Duke Health Center at Southpoint

Easy and free parking. Almost no waiting time between check-in and the mammogram. Everybody is nice and helpful. It's a great clinic.

Very nice staff. Ariana (the tech doing my ultrasound) was very patient and kept me at ease the entire time even though I was clearly nervous. Highly recommend!

Great Doctors and Customer Service ! Clean Rooms

Favorite place for lab work. It seems to always be empty and the staff is very friendly. I highly suggest going here for lab work. Quick and easy!

Business-like, knows her stuff, helpful, courteous, professional, kind, cheerful, comprehensive, respectful, True Blue and my favorite. Is that 100 characters?
Dr. Church

All friendly people

Staff and Doctors are excellent and always on time.

Dr. K !! YES!

Excellent

Everyone is polite but the lady who does the MRI can not ever get the needle in my vein the last time it took her 3 different times this time she missed it again and had to get another nurse in there to do it. All of my doctor visits they always tell me I have good veins. I also had to tell them how to do my MRI after having so many. I’m not planning on ever returning here again

Wasn’t busy at all. Arrived before my appointment, took over 50 minutes after my actual appointment time, and multiple times asking to get a simple MRI. 4 people got called back, and left, before they even gave me an estimated time they’d call me to the back. Waste of time, I have other things to do during a weekday.

The doctors here are absolutely fabulous. They get 5 stars. Unfortunately deceptive billing prevented me from being able to get a much needed echocardiogram. I got burned once and learned my lesson years ago, however it seems the problem still exists. Instead of billing it all as one specialist visit they code echoes as hospital visits. When asked what the out of pocket cost would be to me ZERO effort was made to give an honest answer. How can I make an informed decision without all the facts? What’s so hard about telling a patient based on your insurance your cost will be $xxx ? More effort needs to be made especially in these trying times.

WARNING - Deceptive Billing Practices!

Be advised, although this building looks and operates like a normal clinic and has an unsuspecting-sounding name, there is a good chance your visit will be treated as a hospital visit, and you will be charged accordingly.

I was scheduled for a routine, non-invasive imaging procedure at this visit. I was in and out in 45 minutes. Although I had a similar procedure done elsewhere covered by my specialist co-pay, at this clinic it was billed as hospital services and the bill was over 20x more expensive. I was not told ahead of time that the procedure could be billed differently nor that visits would be coded as a hospital visit instead of an ordinary specialist visit.

When I explained my frustration and concern, I was told that it was my responsibility to know how much my visit and procedures would cost ahead of time, even though this information was never provided to me, and I never signed a consent form. When my wife went for a procedure recently we tried to learn from this lesson and get billing information ahead of time but the billing department was slow to respond and eventually told us it wasn't their job to provide this information prior to a visit.

So, long story short, if you don't want to be slapped with a massive surprise medical bill, figure out the costs ahead of time on your own, but don't expect Duke to help you figure out the costs ahead of time.

My Duke providers have all been excellent, but unfortunately, the subversive billing practices make them an untrustworthy provider. I'm not suggesting everything be cheap or free. I'm just asking to be treated like a human by the people who claim that they care about my health and well-being.

At UNC/Rex, we've always been warned when a procedure or visit might incur a more expensive charge, and offered help proactively. You won't get any courtesy like that from Duke, before or after the fact.

Extremely slow every time I come there’s a 45 minute to 1 hour wait, and I have a schedule appointment. Either it’s laziness or low on staff.