Ralph's Family Pharmacy

Perfect blend of personable and professional. The family owned group obviously takes pride in providing thoughtful service. I've been grateful for the problem solving and extra care with my needs. A Plus Plus is the affordable gift shop and yummy Abby's Coffee Shop.

Love Ralph's, been coming here for years. Never a problem and Edmond Urgent Care is right next door. Family owned and operated by great people. Not a long wait time and my go to place if me or my son aren't feeling well.

As someone who works here, I love Ralph and all the staff everyone is very educated and we try to help people the best we can. We go above and beyond for customers. We get coupons when they are available and apply them to your account before being asked. We pull insurance electronically or try to before patients arrive to try to save them and us time. Ralph gives discounts when nobody knows he does just because he's a good man doesn't expect anything in return just out of the goodness of his heart. Our pharmacists are very educated. We don't try to purposely not get someone their meds we have very strict guide line we have to follow from 1. DEA and 2. State board of Pharmacy. Your doctor's prescribe you anything and everything you might have 3 or 4 doctors it's the PHARMACIST job to keep you safe so you don't take medication that can be fatal if taken together. We also run any thing we can through insurance. In order to do that we have to have a prescription and YOUR insurance has to accept it being ran though. If medications are over the counter they are not going to be covered by your insurance. If they are a compound they are also not going to be covered by your insurance. ITS UP TO YOUR INSURANCE if a medication requires a prior authorization or not. We have hundreds and hundreds of patients a day that we try to take care of and go above and beyond for its a lot to keep track of sending texts messages to everyone would be exhausted and the automated system isn't 100% guaranteed either. Not to mention the customers who yell and scream and call us names over something that only your insurance controls. Like the prior authorization for example. Everyone is so quick to blame the pharmacy for every little problem when there's 3 parties involved. The doctor's office and your insurance also play a huge roll. We are just there to try and help nobody is trying to scam you and the pharmacist are only following regulated guidelines. Maybe take a step back and see it from the staffs point of view. Maybe the staffs attitude has changed because the customers has also.

It’s no secret that pharmacies are not client-friendly or service-oriented. Walgreens & CVS (the “others”) just don’t have reasonable standards on patient care, wait time, fill time, and many times customer interactions.
I was excited to try Ralph’s a couple/few years ago. When I first started using them, I was blown away by their service, fill time, wait time, and friendly technicians. They even applied coupons for me without me requesting it - something the “others” would never even consider doing.

At one point, I had some bumps with notifications that the medication was ready. But using the app solved everything. I received notifications when the order was ready and the technicians are great at checking and replying to text inquiries about anything. I’m only mentioning this to help customers and Ralph bc I saw someone on another review with issues about being notified the medication was ready for pick up.

In 2023, word had gotten out about their service and they became too busy for the amount of technicians on duty. The lines inside and outside were reminiscent of the “others” but the rest was still great. I sent a complaint recently through the app in hopes that Ralph could schedule more techs at busy times. But I was pretty loyal by this point and decided to just try to pick up at off-times.

Fast forward to today (Aug 3, 2023). My new insurance had kicked in on the 1st of the month and the refill wasn’t going through (insurance entry/processing problem). After that, insurance was requiring a prior authorization form and my doctor’s office was pushing everything off on Ralph’s and insurance. You know, the loop where no one helps but they all point fingers. Ralph’s was trying and remained responsive via app texting, whereas my doctor hung up on me.

I’d had a pretty bad/stressful day and decided to just go pick it up and pay cash, even though it was about $100. I hate to mention there was a long line of cars bc this is a 5-star review, but that’s the reason I went inside. I wasn’t going to complain; I felt they’d done their part. I pleasantly commented about what a great idea they had to sell M&Ms at the counter, got a pack, gave my birthday, name, and was ready to pay, credit card in hand. I didn’t mention the issue at all.

Ralph realized I was the problem child lol and spoke up from the door/window and started to tell me it hadn’t been run through yet but that he’d just gotten off the phone with my doctor (I guess some kudos to the doc office for calling Ralph’s even tho I thought they’d gone home after hanging up on me; and kudos to Ralph for taking the call.) I waved him off and said, “Eh, I’m just going to pay for it.” He started to say that they’d refund the difference later, after it would go through as long as the date covers it without backdating of course. I confirmed coverage started the 1st. I was really thankful to hear it. Then he said, “Taking a chance here, but I’ll just go ahead and charge you as if you had the insurance and nd will run it through later.”

You can’t tell me that the “others” would EVER do that - in ANY situation (even if someone was balling, cussing, and needed their cancer drugs or something really important). Ralph did it for me - without even a hint that I was frustrated, upset, or having a bad day.

That right there is what it means to be a family pharmacy. Even during a busy time, Ralph took the time to get involved in the situation, was working to resolve it, then went OVER AND BEYOND, trusting me that it would be covered. This is what creates a loyal, Raving Fan! One thankful enough to write this loooooong review! Thanks Ralph!! You and your team are making a difference!

