Red Door Company

I have had a very positive experience with Red Door Company. I have been a tenant for a few years and have found their staff to be extremely responsive and helpful. Maintenance requests are always addressed promptly. My property manager is friendly and seems to genuinely care us as tenants. Overall, Red Door Company provides excellent service and I would highly recommend renting from them. Their professionalism and responsiveness make them stand out from other property management companies I have dealt with in the past.

I spent four and one-half months at a house managed by Red Door Company. They were quick to fix the HVAC system when I requested help. They also quickly sent out a repairman to firmly attach the fuse box to the back of the house when it started to lean backwards. My stay was overall a good one and uneventful which is a good thing and I recommend Red Door

We rented a home for a little over a year through Red Door-Tenant portal was easy to use for payments and submitting maintenance requests. After a year’s time, we ended up being able to purchase our first home (the house we’d been renting) with the outstanding help of Paul! He went above and beyond for us, and truly made us feel as though we were top priority. Paul worked tirelessly to meet all our expectations, and was there for us throughout the entire process. Thank you Red Door, and especially Paul, for all you have done!

I have used Red Door Company for the past 11 years to manage two properties. In fact, I engaged them to manage the first property just as the company started their business and I have been with them ever since. I have been more than satisfied with their service. I sometimes have to travel overseas and I can rely on Red Door to take care of any emergencies that might happen in my properties. I have never had a vacancy for more than a few days except when I have elected to wait for the best tenants. Red Door's accounting system works very well and I never have to wait for rent to come in to my account. I prefer to use a really reputable company like Red Door because they attract the best tenants, and check their backgrounds thoroughly. I am more than happy with all the contractors that Red Door use to do small repairs and maintenance. I have never had a complaint from a tenant about the contractors who come to do repairs, because the property managers are excellent communicators and are careful to let the tenants know when they are coming. I really appreciate the regular inspections that Red Door undertakes; I receive reports and photos and am always very happy with how the tenants are taking care of my properties. Thank you Red Door!

I had an extremely pleasant experience as a tenant with Red Door Company and Bennett Robinson. Red Door Company had clear and consistent lease terms, a very organized portal for both payments and maintenance requests, and all requests were responded to very promptly and adequately. I would recommend Red Door to anyone!

We had a long vacancy at one of our properties, and we were getting nervous about the length of time and the quality of the applicants. Red Door Company assigned an extremely professional agent who got right to work listing the property and showing it. The entire leasing process was painless and went very quickly, with careful attention to what we needed in terms of the lease ending date. We won't hesitate to do business with Red Door again.

I rented a home from Red Door company for the past year and a half. We didn't have many maintenance issues but when I did it was very easy to complete a request and the issue was resolved right away. I always spoke with Kathy A. regarding the house and she was fantastic! She was always friendly and would respond to emails immediately. Their portal was easy to use to make monthly payments. I would definitely recommend this company.

Thank you Red Door! I have been a tenant for years and my experience with Red Door has been one of the best rental experiences ever. My property manager is quick to respond to the couple issues I have had. The landlord has also been really great as I think they trust their manager to do their job. While I am moving again this summer due to yet another job move,I hope to come back to Durham and will contact Red Door first.

We're home owners using Red Door's services in the triangle. Susan Halverston has been our property manager for our time with them and we are very very pleased with her promptitude and responsiveness. I do not believe our last tenant had any complaints and all situations regarding the home were professionally and promptly managed. We managed to get a new installation of the washer/dryer units, managed a window-repair and in general have been able to keep our property up-to-date with Red door's help. The accounting system and staff have been extremely good as well and it is a great relief to get near immediate responses when there are concerns.

Definitely recommend using them as your property managers.

Red Door has managed the Durham townhouse that we own since 2012 (we lived in it happily for 5 years, but could not sell when we needed to move in 2011). They have always done a great job of communicating with us, finding tenants quickly, managing all the paperwork, maintenance, and bills/rent collection. We are so very grateful for their work, even more since we moved out of state in 2014 and would find it nearly impossible to keep up with the house without them. A house that was a financial liability for us for 6 months has now become an added source of income.

Red Door Company was absolutely excellent! Red Door Company was the property manager for the duration of our renting a home that we later purchased. Based on our experience with the company, we hired the man we had worked with through Red Door and Paul Insurra became our realtor. I can’t thank Paul enough. He was incredible. Paul was always Johnny on the spot, professional, flexible, highly knowledgeable and skilled, friendly, optimistic, and did much more than merely helping us seal the deal for our new home purchase. As first home buyers, he walked us through every step of the way with extreme care and consideration. We looked at many houses, and Paul was always right there to guide and advise us and always did his homework, which led to our securing the original property we nearly gave up on through such tough negotiations. His advice was spot on 99.7% of the time, and he knew when and when not to act; even Paul’s referrals were awesome. He always gave us hope and motivated us even when things seemed bleak. He advised us on market trends, similar comps, neighborhoods, area growth and development, and much more and was ready to act when we were ready to pull the trigger. I can’t give enough thanks to Red Door Company, especially Paul, who went above and beyond to land us the home we wanted. He was an absolute pleasure to work with, and I hope our paths cross again. Thanks again Paul!!!

