Glass America-Grand Rapids (Plainfield), MI

Excellent experience with Glass America.

Called Safelite first and the price for rear glass on our 2010 Minivan made my mouth drop! Glass America beat them by being over $150 cheaper.

I was a tad skeptical but read reviews like the one I'm leaving and took a chance.

The service was great. Tech was prompt and courteous. Fixed our vehicle and everything was as expected. Would surely use this company again!

I got a chip in my windshield a couple days ago and I called gerber collision and glass. They then set up a mobile appointment through my insurance for today between 10am-12pm. William was my technician and he was very professional and kind. He displayed good customer service and had great knowledge of everything he was doing. The chip is barely visible anymore. I used to work in the glass industry, so I know the chip won’t completely go away, but he did a really good job at filling it to maintain the life/quality of my windshield. I am very pleased with the service I received and I would recommend this company to anyone who needs glass work done

Called and immediately was given a fast convenient appointment, they were polite, honest, decent pricing, at least 100$ cheaper than Safelite, and will definitely call them again! The tech who installed was professional and so friendly!

I used this company for a chip repair. Got an appointment right away. $40 otd without going thru insurance, then the tech didn't even charge me because he didn't like the way it turned out. I will definitely use again if needed.

They came on time and completed the job quickly. Thanks for the good work.

Good price, and good/friendly service.

Quick and on time.. Even in the heat

Horrible scheduling. They had appointment windows from 9am - 12pm and 1pm - 3pm. When I called to set up an appointment for someone to come out to my house the person doing the scheduling indicated that there was a high customer volume the day of the appointment in the afternoon so they had no free time between 1pm - 3pm. I opted for the 9am - 12pm appointment window. The day of the appointment, I received a call at 11:40am saying that they moved my appointment to the 1pm - 3pm appointment window last minute then they hung up before I could say anything or confirm that this was a good time for me. Half of my day went to waste because this company can't manage a schedule correctly. I'm giving them two stars because the person that came out was nice, did a good job, and was fairly quick at replacing the window on my vehicle. Would only recommend if you have the whole day free.

I chose american auto glass because they had an earlier appointment then safelite through my insurance provider. Not only did they push back the appointment too days because they didnt have the right tools for the job.... there was more broken glass in my car after the repair. I cleaned out all the visible glass before the repair and had to clean it again after the repair. In hindsight I should have just waited for safelite auto glass

DO NOT USE THESE UNHELPFUL PEOPLE THEY WILL SCREW YOU OVER AND NOT FEEL BAD ABOUT IT!!!!!

If I could leave less than 1 stars I would. I called on a Friday to schedule a windshield replacement on Tuesday the following week through my insurance. When I spoke to the technician on Tuesday morning he told me their company ordered the wrong windshield. No biggie, things happen. He said he was "really busy on Wednesday......and Thursday" so he wouldn't be able to put me back on his schedule until Friday. I was annoyed, but accepted. Called the tech Friday morning and to my surprise he said he was not scheduled in my area and I wasn't on his route!! Couldn't help me with figuring out who had my job and gave me the dispatch number to call. I called dispatch and they looked my work order up and it was scheduled for THE FOLLOWING FRIDAY!! After hijacking my car for 4 days I had enough and cancelled.

I called to get my windshield replaced and instantly was put on hold for well over 10 minutes. Smh.