Verizon

Out of all of the Verizon stores to do business with, Russell Cellular in Miami Lakes is where you’ll have the BEST experience. I definitely have to praise John F, the manager. He is an asset. Not only does he have the great knowledge of his industry, He also cares. He provides exceptional customer service, and he will make sure to accommodate your every need. John will match up your devices to the plan that’s fits you best. He takes his time and provides attention to details. Other stores will just sell a device with a plan and walk you out the door with no assistance in transferring your data properly and a poor experience. Hands down, he is a key component to what makes this retail store be successful.
Shop at Russell Cellular with John and you’ll be totally satisfied. You’ll see what I mean!
Thank you John.

Joseph has amazing customer service! This is our second time being serviced by him. He helped set up our new phones and we didn’t have a long wait. I also wanted to give him big kudos, because he was still able to assist another customer at the same time. I will defiantly be a returning customer. 😊

I just had a great experience upgrading my phone at the Verizon retail store in Miami Lakes. The service was great! Andrew, Samantha, and Joseph did a great job in taking care of me, meeting my needs, and answering all my questions. I highly recommend this store for great service. Thanks guys! 😊

Wireless Specialist Aldrin, really went out of his way to provide me with complete, accurate, through & friendly customer service today!!! Not only is he knowledgeable, but he was genuinely friendly & understood my entire request for service!!! He most definitely needs to be recognized for his superior work skills, communication abilities & customer service execution!!!

I am giving 5 star to this store cause there are the best, I used to be with AT&T for the past 10 years but i was not satisfied with their service, so a friend of mine recommended me to Damaris let me tell you she is awesome i am really happy with her service and happy to be part of the # 1 company on communication VERIZON. Damaris thank you for all your help and taking the time to set up my phone and your patience with elders like me :) God bless you.

I don't even belong with Verizon but I still come here for my chargers and headphones that's how great there customer service is. Great job. Keep it up. Claudia helped me this time around and she kept the same energy

I went to the Miami lakes Verizon store just looking for price when Jenly helped me and she explained everything to me from activation fees to how much it would be 4 lines and she also informed me about the HUM. She actually took her time and let me know what was going to happen to my account every step of the way. I appreciate everything she did. I truly felt like she went the extra step. Thank you

I went in to get a new business account and I started the process and signed up was a lil upset because after my credit was run I was only approved for 2000 in credit for the phones financing and my credit score is above 825..! So I was upset because I need 4 phone that where 1200 each so I wasn’t gonna pay 2400 out of pocket..! So thanks to the associate that went above and beyond fighting with the Verizon system and process after liters 3 hours he was able to get me a deal where a was able to leave the store with all the phone and line I need for my business and the 2000 was boosted to 7500..! Which was over wat I needed so he definitely deserve a big fat rise..!

The staff was very friendly, knowledgeable and professional. The helped explain everything to me and worked expeditiously to provide a very nice and speedy new phone upgrade experience. I would highly recommend visiting their Miami Lakes office as I am sure you will be as satisfied when you leave as I was.

Krystal did an AMAZING job helping my mom and I. We were having issues with our phone passwords to transfer information and she even stayed LATE to make sure everything was switched properly and we understood everything. AMAZING SERVICE! Deserves a raise!!!

Demaris showed me the different styles of earbuds available. She set up the Galaxy Buds on my phone, showed me how to use them and how to switch them to my iPad. A very professional and pleasant employee. Verizon should be very proud of her!

Damaris Pinto es la mejor representante de Verizon Miami Lakes. Se porto conmigo súper bien. Hice tanto por mi. She is truly the best help I’ve reached in customer service in a while. She is great! High recommend everyone to see her.

Beautiful location and amazing help. Jonathain helped me. He was very kind and helped me find what I needed for my phone. Highly recommend this Verizon store for their employees.

The service is absolutely amazing and Albert is also AMAZING! He is extremely helpful and truly went out of his way to help me. I was very happy with the outcome!

Had to go in on a Sunday to change my SIM card. Store was clean, service was quick. Albert was very helpful in resolving the issue. A+

Thank you Miami Lakes team for helping me update my phone! This team took the extra mile to help me. I will be coming back to this store for any other future Verizon purchases or questions.

Good morning, it was a great experience meeting Joseph! He was very helpful not only to myself but to other customers as well. Annette

My girl and I purchased a iPhone 11 and a Google pixel 4. Joseph went out of his way for us. He was helpful and knowledgeable.

I live in the city but was out here in Miami Lakes and I’m glad I stopped what would normally take hours took an hour and I worked with knowledgeable, helpful and a fast staff. New phone 📱 woo hoo

Brandon was meticulous in putting on my new iPhone 13 Pro screen protector. Most excellent service!!