Fifth Third Bank & ATM

Mike Young is Excellent to work with. Mike Opened all of my accounts, explained everything thoroughly. Very Happy since I switched from Truist, should've made the switch couple years earlier, saved myself allot of headaches. LOVE the Credit Card Rewards $$$$ each month!

Always been a very efficient bank, Tellers always nice and helpful, overall Great Bank to deal with, also Mike Young set me up as a new customer who has been exceptional with all his knowledge so I've made Mike "my go to guy"!!!

The staff at this branch go above and beyond for their customers! Kortnie & Becky are the best and genuinely care about their clients and go above and beyond to assist them! Thank you Kortnie & Becky for all you do for me and my family :)

Fantastic employees. Always polite and professional. Can't think of any other bank I would want to do business with. Never had anything other than great experience here.

AJ and group are the best

Outstanding service and always friendly.

Personal Banker Derek Shelton was fast, efficient, informative, and answered all my questions when opening my accounts. Pro: The mobile check deposit capability is awesome! Con: It appears they charge a fee to move money from their bank to another bank electronically. My other banks do not charge for this.

Called to get information about depositing a check made in my father’s name but I had the account. Told me on the phone as long as he signed the back, I could do this without his presence. I drove up there with my newborn and 2 year old, only for them to tell me they couldn’t and they gave wrong information. As well as the lady being rude about it. Went to the location at Mt Zion and they did it without my dad’s presence. Don’t waste your time at this location. Just drive the extra 2 minutes to the next exit.

I recently had an experience at this location that was disappointing. The customer service was lacking as my concerns weren't addressed in a timely manner. I felt my time was not valued. I hope in the future, the bank improves its response time and shows more consideration for its clients needs. I felt as if the way I was spoken to was in a very condescending manner, entirely unprofessional.

I called to inquire about a mobile deposit I made on Saturday and was told that the funds wouldn't be available until Tuesday morning. I have made mobile deposits at a previous bank on a Saturday to which the funds were available on Monday. The branch manager was rude and trying to quickly get me off the phone. I don't recommend using the branch on Richwood Rd. If they all treat their customers like I was treated on the phone I'll take my business elsewhere.

Worst banking experience I have ever had. Iv had every issue from customer service to not being able to get my money out of my own account. Save your time and your money stay far away from this bank

Very rude and won’t help you with anything

Curious bank is right