Shaner's Towing and Tire Inc.

We were in a dangerous situation and tried to call 911. They said they were really busy so we called Shaner’s. Dispatch said they would be out asap due to where the vehicle broke down. Brandon came out and had the car hooked up so fast, even before an officer arrived to help block traffic. He was so friendly and pleasant. He even went above and beyond and helped get us through heavy traffic so we could safely reach my ride’s car. Thank you!

Brandon he helped tow our suv an hour away and transported us and our kids in car seats! Great price, very helpful, and fast. Recommend!

My first time doin' business, I locked my key in the car and it was running trying to go help my son who was also locked out of his apt...2am and nobody was up or answering so my lifesaving neighbor ❤ called Shaners. Well they pulled up and came through, do you hear me!! Didn't take a long time and was NOT expensive!! Straight life saverz!! 💯 ❤

This place is amazing and they really help take care of you. I was stranded on the side of the road with my 2 kids (9 years old and 10 months old) and dog and called a different tow company first who left me waiting and stringing me along for nearly 3 hours causing me to almost miss my appointment and I called Shaners and they heard my kids in the background and with no hesitation had a tow truck to me within 30 minutes! I am so thankful! They also replaced both of my front tires that day within an hour to get my back on the road and to my destination for an amazing price I might add too! If I ever have issues in that area I will ALWAYS call them!

I highly recommend them....Richards towing family has been in trouble for letting Dog's freeze to death...(Nyssa Richards..and Mark Miller Jr)I recommend this place any day..they are fast..very good..even repair tires!!!

My daughter blew a tire while travelling, with a child, an infant and a dog in the car.. They came out (in around 20 minutes) and towed her vehicle to their shop, sold her two tires for roughly the price of one, installed them, let me pay over the phone. They were great!

My wife was stranded in target parking lot across from Starbucks. I called this place, I didn’t catch the guys name. But the gentleman was extremely nice and informative. He got my wife car towed to Firestone on 22nd in under a half hr, exactly what he said on the phone! When they dropped off the car, the lady at Firestone called me to let me know it had arrived. Extremely pleased with this service! Good job on both ends! You guys and Firestone!

Best tow company in decatur and Jacob was super nice and definitely my new tow company

They were excellent n very reasonable! Would recommend to anyone who needs anything moved!

Our vehicle broke down in Springfield, IL while traveling on NYE in the middle of COVID restrictions. The first gentleman that towed us to a hotel was very kind & helpful. When the first hotel would not take guests, he made sure we were able to get a room before unloading the vehicle. On NY Ken came & checked the battery in the cold pouring rain. He also was very kind & helpful. We were so thankful for their professionalism in a very stressful situation. We feel very blessed that we received great service. We had 3 different companies from the Springfield area we worked with & the employees at Shaner’s definitely stood out above the rest.

Highly recommend Shaners towing! We broke down in Decatur IL, on a Saturday afternoon ... Cindy (dispatch) was extremely helpful & sweet, she sent a mechanic to our location to see if it was an easy fix.. the mechanic came out & was able to get the car started for us. We thanked him & he left, but our trouble did not end there. Some more issues started and we ended up not being able to drive the car, so we had to call for a tow. Todd came out and loaded us up & offered a ride. Unfortunately something wasn’t quite functioning right on the truck, but within less than 5 minutes they had another tow truck there and had our car transferred to it. We now had the pleasure of riding with the owner of the company himself. He made it an enjoyable ride, towed the car the 24mi and even went the extra 7.5 miles to take us all the way home. The employees of this company go above and beyond in the absolute most stressful situations. Much appreciated as they saved our day!

I recently had a blow out on I 72 and my roadside assistance employed Shaner's to tow. The staff was very helpful from pick up to repair. Was very thorough in explaining what had happened and next steps needed to ensure my vehicle be at top running conditions. They fixed my problem quickly and at a very reasonable price. I highly recommend Shaner's for anyone experiencing car trouble around the Decatur area.

My vehicle broke down in Springfield, il saturday june 4, 2022 on the way to my daughters graduation, my vehicle wasn't repaired the right way and when I got back home in decatur, il i started having problems again. I stopped at shaner's and they were very busy but they got me in and the mechanic who's name starts
with j told me don't worry, when I get done your car will be fixed like it's supposed to be. By the next day around 11am my car was ready and drove like it is a 2022 model (it's a 2002), thanks again and I would strongly recommend shaners Decatur, il to anyone in the area because they always do a awesome job!

Had a flat tire late Dec 23 and was worried I would not make it home for Christmas. First they changed my flat to my spare on the 23rd. I drove there on Christmas Eve and they changed my tire completely for a great price and pretty quickly. I was able to make it back home (about a couple hundred miles away) for Christmas. Thank you!

Had a low tire and thought I had a bad valve they checked it out quick found out it was simply froze up they aired up my tire and had me on my way fast. Thank you Michael for being super nice! 5 star service

Had a huge bolt in my tire. They got me in a plugged it quickly. Very reasonable rates. Staff was very friendly and helpful.

The driver got to my house, and within 5 minutes my car was running. He got me back on the road. The battery tested good with a 100 % charge, the battery simply took the day off.

After verifying that my car wouldn't start and couldn't be jumped, the driver set out to help diagnose the issue further. It didn't take long before he suspected the fuel pump to be the issue. I did some testing to that end and he was right.

Really professional, the dispatch lady was kind, patient and reassuring. The tow guy "Mike" called when he got closer. Handled the situation well and level headed. And when your car breaks down on the side of interstate 72, where you can very likely get hit due to terrible driving, and poor human behavior. That says alot. Appreciate you guys again for the 2nd time now. And hopefully the next time I call isnt anytime soon. But it'll be these guys. Extremely affordable considering the quality of service provided.

We are in from out of town and needed a tow, a battery situation, possibly a new alternator. Our tow truck driver brought us to a parts store, on a busy Sunday, to have the alternator checked, as he was worried if he dropped us at the Walmart they wouldn’t be able to fix it. It was bad. He then found that one of their mechanics was in, on a Sunday, to change a tire out. That mechanic stayed for us, changed out the battery and the alternator in under an hour. They are amazing, friendly, fast and priced well. I would recommend them in a minute, to anyone.