Sara's Vac Shack

Purchased a miele vacuum from Sara's vac shack through Amazon as a Christmas gift for my mom. In January, a piece of plastic broke off the extension wand. After contacting Amazon and miele, I was told to contact a local authorized dealer for the warranty to replace it. I contacted my local dealer in Pennsylvania, and after 7 weeks, I still hadn't heard anything about the replacement. I received the run around since I hadn't purchased it from the local dealer(sorry Sara's had a better price). I called Sara's vac shack on Wednesday and explained my problem. They instantly sent a replacement part that day and took care of the warranty over the phone. On Saturday-3 days later-I received the new replacement wand. Awesome customer service and so very helpful!! Even for an out of state customer. Thank you, thank you!!

I have used Sara's Vac Shack a couple of times over the years and have ALWAYS been pleased. They are prompt and professional and very knowledgeable about several types of vacuums.

I initially went to Sara’s to get my Dyson fixed and ended up buying a new sweeper instead. We have a collie with lots of fur and it works beautifully. I take it back yearly to be serviced, cleaned and new filters put in. Staff are very friendly and helpful. My last trip in I bought a rechargeable sweeper to keep downstairs. I’m possibly done buying sweepers but you never know!

Jon was very knowledgeable of many vacuums. He was helpful and offered some suggestions that we took. We were not in the market for a new machine, so he was not pushing us to purchase one. We would definitely go back! Highly recommend.

I had my several year old simplicity upright vacuume cleaner serviced at Sara’s Vac Shack in Cloquet Mn. They replaced belt, bag, filters and throughly cleaned the machine. They were very kind and knowledgeable. They did a great job at s reasonable price. I have been to Sara’s before and will not hesitate to go back when needed. Very nice store and people.

Left our vacuum for service & repair. John said it would be a few weeks as he had quite a backlog of orders. The vacuum was done in about 2 weeks and the vacuum runs like new. It's roughly 30+ years old. Very satisfied with Sara's Vac Shack.

I had 2 different vacuums repaired. It was great. Jon was very helpful and knowledgeable. He had recommended ways for me to extend the life of the shampooer he repaired. I am very satisfied.

Purchased our vacuum from Sara's Vac Sha ck a few years ago. Love it. Easily vacuums carpet and bare floors. Would highly recommend checking out Sara's Vac Shack if you are looking for a good quality vaccum.🙂

I didn't realize just how dirty my Miele Vaccum cleaner was until I got it back after Jon did a top to bottom cleaning. Now my vaccum cleaner is working and looking just like new. If you are having issues with your cleaner, I recomment taking it to Sara's Vac Shack and have Jon see what he can do for you

Our dog decided to choose a cord off of our rainbow vacuum …. boy what a mess took it to Sara’s vac shack and it was all fixed within a week and a half and cleaned with a new filter too! Fast work done right!!

Super friendly, informative, and helpful! I brought my Kirby in for repair, and shared some frustrations with Kirby. Jon shared his personal Kirby experience and also showed me what he got after they were fed up with their Kirby. I didn’t end up buying a new vacuum, but I know what I want (and where I’ll buy it!) should we ever ditch the Kirby. He fixed my Kirby in less time than predicted and it’s working great. Highly recommend!

Sara’s shampoo vac rental was a great choice. They were easy to work with, professional, and very friendly. The carpet shampooer was so easy to use and not very heavy. I used it on three floors of our house and could not believe what it got out of our area rugs and carpet. I even used it on the car before we returned it. I look forward to doing this more often. I feel like our home will be much more healthy now.

Friendly, fast service!! Very educated about your vacuum and the newer types of vacuums that they are selling as well. Will be going back with all my vacuum needs.

Jon at Sara's Vac Shack gives top notch customer service! I have purchased a vacuum and a humidifier and he was very thorough about both products. Jon also checked with me several weeks after my purchase to see if I had any questions or concerns!! I like to shop local and have referred family and friends to Sara's Vac Shack!!

Jon at Sara's Vac Shack has wonderful customer service skills. My goal was to get a vacuum repaired. I left with a repair ticket and a new vacuum. Jon taught me tons about vacuums in 15 minutes; his knowledge is impressive. Jon listened to my needs before he made purchase suggestions. Jon was not pushy...he was imformative. My customer service experience with Jon was far more enlightening than the hours I spent researching vacuums online. If you want practical knowledge about your vacuum purchase...go see Jon at Sara's Vac Shack!

Went in to rent a carpet cleaner, because it’s our favorite place to rent from, and was given a demonstration on the SEBO Automatic x7 vacuum. Though I wasn’t looking for a vacuum, I was really impressed with all of its features and went home and told my husband all about it. He surprised me for Christmas with the vacuum and I absolutely love it. Works amazingly and adjusts to my different floor heights. Customer service is great at this shop and I’d highly recommend them to anyone.

I was happy to find a Miele dealer in the area for supplies and service for my two Miele vacuums. I ended getting a third vac....a cordless stick Miele, which is very nice and convenient to use! I'm very happy with the product and Jon, the salesman. He is very nice and knowledgeable. I'm a satisfied customer!

John was amazing! He took so much of his time showing me different things about the shampooer! He was so easy to talk to and made coming to the store an amazing experience! I recommend going to Sara’s Vac Shack for all your vacuuming and shampooing needs! Awesome Awesome customer service!

I purchased a Sebo vacuum a year ago & absolutely love it! I’ve had several name brand vacuums over the years & this is the best one by far. It’s super easy to change out the bags & has so many great features! The Vac Shacks customer service is exceptional! Check them out!

It was a great place to go with very knowledgeable people . My old vacuum works like new again! Very friendly sales people! I would recommend them !!