Busey Bank

Our firm does our transactional banking with Busey. Their staff is very efficient and helpful. They do a nice job going out of their way to be helpful and make things easy. I have been very impressed with the relationship with Busey Bank.

Wonderful customer service. I am not even a member and they were able to assist me with my questions and transaction without blinking an eye. I recommend them as a bank!

Breanna is superb! She helped me by answering all my questions. I highly recommend this branch.

Best bank I've ever been to because of the people working there. They are always very helpful and amazing.

Tellers very helpful and friendly and fast service.

I've only used it for its ATM because it charges no fee for my card

Conveniently located off Water St, polite staff.

Great bank that looks to improve their technology.

Great bank and great Customer Service Team

Made deposit

The worst bank in Decatur IL, I opened my business account here and since day one I had nothing but PROBLEMS after PROBLEMS every time I tried to purchase anything or even trying to pay my business bills. I have been onsite to talk to a banker they keep calling the card center to find out what is happening which nobody could give an answer they stated it shouldnt happen again , it keeps happening over an over and over and its hurting my day to dag operations in a major way. Their customer service is horrible I dont know even who to talk to , I am tired of explaining what is happening . Nobody seems to know how to fix it , they do not care that its a business account they do not care il their client every time I enter this building they treat me like someone who they cant wait to get rid off instead of listening to my concerns. Im extermely upset and I dont have enough bad words about this bank. If there was a NEGATIVE 0 star I would select it every day for this bank, every day. Take my advice - Do NOT bank with this Busey Bank because they will be busy to help you.

Horrible place to take your money. I was trying to deposit a check into my account one morning and was greeted by their staff with Hate, Miscommunication and Untrustworthiness. Not a place to bank unless you need the 25 atms they have scattered across every city and town. I have switched to Prairie State Bank and have not dealt with the same issues since. Farewell Busey!

Try calling customer service and see how much service they actually offer. They will not contact you with any important information pertaining your account, instead choosing to allow you to figure out any denied charges or overdraft fees.