Best Western Plus Richmond Airport Hotel

I've only used the park and go option. The gentleman serving the front desk was very warm and helpful. He reassured my concerns for safety and informed me of pick-up instructions. He was a real gentleman. Thank you for being so sweet and helpful.

Rooms were clean and we were able to travel with our pet!
Had a microwave and fridge .... that was amazing!

Comfortable bed, super clean room. carpet in hall a bit worn, i was just walking through it..... quiet room... timely shuttle... will stay here again.. a great nights sleep. Thanks

Wow! The customer service was amazing. Im a solo mom flying with an 18month old and A LOT of luggage. I flew in at 11pm and Edward met me at the curtosey shuttle and immediately improved my adventure x100. He was so helpful, above and beyond. I was so frazzled from the trip and missing my rental car, but thanks to him I did not need to worry about any hassle checking in. He also took all of my luggage up stairs and made sure we were set, and then met us in the am so I could pick up the rental car. Rooms were decent, Richmond is an old city so I didn’t expect some fancy renovation. We slept great and the breakfast was awesome! Would definitely stay again!

Stayed 3 nights and it was wonderful. Quiet, clean and super friendly staff. Breakfasts in the morning are terrific. Had 2 dogs with me and they had a nice potty area out back with a picnic table to relax and enjoy the weather. Reasonably priced. Definitely will stay there every time I’m in Richmond.

Very close to the airport and has a shuttle service. I've stayed a couple times now. Very convenient.

Great service comfortable rooms, and a wonderful Breakfast buffet..

A nice hotel staff polite and friendly check in quick and easy.
The location even though your near too Richmond airport it’s still a quieter location there are restaurants that are walkable etc.
The room modern spacious wood floors and ceramic in the bathroom I do find in a hotel carpets seem to be overrated.
You do have a outside pool which I got there late and didn’t use.
Breakfast was great full service breakfast with hot food everything you needed they have.
All in all a good all round service look forward on going back.

I loved my stay at the hotel. The room was clean and spacious, and the staff were very friendly and helpful. Would definitely recommend!

Unfortunately my car broke down as I was passing through. So being from out of town, I was exhausted, with 3 kids, ready for rest. I really enjoyed my stay! My room was clean. Staff was nice. They have a shuttle that took me to Walmart to get all we need for out unexpected stay. Nice continental breakfast, delicious waffles! There's a man, I hope I'm getting his name correct, Mr.G, I believe. He older, very kind. Oh my Gosh, I was so grateful for his kindness. Front desk man, I don't remember his name, I'm sorry. He had a beautiful chocolate complexion, tall. He too, was very kind to me and my children. Because of how pleasant and affordable my stay was, I would for sure come back!!!

The Manager was running the desk and the shuttle. And he was very kind and helpful. Even though the Shuttle was stopped at midnight, he still came and got me at the airport as I had left my car there as was offered for a very low fee.

This was my first stay at this hotel, and I have to say I was quite pleasantly surprised. The staff we had the pleasure to interact with (shoutout to Emmanuel, Chris, and Edward) were engaging, kind, courteous, and attentive. The room was clean and, minus the microwave, had all the amenities of a higher-end (and waaaaay more expensive) hotel. There was a full breakfast bar that was hot and well stocked. The hotel is near the airport and very close to shopping and restaurants. Don't have anything bad to say here, so we'll definitely be back!

The room was clean and comfortable, and the staff were very friendly. Would definitely stay there again!

I have stayed at this hotel multiple times. There is a courtesy, cleanliness, and consistency that is rare to find in hotel experiences these days. The management an staff are prompt in helping the customer whether it is parking, hotel stay, amenities, etc. The breakfast is more than just a bit of continental foods, eggs, potatoes, sausage, fresh fruit, yogurt and the list goes one.

I would recommend this hotel to anyone that stays in the area.

For the price I was shocked at what all came with it. The staff is knowledgeable and polite, the rooms are clean and well kept, its quiet as a mouse inside and outside the place, the beds sleep comfortably, and the breakfast bar was amazing. I highly recommend!!

Stayed for 2 nights. I'm not a morning person so I did not try the breakfast. Arrived after a 6 hour drive from Pittsburgh. Can't tell you how nice that pool felt! I was in a king room on the second floor. My room was clean. I had requested 4 pillows for the bed when I made the reservation for my bad back. There were 4 pillows, just as requested! The front desk ladies were very nice, even when I had to call to checkout because I was running late that morning and had to just leave. The property was very well maintained. I noticed this as I spent a good amount of time outside to smoke. They have 2 vending machines on the first floor, food and pop. There's also a wider variety of drinks available for purchase near the front desk. There was a huge group staying in the rooms next to mine, which included many kids around 10 years old. The kids were definitely on the move but they were polite. I did not hear anything once I was in my room. I'd definitely stay here again! No complaints at all

We stayed one night at this hotel before returning home after a vacation. The staff at the desk were very friendly and so was the shuttle driver. The hotel is a bit dated and the rooms a little small, but they were very clean, the beds were comfortable and the bathroom amenities good. The price was very reasonable. We rented 2 adjoining rooms since we have 2 adult children. This was convenient. We had an early flight, so didn't get to enjoy breakfast, but were able to grab a cup of coffee which was great. The breakfast area was clean and I think the breakfast would have been good. I would stay at this hotel again if I wanted to be near the airport - we used the shuttle as we dropped our rental car off the night before (worked out great).

We stayed at Best Western Plus on Jan 23, 2021. We reserved a king size, pet friendly room and were so impressed. The room was neat and VERY CLEAN. Loved the white coverlet on the bed. The bathroom was a good size and the shower was great (we hate tubs). We will definitely stay here again! Thank you!!!

I"m very big on reviews before a booking, which is why I'll be very detailed as to why the 5 stars. I arrived earlier than the check-in time. The manager (Chris) was extremely helpful and reached out to house keeping to expedite my room availability. I waited less than 20 mins. During my time there, there was a night that I called the front desk as asked if they had chocolate milk in the vending machines. After being informed they didn't, I was offered a shuttle ride to the 7/11 next door. Mind you, it was past 1AM. Breakfast was great. They had a variety of bagels, toast, croissants, sausage, eggs, home fries, yogurt, cereal, waffle maker, muffins. The hallways, elevators and public areas were very clean and well kept. There was no limit on the towels provided and staff was extremely pleasant. Upon departure, my flight was delayed and I was allowed to check out at a much later time, without an extra fee. I would highly recommend this place and definitely plan on staying her again. Not sure what other peoples expectations are, but I felt safe at all times. This place was AWESOME! Chris was AWESOME!

Wonderful hotel. Rooms were clean. Breakfast was very good. They provide coffee and juice 24 hours a day and the staff are super friendly.