Family Chrysler Jeep Dodge RAM

I had the best new car buying experience here with Kris, he was friendly, knowledgeable and exceeded my expectations! I would highly recommend going to this dealership! As a women car shopping can be scary and some places I have experience in the past will take advantage of you. This place did not do that to me and took wonderful car and met all of my needs! I have already referred a friend of mine as my experience was that great here! Go check them out for your next vehicle purchase! Thanks again Kris C.! Below is my old one and the new upgrade!

Jane Rice is amazing. Never stopped working for me and found the exact jeep that I wanted. She made the process seamless and so easy. Thank you Jane!

I had a fantastic experience with Jeff and the entire team at Family Auto, and would recommend them to friends and family. They worked out a better deal and interest rate than I was offered at a Tyler dealership. Jeff even personally delivered my new vehicle since I live far away and work full time.

Jeff was great! My husband and I went in looking for a new truck and Jeff helped us find a truck that fit us PERFECTLY! Although we showed up so close to closing time, he was very patient and helpful throughout the whole process and ensured we got the best rate possible! Highly recommend this place!

I had Jane Rice as my car sales rep . And I just wanna Thank you so much for helping me out so much and actually telling me the truth and being upfront about everything ! Honestly 1 of the best sales ladies I’ve ever had the pleasure of dealing with ! She is ultimately the best ! she went so far out of y’all’s way for me land for that thank you and the Family Chrysler Jeep Dodge RAM family for doing what y’all do best ! Definitely will be getting my business . Kind curiosity and best at what they do

I had such a great experience with this company!!! From beginning to end. Everything was fast and easy with them. Jeff answered immediately to my questions and he really helped me out with every single step. I got my jeep at home next day we did the closure... because they also delivered it to houston!!!!! Thank you to Jeff and Kris!!!

I haven’t bought a new car in almost 7 years and Jeffrey made the car buying experience absolutely amazing and stress-free. He was very responsive, super friendly and overall 10/10 recommend! I never even had to step foot into the office. He delivered the car straight to me and all paperwork took less than 5 minutes!

Had a really great experience tonight trading in my truck. I wasn't there but maybe 2 1/2 hours for the full process. I've purchased 6 other vehicles at 6 different dealerships and this one was by far my best experience!!!

Excellent customer service. Bob helped me buy this SUV over the phone since I live about 4 hours away. He sent videos, drove the car and gave me great info. I felt very comfortable with the transaction. I will definitely recommend Family Auto Commerce to my friends and family.

Purchased a Bronco from sales rep Cody. Cody, the sales manager and finance guy were all a pleasure to deal with. No gimmicks or pressure to buy and negotiations were fair. They stood by everything they said and went above and beyond. When it comes time to buy my next vehicle, I'll be hitting up these guys first. Excellent and easy experience!!!

Jeremy Nelson worked with us for two days straight over the phone to help find a vehicle that met all of our family’s needs. He stayed late so we could make the drive to test drive after work and had everything ready to go. It was honestly the easiest and most smooth transaction we have ever had with a car salesman or dealership itself. He was very patient and answered every question or comment we had and went above and beyond for us. We are very thankful and now very happy in our new Chrysler!

Traded my 2010 Ram for a 2022 Ram & Jeff was my sales person.
Called numerous times to get a CarFax on the vehicle which he said he would do but the computers were down.
I called or text him several times with no response!
I have spoken highly of Family to neighbors , etc but it has been several months since the purchase so just don't understand not getting the CarFax texted to me as promised as it is no great expense to a dealership.
Haven't given up or sent any negative responses & hold Jeff to his commitment.
thanks.
Bob

I flew into Dallas from New Orleans to purchase my new car. They came and picked me up from the airport and from the car ride to the dealership to the time I drove my new vehicle off the lot, they were ALL some of the kindest people I have ever met. They made you feel like you have been knowing them your whole life, like family. It was such a wonderful experience. It was definitely worth the flight and 8 hours drive home. If you are in the market for a new vehicle and are tired of dealing with pushy salespeople then you have to check them out. You will NOT regret it. Their prices will also beat out anyone else around as to why I was willing to make that drive. I will definitely be back in the future.

