Verizon

Great customer service. I went in to get new phone and watch covers for my devices. Cara installed both. She also looked up my account and let me know that I was getting ripped off. It wasn’t her store. It was a store in California that I got my phones from that were ripping me off. I can say this for sure, Cara, the manager of the store, is honest and will help as best she can. She stuck up for me while trying to get the fraudulent charge off my account. She stayed on the phone for over an hour with Verizon just to help me out. I recommend this store to anybody who has Verizon or needs help with Verizon services.

Update: I had to return to this store because Verizon customer service (via 611) was useless. Cara got everything sorted out.

It needs to be said; Verizon customer service via 611 is 1 step away from useless. They’ll try to rip you off. All they care about is getting money out of you.

Cara will help you out, even if you didn’t start your service at her store.

Been a Verizon customer for 25 years in three states, never encountered such a talented and multi- tasker as Kara in the Gallipolis store. Solved my complicated problem while helping other customer at same time. Many thanks Kara. Jim B

She done a great job. I came in wanting to changes plans and after talking with her upgraded to a better phone and even got a wifi box for my house. She also showed me how to do things on my phone that I didn't even know I could do. Great customer service and will definitely be back.

Great customer service manager is awesome she really goes the extra mile for her customers. The only bad thing I can honestly say is she need more help but other than that I would recommend this store 100%

Dustin is my go-to guy! He is very knowledgeable and very pleasant and polite.
He does his job very well and I always leave completely satisfied with the great customer service he gives.

Very helpful, very friendly.

Cara was able to help us get the phones we wanted! She was awesome and super friendly and made our phone shopping experience more enjoyable when normally it’s complicated! We will most definitely refer friends and family, thank you guys for helping us!

Initially I spoke with Cara. She was so helpful and friendly. She was very knowledgeable about my iPad. When I received my new one I immediately took it to the Verizon store. Cara was taking care of another customer, so Justin, the manager, professionally took care of my needs. He was friendly and courteous just as Cara was. They make an excellent team!! I have been a Verizon customer for years and wouldn’t consider any other carrier. Amazingly, I had a good time talking and laughing while waiting to have my info transferred to my new iPad. Exceptional service! Thank you.
Roberta Kuhn

First off just want to say very friendly service . Thank you Caleb for helping me with the purchase of my new S22 ultra and for helping me set it up ! You done a Great job !

Dustin was great to work with, he went the extra mile to make sure we got every incentive we could and also answered questions about future activity on our account.

Dustin was great to work with. Even though it took hours to resolve my problem, he didn’t stop working until the problem was fixed. I appreciate how hard he worked to help me out 😊

The guys in here were very helpful. They went above and beyond to help me out and solve my problem. Definitely appreciate their genuine kindness desire to help their customers. If I ever need anything when I am back in town, I will be going back.

Cara was so very helpful and did a wonderful job with my phone transition today. Would definitely recommend her to other customers.

The last 2 visits have been really helpful. Just depends on staff, I've been in the past and they were less than useful. This store as gotten all new staff and they really want to help the customer

Dustin did a great job at making it a personal experience for me, very professional, but yet down to earth and lots of fun

The people at Verizon is very friendly and very helpful, I've been a Verizon wireless customer more than 15 years and I'm not switching to any other carrier

The place is always clean and the staff are very friendly. Help me with my new phone plan. They tried very hard and was on the phone for over a hour trying to get my old phone number back.

Dustin was awesome, extremely helpful. Also pretty funny lol I had a great experience there!!

The manager was very nice and helpful. She made sure everything was transferred on to our new phones. Definitely recommend.

The representative was patient and friendly and helped us step by step through the process of getting a new phone.