CVS Specialty Pharmacy

My health plan used CVS Specialty Pharmacy for biogenic drugs like Dupixent. Overall, customer support in filling prescriptions is much more accurate than the app. If you have a patient-assistance program, please clarify to customer support your required information from the drug company because the app does not give the option to input in. Everyone I encountered to refill my medication was very prompt and courteous. Sometimes, my medication was air shipped by UPS the next business day while other times it arrives within the week. Please note CVS Specialty Pharmacy cannot control late shipments because of weather conditions, drug supply-chain issues, your prior authorization denials, what your PBM’s plan said, and your insurance coverage if private or government-assisted. Please note that they are only here to dispense your drug after your prescription plans authorize it. If the proper steps are followed you will never need to wait months for specialty medications. In my experience, it never took longer than 2 weeks to refill my Dupixent excluding holidays. Overall, I am satisfied with their great customer support and CVS’s promptness.

I've had a very good experience with this pharmacy. The reason why I am leaving a review is that they were extremely helpful in an emergency, when I ran out of a medication while the new package was faulty, all during a weekend. They connected me to their on call pharmacist, who helped me troubleshoot the package and recover the medication, AND instructed how to get a free refill from the pharma that produces it. They respond fast, even tho I initially had issues setting my account up.

I have not dealt with these folks for a very long time, but over the past few months I have discovered them to be extremely diligent and dependable. And believe me, when you're dealing with medication that's horribly expensive, and that absolutely must be taken on time every time, dependable and diligent are two adjectives you like to hear used to describe the pharmacy that you are dealing with. 5 Stars !

Always professional on the phone and works hard to fill my orders

I work here nd it's a good place nd the supervisors are amazing that work in the front end in NCD...

They have been great.

Unbelievable customer service!!! The two young ladies I was working with went above and beyond to help me out.

Best service we have ever had XOX

This is CVS specialty pharmacy and ships medication not a retail store

It's my place of employment

Great place

I Love it!