Corporate Offices of Goodwill Industries of Middle Tennessee

Lewisburg Tennessee, Mike’s cashier is awesome! I chose to go to him when ever I can! Feels like a friend. Rita’s in the back, she is always friendly helpful and just a joy to be around.

Just fyi guys, not the goodwill store this is the headquarters of Goodwill of Middle TN.

Absolutely beautiful!

Although they are not perfect, Goodwill does an amazing job of serving our community. They offer a place to truly find value and one of kind treasures. Goodwill does so much more than the "stuff" they receive and sell. They offer jobs, training and are the help that many need that may have varying capabilities and difficult circumstances. Our family feels good when we give and shop in Goodwill.

I live in Western KY, but recently got to shop at several Goodwill Stores in Middle TN. I was given a rewards card and I was told I could receive a 10% Military / Veterans discount everyday. I received $5 off $25 in my birthday month. I feel that MOST of the prices are fair and just. KY needs to follow your example and get back to fair and just pricing, offer discounts and a rewards card. If anyone has a complaint about Middle TN Goodwills, go shop at Western KY Goodwills a few times and you will really appreciate what you have. It is sad how much KY charges for stuff. I feel like they are trying to rip me off. I appreciate the way you do business. Also, stores were clean and well organized. Could have used another cashier or two to keep long waits down. However in Western KY they have one cashier at a time regardless of how many people are in line. I have literally put my stuff down and walked away after such long waits with no help in sight.

I drove here from Chattanooga to pick up some items I'd won on their online auction site. I did not go into the store itself, as I was directed to the back of the building were they handle e-commerce. The 2 ladies on staff were very friendly and helpful. I walked away with a load of items that would have easily cost me over $500 retail - for less than $100!

Goodwill stores in TN. used to surpass the others I’ve been to in other states but now they are the same or worse. The past few years has seen the quality of items severely decline and prices go way up. They may be putting good items online and leave the junky items for their stores it seems. I am now finding clothes with holes, stains or washed out. No name brands anymore unless there is a flaw with the clothing. The racks are all different and clothes of various sizes are mixed together, making it hard to find the correct fit. Toys are broken and useless, and many items I wouldn’t even give away yet prices are insane! I once saw a $50 price tag on a junky broken dog carrier that cost less new. And $30 on a pair of Nikes missing the insole! What gives, Goodwill? Have you gotten into the greedy game instead of offering decent items for decent prices to benefit your community? You are listed as a “nonprofit” and get your items free to sell, so I can only hope your exorbitant profits are truly going to benefit those in need. Sadly, I will not be patronizing your stores any longer. I am fed up with the new changes that are NOT for the better!

I'm still waiting on 50% off 1st Saturday of each month on everything to return. I shopped frequently there, but now that it's gone I stop less...PLEASE REINSTATE 50% OFF EVERYTHING 1ST SATURDAYS... I traveled to 4 different stores over 100 miles in all and that's not worthwhile unless the sale is on.

I went to Goodwill in Dickson to do some donations and was told where to sort my items. I went back a few days later and was told that you can no longer assist customers with donations. I do not find this to be very good customer service.

I donate a lot through the years. Three weeks ago I donated again. I seen an item I donated in the store not long after. FOR OVER $20!!! That is ridiculous! If all you all are going to do is jack up used donated goods where they are at retail prices...I will no longer donate and will take my items to a more worthy place. I do have photos btw.This is in Cleveland Tn on Grove Ave. But the one on Paul huff Prky I've heard that their prices aren't as ridiculous. Figure it out Goodwill. ATM you suck!

I used to love Goodwill, but they have lost their way. The middle Tennessee stores used to have a points program for people who spent a lot. They used to also have 50% off days once a month. Since the pandemic, they have stopped both these things and also started raising prices, often higher than what their items cost new, and certainly higher than what a reseller could get for the same item.

Let's talk about reselling. I worked almost a decade in social services. Reselling was an extremely common way for disabled people and people In between jobs to make extra money to stay afloat. This is also what barely sustained me through my own bout with cancer. SO if the mission of Goodwill is to provide jobs or work resources for people, why do they insist on killing personal initiative in this regard? Why do they feel valid in not sharing the wealth of their donated treasures with people actually in need and actually willing to work to meet their need? Is that the point of their "non-profit?" Goodwill used to share that wealth but now they just suck up every penny for themselves.

Sorry Goodwill, but a disabled, poor person dropping $50 on a stack of t-shirts to resell for a meager profit after cleaning them up and displaying them will do more good for them than any $10 job they could get working in your store, or what your job centers provide in telephone or computer use. It just seems like your mission (which is already very vague) has become secondary to your ability to generate more profit for *yourselves * from all the donated items you get for free. And I know you all like to say that prices have risen because costs have risen, but your revenue is publicly available online and it's clear that your costs were higher in the 2010s.

If your main goal now is to make as much money as you can, rather than lifting up those in need, then you should drop your non-profit status and file to become the hungry corporation you seem to have become. After all, plenty of for profit corporations have a philanthropy arm now.

Everyone in my Goodwill groups is currently in fear that the color tag sales will be gone next. We already recognize that your bin stores are essentially trash despositories for what you couldn't milk for a premium. Please stop taking so much for your profit margin and realize that selling your donations blind to their actual value helps far more people than the "job services" you advertise as the crux of your self stated benevolence. At the very least bring back actual incentives to spend money there, such as the discontinued points program. Getting text messages with weak discounts that expire after a few days does me no good at all. It was not a fair trade for my personal information.

It's hard in America right now and your supposed "charity" seems to have lost its way at the worst time possible, when people who rely on it need it the most.

All my life I have supported Goodwill. Never again a week before Christmas I went to one of the stores in Rutherford county tennesse. I found a microwave of coarse I plugged it in and the buttons worked. Paid cash, brought it home and the heating element is out. Would not warm up a cup of water even tried a bag of popcorn. The next day I brought it back with the receipt and they would not give me my cash back. They put it on a gift card so they are still going to get my 30 dollars back regardless. I called the corporate office 3 times and filed a report with no one ever calling me back. With the CEO making almost 750,000 dollars a year with people like us supporting them. I think it’s wrong and I assure you I will never give another penny to them through donations or spending money. They have made a thousands of dollar mistake. Shame on them and shame on their policies like a turkey, when I am done I am done..

Goodwill as a company sucks! They mark USED items prices higher than new. They changed to a no return policy and no exchanges. When you call them out on Facebook for being a bunch of greedy a**es, they block you and make it to where you cant comment. Truth hurts huh, Goodwill? YOU SUCK!! You USED to be a good place to shop, not anymore.

I am completely shocked that the outlet raised their prices from $1.09 a pound to $1.49 a pound. Horrible! The goods in the outlet are items that are deemed not sellable in the retail stores, or didn’t sell in the retail stores.