Ocelco Inc

Best service I've had with finding and ordering wheelchair parts. Staff is very friendly and very knowledgeable with the parts they sell. I Highly Recommend Ocelco for your Wheelchair Parts.

My experience with Ocelco is consistent with many other reviews – i.e., disappointing. I needed more product specifications than were available on their terse website. I submitted an inquiry for more specific fitment information. I got a blow-off reply from Dan M. that was literally copied from the website I had already seen – no more effort than that. I replied explaining what information I needed to ensure proper fit and function. No response. Apparently just not important enough for him to bother. I will update this review if I ever get a useful response. Until then, I’m shopping elsewhere.

I would not advise ordering anything from this company if you are an individual. It took several weeks to receive my order. Once I did it was clear that it was assembled incorrectly from the manufacturer. I called and asked for help. They then referred me to the manufacturer company. The manufacturer told me that I had ordered the wrong item then re directed me back to Ocelco. Ocelco approved my return but I was going to have to pay for return shipping plus a 15% restock fee. I now am stuck with a walker that is assembled incorrectly. I wish I would have looked at the other reviews before I ordered as it is clear this is company is not a place you would want to do business with.

All 4 wheels on a seated knee scooter I received don't touch the ground at the same time. They told me that the wheels are on incorrectly. I followed instructions in the manual. I also took auto mechanics in high and was in the top of my class. It's a manufacturer flaw. I'm contacting the BBB and making a second call to my credit card company. BUYER BEWARE.

Poor communication. Didn't get my product. They did refund me but without any communication at all.