Peachtree Medical Center

First of all, the phone system needs an overhaul, but when you do get someone, they are very nice and helpful. Aside from the phone system, I have to give five stars because I have been able to get same day appointments for my sick child which means the world.
Heather Trotter is so kind and good with my boy that I am glad she is there.

My daughter and I have been seeing 2 of their staff for almost 10 years and I honestly wouldn't consider another practice seeing us unless it's an emergency. Jay and Heather are incredible and always makes sure that our needs are met.
Thanks to both of you!!

Dr. Carlson is always on top of treatments and helps as much as she possibly can. Staff and nurses are always friendly and I rarely have a wait time when getting a check up or call in for an illness. This is one of my best experiences with a doctor in the county.

Love the nurses there and especially Jay Wates—he really cares about his patients and goes over and beyond! He makes you feel comfortable, he’s very knowledgeable, he will answer any questions you have and I love the fact that if he’s says he’s going to follow up or do something specific he’s does just that!

I have been going their and seeing DR Brightheart for a couple of years great Dr nice place good staff

I've been going to peach tree medical center as my PCP for a few years. My wife does as well. I usually love J Waites and his attention to detail. I used to see Dr. Brightharp but an issue arose when working out of state where I ran out of my medication (no controlled substances) and he told his staff to tell me to come see him before he refills anything or "go to the ED if it's that bad..." ... Well, I had to go to another doctor in Maryland (paid $385 out of pocket) to ensure I didn't run out of heart medication. I started going to J Waites (much harder to get in with) and things have been much better.

Fast forward to today 9/24/2020 and my foot has been in pain for a week. I can't get J Waites so I had to settle with Brightharp. He looks at my foot for 35 seconds and says, "go get an x-ray". I said, I really need to discuss pain management as Tylenol and ibuprofen were no longer working. His reply, " go get the x-ray first, than we can talk...".

So I go to the connected hospital to get an x-ray I apparently need to discuss my pain level. Nobody shows me any x-ray, nobody explains what I just paid for to me in any fashion. I go back to Brightharp and he tells me to go to an orthopedic next. He gives me antiinflammatories, recommends I use tylenol for pain, which hasn't worked for 4 days.

I haven't slept a full night for a week plus. I haven't been able to work. We are in the middle of a pandemic. I am in constant pain but that didn't seem to be an issue for Brightharp. I had to ask multiple times for pain management that would work as he kept denying it's need.

If you can't trust your PCP's team to be competent when they are unavailable, go find another doctor.

If you feel like you are just a walking ATM for another doctor in the practice, go find another doctor.

If your doctor doesn't ask you what pain level you are at while simultaneously denying you pain medication, go find another doctor.

I'm disappointed that if J Waites isn't available, I'd be better off going to the ED for help. When that's the case, go find another practice. If it was J Waites and nursing staff, I'd be much more confident and pleased with the level of service. I just don't see it in Brightharp.

I really love my PA but my problem with this practice is they don’t take walk-in’s. In my opinion you should be able to walk in to see your PCP when your not feeling well and not have to go the the emergency room.

This place is a joke they throw medication on the elderly change up treat them like rats in a lab I lost my grandmother to a stroke and now my father has had a stroke all because of medication they prescribed I begged my parents to find a different doctor to see no they trusted Jay and wouldn’t leave don’t go here please

Absolutely the worst practice I have ever stepped foot in. The customer service is probably the worst I’ve ever even tried to work with, I’d rather listen to telemarketers tell me about their as seen on TV products. Terrible place I would not recommend to my worst enemy. If you have something going on, you better pray it’s not life threatening because they won’t get back to you or answer your calls. DO NOT GO.

Crazy I have been a patient for quite a while called to try to get an appointment and there booked appreciate the loyalty to your customers but need to do better

Ive grown up going here never a problem if i just walk in im not having a major problem i just have a question and no one ever answers the phone

I have been trying to get an appointment but nobody answers the phone.

Terrible customer service! 45 mins with a machine never got to talk to a person. A week and a half to finally get a refill

terrible service