The Mitten Insurance Agency - Eastown Jeffrey Lake

What a relief. I’m so satisfied with my experience with this agency I’m tempted to say “For all your insurance needs GO JUMP IN THE LAKE!” Seriously, they combine expertise with reassuring therapy-like explanations that make you understand what you are paying for and why. I came to them with a complicated set of conditions including two brand new drivers (twins). They got us insured quickly and on the road. When the kids moved away they quickly adjusted my insurance downward. Whenever they see a cost savings opportunity they call and a check comes in the mail promptly. They always insist that expediting claims is their specialty and while you always deal with the home office of the insurer on claims Lake has your back on scary claims. I’ve not had any claims but Jeffrey and the rest of the staff are proactive about assuring you that there is a team beside you not just an office that takes your money in return for indecipherable paperwork and junk mail. Their referrals for other kinds of insurance are high quality. On their recommendation a contact totally transformed and upgraded my medical insurance. On second thought it’s hot today…. Insurance issues? Go jump in the LAKE AGENCY!

Everyone in this office is a pleasure to work with. I stumbled upon the office 7 years ago, and I have full confidence in their knowledge of the insurance market. I always appreciate the annual review and when they bring ideas and suggestions to me!

Jeffrey and this agency have been insuring our house for years. They are always helpful, knowledgeable, and committed to providing good explanations and advice. My recent friendly review helped me save money. Insurance is a necessary protection and this agency delivers quality products and professional help in tailoring service to your needs.

If you want someone thorough, personable, helpful, and available at most hours, Matthew Stivers is your agent! He's knowledgeable and very open to adjusting policies to accommodate his clients.

Wonderful agency, with a knowledgeable and caring staff. I worked with Matt and feel comfortable knowing that I have the coverage I need and deserve.

Great agency! Very friendly staff! They have been very easy to deal with and I would highly recommend them.

Jeff was really knowledgeable about answering my questions! Thank you Jeff for the quick conversation!

Always very pleasant and helpful. Would highly recommend Jeff Lake and his Team .

Nice people to work with. Plus they are local and I like to support the local community.

Saved money, and nice people to do business with.

I like my Insurance company. And the people..

Jeff and his crew is the best...

Not helpful.