I bought a Car today and let me tell you the experience was amazing from Brayden to Jeff to Gary the whole team was nice , they didn't try to over sell us . The price was incredible they helped us with financing and just could not be more pleased with them .we will be getting all our future cars here for now on.

So show up to buy an older used car just something to get around in that's good on gas waiting on insurance claim since the day prior someone t-boned me in my brand new 2023 bolt euv premier totaling it! Take the car, 2014 Chevrolet Cruze, for a test drive seems good to go ac worked drove smooth, no problems I could see with it. Decide to go with it something I could pay for outright and not finance. Listed for $6k after fees and taxes ended up being $7k. So bot it signed all the paper work bot it and drove off. Got 20 miles down the road and car starts surging when at a red light and get a service stability track warning. I immediately turn around and head back to the dealership. Show up and they immediately took the car in the service manager had multiple guys looking at it. Couple hours go by they re programmed the ECU replaced the spark plugs and had the mechanic pull it around front while I'm talking to the guy that took my money and said it's all good. I can immediately hear the car still surging at idle. Before I could say anything the service manager walks up says no hold on, hops in the car takes it back in the shop. A couple more hours go by while my wife is waiting in her car to see if she can go home or not. I'm talking to the finance guy who took my $7k and said I know it's an older used car and it's as is no warranty but once I drove it off the lot even though I made it 20 miles yall aren't technically responsible for anything? He said yes I could have told you to have a nice day and left it at that. However, we aren't that type of company we are gonna take care of you. Turns out earlier that day they replaced the 02 sensors and one was bad from out of the box! They put another used one in to get me by and are mailing me a new one with my plates! Took several hours out of my day but handsdown a stand up dealership! I hope they treat all their customers like this and I won't hesitate to buy again from these guys!

They changed my whole view on the used car buying process.
I will preface this with I hate used car dealerships. I was never going to go through one again if this interaction was not positive. I encountered nothing but positive and great things from here. I had an issue during the test drive(not their fault), and they fixed that immediately. I noticed an issue with a taillight being cracked and they also replaced it at no cost. Joey, Max, and the rest of the crew were extremely helpful and insightful.

My brother just got his license and i am pushing for him to shop for his first car from these guys. I dont normally recommend places but I will 100% do so for them.

Joey and Max took care of me and made me feel like im not just a paycheck.

Best car buying experience i've had I cant say enough to how friendly and just great people they are.

I had been searching for super clean new used pickup for several months and Family Auto had the truck. We worked out a price and did the paperwork via the Internet. I flew from NE to TX - they even offered to pick me up from the airport. The truck was as described. Thanks you Gary, Jeff and Hondo.

Absolutely amazing and friendly service! Not only are they kind, we got our car back in record time. I recommend you go to Family Auto for your vehicle needs!

Couldn’t be happier with our 2022 Ford Bronco purchase. We are now lifetime customers at Family Auto. “We’ve tried the rest, now it’s time to buy forever from the BEST Car dealership in Northeast Texas”. Greatest Salesmanship. Never pushy! Everyone worked together to ensure our complete Happiness and Satisfaction! Great selection of vehicles to choose from on the lot, unlike many other dealerships these days. These guys know how to make car/truck buying a relaxing and thoroughly awesome experience. Thank you one and ALL Family Auto for your great attention to detail and excellent customer service.

They were not pushy. They let me look with no pressure felt. I.told them what I was looking for and they guided me to exactly what I wanted. Financing was easy and quick. I bought a car from them in 2005 and yesterday I bought another one as the 2005 was just now starting to have problems. Wonder why with only 295000 miles!!!!