I can’t say enough good things about Red Door. I wasn’t able to sell my home, so I decided to take it off the market and rent it for a year. Red Door was recommended by a friend. When I met Bennett, I felt at ease giving this company the responsibility of finding a good renter and making sure the place was well taken care of. Red Door knew how to find a good tenant for my property. They took care of all background checks and paperwork so that I didn’t have to. Over the course of the year they kept me informed of any problems and checked on the property. When things broke, they found reasonably priced contractors to fix the work. They also checked with me before approving work. For example, the 3-year-old dishwasher broke and they found a contractor to fix it for me within a few days. Their fees were reasonable. During move out, they were very clear about timelines and what needed to be done. Renting out a home can be a nightmare, but they made it feel like a dream.

I have used Red Door company since 2009 to rent my home in Cary. I had Ralph for a little while and then I had Paul Inserra for most of the years. I never went ONE day without a tenant renting my place in 11 years, thanks to them. As soon as people would move out someone was lined up to move in. I only had one late rent check in all those years and it was 2 weeks late (no biggie, and I knew when I’d be getting it because they had great communication during any issues.) They stayed on top of anything that needed to be done and mostly I forgot about my place. It was the best experience that you could hope for as a home owner renting your place. This company was recommended to me many years ago. Someone told me it was owned by lawyers and they would take care of any issues and make sure there were background checks, and correct paper work done, etc. At the time I was upside down in my home, and needed to move, in my mid 20s, very clueless. I couldn’t sell my house during that time without losing a lot of money. Anyways- the market was much better 11 years later and I decided maybe I should sell. Paul has rented my home for so many years of course he sold it for me within weeks. I again, didn’t have to worry or stress. He handled everything and did a wonderful job, as always. Thank you Paul for your many years of wonderful service; I couldn’t have had anyone better! ❤❤ If you need to rent or sell your home; go through Red Door Company. You will be very pleased.

For any investment property owner in the Triangle Red Door's services are unmatched! Susan Halverson is my property manager and has done a fabulous job through multiple tenants (and two pretty difficult situations). Her promptness and responsiveness is among the best of those I've worked with in real estate.

As a company, Red Door's technological efforts go above and beyond the rest of the industry, and I have had a very good experience overall. I've happily continued benefit from my rental property ownership stress and hassle free while living on the other side of the country thanks to Red Door's help!

I love working with Red Door. I own a rental property in Durham and from the day I met Kathy Arsena I knew I was in good hands. She is so thorough, honest, realistic, knowledgeable, and prompt. I could not ask for a better management professional to work with in renting my property. I have received sound advice, higher than anticipated rent, strong protections in the lease and very little time when the house was not occupied thanks to Kathy and Red Door. I also love that they have a portal for owners where I can see all my property information, leases, bills, etc in one place. I highly recommend Red Door as a management company.

I used Red Door Company to help me find an investment property to buy in the Triangle area. I ended up buying a house in south Durham and hired them to manage the rental. The house needed a little bit of work to get it prepped and my property manager helped me arrange everything. When she posted the property, she had 15 tenant showing requests for it on the first day!! They screened the applicants and we chose a great tenant. I have been a client of theirs for only a few months and I am thrilled with the level of service I get from my property manager.

The customer service and ease of use of the red door tenant portal made my rental experience with red door very efficient and enjoyable! Rent payment was easy to set up in the portal and same with requesting services. Once a service was requested the technician was alerted almost immediately and services often rendered same day! Thank you for an enjoyable home and rental experience!

I will start with stating finding a rental property in this market is very competitive and stressful. I was extremely eager to rent this property. Paul Inserra was very professional and prompt in responding to my inquiry. He has been such a pleasure to work with. There were a couple of minor issues noticed after moving in, but Paul handled everything very quickly and made sure everything was perfect. The property is beautiful, well maintained, and the neighborhood is amazing. I am very pleased with Paul and Red Door Properties. I look forward to continuing to do business with them. Thank you for all you have done and continue to do.

Recently made a real estate sale using RDC as my selling agent. Could not be happier with the result. My agent was knowledgeable, informative, and responsive, making my first-ever real estate sale a smooth and easy process. From the very beginning when I started working with them, they were transparent in regards to the process, and they demonstrated excellent planning as far as future steps towards achieving a favorable outcome at closing. Would highly recommend!

I recently moved to Durham from out of state and was a little overwhelmed by the house hunting process here. Everything is fast and furious! Susan is the agent that helped me from Red Door Company and she did an amazing job. She was very thorough and patient with me. I had A LOT of questions since things are done very differently here than where I am from, and I had also never rented through a management company like this before. I wasn't sure what to expect but Susan exceeded my expectations. On move-in day we had an issue with AC not running properly. She was in contact with our owner right away and had everything taken care of quickly. I definitely feel like we have been taken care of