Wisser Lauren

5 stars across the board. Dr. Lauren was recommended to me for a spay surgery. She responded quickly after I submitted my form on the website. She explained everything very clearly, shared her background with me and gave me an opportunity to ask questions of her. I traveled from Rochester, NY and it’s a short drive to her practice. Her prices are what initially brought me to her, veterinarians in the Rochester are are asking 3x to almost 4x times as much for the exact same services!!

On procedure day, Dr. Lauren treated us with a smile, detailed information and another opportunity to ask questions-I knew my kitten was in good hands. I had the same great interaction at pick up. Clear take home instructions. The kitten was not overly groggy post procedure which made after care easier. Do yourself a favor and call Dr. Lauren Wisser when looking for veterinary care, you will be very happy that you did.

I highly recommend Lauren. She was able to see us with only an hours notice, she was very cautious about COVID safety, and she was very calm, kind, professional, and understanding even with my hysteric family.

We called earlier this week to see if we could have our dog, an old boy on his last legs who had taken a turn for the worse, euthanized at home. We got everything set up, answered all of the questions, got a time set for today. (We ended up getting a confusing email about a different time for the appointment but didn’t question it and prepared ourselves since the times were close anyway). This morning, the day of the euthanasia, my mother got a call from the vet, who apparently fired the receptionist who spoke with us out of the blue, then told us she needed to charge extra for bloodwork, which is… understandable but why wasn’t that mentioned earlier? Then upon finding out that my mother isn’t vaccinated despite a negative COVID test this week told us we would have to have all of this done OUTSIDE regardless of PPE and precautions. In the freezing weather we would have to set our arthritic, dying dog in the cold for her to do bloodwork and tests and then euthanize him which would take time when the sole purpose of him being here is for him to be comfortable in his remaining time. My mother even offered for me, fully vaccinated, masked, to handle things and have this done in the doorway of our home while my mother stayed away so our poor boy could at least be a LITTLE comfortable and a little bit warmer. Nope. That wasn’t allowed either. I entirely understand anxieties about COVID-19, but given the endless miscommunication and refusal to work with any of us, especially with all else considered? Horrible conduct. Our boy deserves better than that. Glad we decided to cancel for his sake, even though I don’t agree with how my mother handled the cancellation, better to scramble to find someone else last minute who would treat our dog well than let our boy go through more.