Mountain Family Health Center

This is being published under my husband's name as I have no Gmail account.

I arrived at this facility after having an arrhythmic heart rate while overnighting at a local casino. I didn't realize when I arrived that it was NOT an Urgent Care facility, and was too ill to care. I got in very quickly, was given an EKG and some other tests, and an ambulance was called for me. I really appreciated the help I got from the staff there, and wanted to put in a good word for them. This of course is not my regular place to come for regular care, but I wanted to put in a good word for them after the excellent and caring treatment I got from Dr. Kelli, Heather, and I think Raelene at the front desk.

The treatment I received from doctors at this office was okay, but the office staff were extremely slow to send referrals/authorizations to my insurance company (TriWest). I often had to call more than once and explain the process and many times the nurses I needed to fill out the paperwork were unavailable to help me. The overall experience I had with Mountain Family was frustrating.
If you only need a doctor's visit your experience will probably be better than mine. If you have to get authorizations/referrals from your insurance company to visit specialists, forget it. Their office sometimes took a week to process paperwork that takes only a couple of hours for my new doctors' office to send out.

This place is horrible. Firstly, there's a large turnover of staff which means that there is co cohesive flow of service. This has led to redundant tests for an easily solved problem. Meanwhile, they'll insist on seeing a patient frequently, for any simple ongoing issue in order to maintain non-narcotic, innocuous prescriptions so that they can bill the hour.

Don't expect good bedside manner from the "NP" or to see an actual doctor either. This is the worst medical experience I've had in my life.

DON'T go here If you value your health! Its a collection of UNLICENSED doctor wannabes who are much more concerned about their individual incomes than your health. When they are unable or unwilling to understand your illness it is YOUR fault and you are simply not intelligent enough to understand how stupid you are according to them. BEWARE