Makolet Online

Waited awhile for the package to arrive, but it was worth it. The items I bought were in good condition and the food was great. Best honey ever! Also bought some bittersweet chocolate, it was very tasty. During while I waited I emailed them, they emailed me back telling me what was going on and gave me a time frame of when it will ship. It shipped exactly the day they told me it would. I see there has been a lot of bad reviews, but personally I actually had excellent service and bought some amazing food items.

Despite the disturbing reviews I read below (and I hope the merchant has resolved their issues), my order was shipped earlier than the 8-11 business day window they note on the website. They were also courteous and helpful in my communications with them.

It took over two months to receive the order, but it was worth the wait. I will definitely order from them again.

wonderful products! so much selection i feel like im in Israel again!
had a great experience very nice customer service...def will buy again

Great Products & Service!!!!!!

We are generally mostly happy with Makolet products, but this time we ordered a case of Elite strawberry filled chocolates and all twelve arrived beyond stale. The filling was completely dry, the chocolate crumbly and tasted oily, so much so that they were inedible, and had to be thrown away.
I would have expected the seller to take them off the shelves and notify me before shipping. What a disappointment.

Don't expect your delivery to come on time , it came 45 days after I ordered it, horrible customer service, they will lie to you , will say we will ship it tomorrow, blah blah blah , BUT once I FINALLY received it products wore good and fresh ,nothing was expired or damaged.
will I order from them again?
Probably no.

It’s the third time that I ordered from makolet online.
The delivery process got slower each time.
My last order was taken on the end of March
Today April 24 I received a message that they just shipped the package...
Unfortunately the package arrived and it’s missing an item.
so if you’re not in a rush...and you don’t need everything that you ordered...

By the way FedEx is it walking distance from their warehouse!”

I was buying from them for a few years now. The shipping, which was never free, used to be faster. In the last few months they shippe (last 2 orders) the stuff in the last allowable day.
Obviously, they have a policy of making customer wait as long as possible. Is waiting 2 weeks plus for a purchase is okay?

If I could l give them zero stars I would! Save your time and your money and stay away from them! They say they will ship within 7-10 days, that’s a pure lie! You can’t reach them over the phone, and they barley answer the emails you send them usually avoid providing any answers. When they sent the things they “forgot” to inform us they didn’t have some of the products we already payed for and just figured we won’t notice things is missing! Had to chase them to get our money back, then they said they will ship the things ‘this week’ never got them. And they stopped answering our emails. STAY AWAY if you love yourself and want to avoid headaches and stress!

They have genuine Israeli snacks and if you do receive the products, it's great. Last year, I made an order, but it took 2 months to get my order. It wasn't my full order, but they gave me a refund for the missing products and blamed it on COVID.

I ordered again this year thinking it was just a COVID ordeal, etc. However, I had the exact same issue. You have to constantly email them and remind them about your order and they have plenty of excuses. I filed a complaint with Paypal and they quickly rush shipped my order. Even so, the order was incomplete, missing 1/3 of my order and this time I did not get a refund. I DO NOT RECOMMEND this business.

On Jan 02 2021 I placed an order for roughly $63 worth of things including usps priority 2 day shipping. I have not received my order as of Mar 17 2021 and have not received a shipment notification either. I have emailed several times for status. I did receive responses to my emails. The first advised me that they were waiting on product before they could fill my order. The second time, they said an associate there placed my order on address validation hold unnecessarily. I asked to either cancel the order if they hadn't taken the money or ship the product if they had taken the money. I knew they had taken the money but wanted to see what would happen. They advised that they would have their warehouse ship asap as the order had already been paid. I wish I had read reviews before ordering. I would have ordered elsewhere. The latest communication was on Mar 10 2021, when they advised they would have the warehouse ship asap. If I ever receive the products I ordered, I will update my review. As for now, it has been over 60 days and my order has not been shipped.

I understand the current situation with the virus spreading, but I ordered items 3 months ago and they have not shipped yet, although when u call them all you get is a recording that says they are shipping within 7-10 business days. I understand that they sell items that are very hard to find elsewhere if at all. But most likely you will not receive your order. Avoid if possible. Wish I read the other reviews before I ordered from them

THE WORST ONLINE EXPERIANCE I HAVE EVER HAD!
I placed an order on Jul 26, 2021. right after the order, I sent a question to the store inquiring about the shipment time frame.
their response was "within 5-7 business days (M-F)"
After several emails, I got this "We'll have all available items shipped out today"
L O N G S T O R Y short, they delivered only half of the order on September 30, 2021 and the rest they pushed me till Feb 2022 to tell me that they will refund my money for the rest of the order!!

Ridiculous service and communication is not their best side either...

I used to buy from them for couple of years. Shipping was always slow and expensive but products were good. My last order of close to a $100 which included extra charge for expedited shipping was never fulfilled. At this point, almost couple of months, I am out of my money and no merchandise. Filed a dispute claim with the credit card company. Beware of this company as you may never get your merchandise. They charged my credit card immediately at time of order but never sent me the merchandise.

Do not buy!! its a SCAM!

ordered 70$ worth food back in Feb 19 (over a month ago), didn't get anything. The website promises 5 business days, when asking in an email i was told that "orders are typically shipping out within 7-10 business days"- reasonable during covid times.
When I asked again a day before Passover eve, I was told that "We’re still waiting on the necessary shipment to arrive to us, but are expecting it today. We’ll then fulfill your order accordingly." not really clear how a kosher store promises to receive and ship non-kosher items during Passover.
I actually replied, mentioning this basic fact, to which they responded that they don't deal with non-kosher items during Passover.
So they sell items that are not in stock
Their website gives false information regarding processing and shipping time line.
they give false information about shipment times, about expected deliveries etc
It's a month and a half and i have a feeling i'm not getting anything from them.

DO NOT BUY FROM HERE. Im not sure whats their issue, but orders are slow, promisses are unkept. Ordered products August 4th. After a statement from the merchant that it takes 5-7 business days to ship, a label was created on August 16 and shipment went out August 19, as of today FedEx lost it, in Hackensack. Has anyone else had a similar experience?

I ordered 2.5 weeks ago and my order has not arrived yet. I understand the situation, but this is an online store that should have a problem shipping items. They are not answering phones (there is a recording they are closed) and I cannot get data about my order. I expected maybe 7-10 days because of the situation, but I am waiting much more and the service is bad.