Synovus Bank

I am having an exemplary experience with Synovus Bank! DeAnn Grayson, VP of the Meeting Street branch here in Charleston, South Carolina, got me to switch out of a much larger bank to Synovus. She is a client of mine, and she couldn’t have made the process easier.

I have had a good experience at the Folly Road branch as well. If the future with Synovus is like the present, I will be a satisfied customer for life. Thank you so much for treating each customer like we matter. One of our most important assets, besides our finances, is you!

Quick and simple

I come here to make deposits for my business and every time I use the drive thru it’s an excessive wait time. I understand that it gets busy, but the right thing to do is acknowledge the customer and let them know you’ll be with them shortly. Today I sat at the drive thru for 12mins before the empty container came back. I was never greeted or told that they were making my deposits. I then went inside and the guy in the burgundy shirt has my deposits processing them. I asked what happened, he asked “is this yours?” Please teach your employees customer service skills, especially when businesses entrust you to handle millions of dollars.

Regards,
A very unhappy customer

Why would anyone do business with a bank that won't post its local number online? Only an 888 number with voice mail hell is available.