I decided to try Ralph's Pharmacy after my long-standing patronage of a nearby Walgreens failed to produce an effective and consistently compounded medication for my young daughter. Ralph's has been handling her compounded medication for two years now, with absolutely no problems whatsoever. The medication is always ready on time and I am very pleased with the service received from Ralph's. They go above and beyond to ensure my daughter has her medication when she needs it. The pharmacists and staff are friendly and knowledgeable. I highly recommend Ralph's, particularly for any compounded medications.

This is a fabulous Pharmacy, the technicians are always well informed and efficient at their job, unlike other local commercial pharmacies. They're efficient at filling their prescriptions and their automated systems work PROPERLY, The drive-thru is very fast you will never spend 45 minutes in the Drive-thru. They are well stocked with standard medications an usually have specialt medications the next day. Always clean, fast an friendly service. THAK YOU!

Ralph, the owner and pharmacist, is wonderful. Great customer service, kind and caring staff. What a difference from the huge retailers in the area where people are lost in the crowd. I moved to Ralph's from a nearby CVS about 5 years ago because my prescriptions were frequently not ready by the time they were promised and had terrible experiences with less than kind staff there. Ralph's has been great. I'd never go back.

This is absolutely the BEST pharmacy I have every been to and decided to keep my business with forever! Ralph for one is the nicest man around! His staff is top notch as well! When it comes to prices, they will be down over backwards to help you either find a coupon or get the generic to save YOU money! Not to mention everything he carries in the store from the different medications victims, gifts, jewelry, cards, and Coffee which is named after his father ( so amazing)! I have no other reason to take my business elsewhere. I love this place and the feel of the days when families owned these pharmacies. No more big Pharma! Thanks Ralph, family and Staff!

I am obsessed with Ralph's. I switched from a big box pharmacy 2 years ago to Ralph's and I have no regrets about it. They are always kind and prompt and do their best to take care of their customers. If a brand name medication is really expensive through insurance, they may be able to compound it and give you a great cash pay price on it. They also use an app that is available on mobile devices--customers can use this app to communicate directly with the staff and request refills. It's awesome. You will not regret changing to Ralph's!!!

If you're wondering if all pharmacies are the same, they are not in my opinion. Ralph's is the place I use, and recommend, when other's need a pharmacy. I had to pay out of pocket for a prescription and after calling around to several other pharmacies, found them to have the best price for my meds. They had it ready quickly and I was on my way. I recommend them!

Love Ralph's! I switched to them because my insurance would no longer allow me to get my prescription at CVS! It was a blessing in disguise, because the people are so much nicer at Ralph's and I am treated like a person rather than a number!

Ralph's employees are always friendly and helpful. The entire staff smiles and they make you feel so good even if your day isn't going so well. You will feel better after visiting Ralph's! I appreciate them!

Ralph has worked for Walgreens and others. I have followed him and trusted him as my pharmacist for over 20 years! So happy he opened his own Pharm. He has a heart of gold and so does his staff. They treat you like family. They always go out of their way to help when having issues w docs not sending prescriptions over.
Nothing bad to say! They are the BEST!

Ralph's is easily the best pharmacy I've ever used. He genuinely cares about his customers and makes sure they are getting the medications they need at a fair price. Once, I needed some special type of ear drops and he even referred me over to another pharmacy because he was out and when he ordered them they would have been more expensive anyways. And he literally just stopped me from paying $70 for one medication to apply a coupon I knew nothing about, which made it $14.

I never want to go to CVS or Walgreen's again. This is a independent that is actually staffed by Ralph and treats everyone the way they should be treated, as a valued customer. After years of being treated like an insurance filing at those other pharmacies, I do not want to go back. Ralph is friendly and good I am happy to take my business there.

They fill prescriptions quickly. The drive up moves quickly unlike any of the nearby Walgreens. And when there is an issue with my prescription, I can call them and someone picks up on the 1st ring.

They might not be perfect but they are sure better than the large chain pharmacies in terms of service.

Wish I could give them more stars! We live a hour outside of the metro and needed a special compound. Went to another pharmacy that told us they would have it done by 5. This was 10 a in the morning. Showed up at 5 they said they couldn't get it until tomorrow. Was very angry and started home saw Ralph's went in at 515 just thought I'd try. Told him what had happened he had my compound by 630. I don't post a lot but this guys great.

Ralph is the best! I try to tell everyone about Ralph’s...especially if they are using a Walgreens or CVS..because they are super fast and personable. Hardly ever have to wait more than 5mins, if that! Ralph is such a kind and caring man and his staff is nice as well!

I love Ralph's!! Great customer service in the pharmacy - Ralph has helped me so many times concerning drug interactions, and any other questions I've had. And the coffee is really good - the best I've ever had.

The personalized service beats all the chain places in town. There’s no waiting in line for 30 plus minutes. They’re efficient and fast.