time as family since having it. I am glad we chose Elite Pools to be our contractor. Here’s to many family nights around the pool!

Brian and his team were great! They installed my pool quick and were very professional. They were very helpful every step of the way and the pool looks fantastic! If you are looking for a pool , go see these guys!

Elite pools did a fantastic job installing our pool! From the time of picking out the pool in the showroom, we felt that they were listening to us and helping us make the best decision for our needs. We also appreciated the help with design and features. During the construction process, they kept us informed and coordinated all of permits. We are really excited with the end product! Can’t wait for warmer weather to use it!

We are so pleased with Elite Pools in Greenville, NC. From the moment you enter their facility, Jacob and Brian (co-owner) are very friendly and welcoming. Their knowledge, suggestions, and helping you make the best choice for you and family’s needs was wonderful! We purchased the D28-California with onyx/natural coping. This was the perfect pool for our family…78 year old mother, 2 year old great niece with more littles to come soon, grown kids and grand dogs! The digging and placement of which began with Nathan (co-owner). What a great impression that the owners do the work along side of their awesome employees! The guys that laid the bonding were very quick and efficient as well as the Coping Crew! Last but not least is Fernando! He is the best teacher for “Pool School!” His knowledge and patience was amazing! We are so happy we allowed Elite Pools to make our dream come true!!!
#lovingelitepools
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The best pool company around our area. Very professional people and quality workmanship. Would highly recommend them for all your pool needs!

Elite Pools and Spas installed our new pool this past summer. The crew were there when they said they would be. They did the site construction, installed the pool and completed the piping and pump installation with out a single problem. The crew was extremely professional, courteous and personable. Ive never had a crew work as hard as these guys did to get our project completed.
We were up and running and have never had an issue with the pools installation or operation. Not a single issue before, during or after completion. Mr. Nathan knows how to run a business by employing great workers and standing behind a product he sincerely believes in. I am proud to be an satisfied Elite Pool customer. And best of all, “its Made In America.”
John W. Smith

Nathan and the team at Elite Pools installed a R28 at our home in June of 2020. Nathan and his team provide exceptional service and are open books throughout the entire process. Nathan is personally available for any questions at nearly any hour of the day and his quote from the beginning was spot on with no hidden extras lingering for the final payment. The teams work is unmatched and everyone you will encounter is knowledgeable and extremely interested in making sure you get exactly what you set out for. I would highly recommend Elite Pools for an upcoming project to the point where if I ever move I will be contacting Nathan and the team to install another high quality pool.

Thanks Elite Pools for your work and dedication to making sure my family enjoys a beautiful retreat in the comfort of our very own backyard.

Our experience with Elite Pools was nothing short of five stars. We are first time pool buyers / owners and they were very helpful in helping us establish the pool that fit our needs. The process is much more than you would expect but Elite Pools covers all of these aspects very quickly while keeping you informed during the process. Nathan and his staff are always just a phone call or text away and respond almost immediately. The value compared to the other pool companies we priced out is superior and the quality of work and professionalism would be very hard to beat. Will recommend them to anyone in Eastern, NC. Also, his landscaper Julian that is used to rough grade is great and we will use him for all jobs going forward.

Elite Pools was the right choice for our pool project! From our very first interaction with Nathan, we knew we had found the right builder. Nathan was very accommodating throughout the process from choosing the pool color to helping us with tile and coping options. The quality of the work performed by their team was excellent and both Brian and Nathan stayed in contact through every step of the process. If you are in the market for an inground pool do yourself a favor and contact them. You will be glad you did.