On Cue Apparel

Follow up submitted 12/28/2020: I finally, much to my surprise, did receive the masks 21 business days after my order was placed. My partner and I have been wearing and machine washing and air drying them for many months now. They are beautiful, of high quality, comfortable and very sturdy. The wire that helps shape the mask around your nose is really great for helping to prevent fogged up glasses. I tried wearing a different mask to the grocery store last week and I was miserable and wished I had brought this one instead. This was money well spent after all, and a purchase worth waiting for.

I placed an order for two facemasks on April 15. Their website said they'd arrive by April 24th. My bank account shows they took the money out a couple of days later. Immediately after I ordered they sent a suspicious text to my phone from the Milwaukee area code that said I would have to install an app I never heard of to track my order and provided a link. I of course did not do that. Luckily, I paid via PayPal and I think my purchase is therefore protected and I can get a refund. After reading the other recent reviews, I am assuming this operation is a scam that was taking advantage of people who wanted to order whimsical and personalized, (I ordered the adorable "Astronaut Kitty" design) instead of bland or scary facemasks to prevent the spread of Covid-19, and they have no intention of fulfilling any orders. Beware of ads for facemasks that appear in the middle of articles you're reading!

I ordered two shirts and a hoodie from their website. Here are my honest thoughts:

Pros:
- High quality print
- Comfortable (and true to size) fit and material
- Unique style

Cons:
- Steep prices

I love the clothes that I ordered, but the price was a bit high. Fortunately, the quality makes up for the price.

I’m not sure if they’ve improved how they do business or if I just got lucky, but I don’t understand why the reviews are so bad. Overall, I’m satisfied!

I order my outfit late and I called to see if there was anything they could do; Thank god for Eduardo, not only did he rush my order overnight, I received a free pair of gloves!!! Got my outfit just in time for EDC! The best customer service!! Oh and I love, love my racerback!! Tyyyy 💕

Amazing hoodie, great people, very professional. I can't wait until I order my next piece of art.

I loved it! The colors I wore to an event and everybody asked me where I got it from! Thank You On Cue Apparel :D

Thanks for rushing my sweatshirt everybody loved it. Will definitely order again!

Your clothing line is Awesome ❤🎆

OMG the clothes are freaking awesome!!!!

Love their swag

Jose is the best!

Same story as others, BUT I received my order today (05/12). I ordered on 04/10, received an email on 04/29, sent them a message on 05/08 and then promptly received an automated email a few hours later stating my order was shipping. I understand they were overwhelmed with the orders, but they should have throttled once they realized how many they were receiving.

The masks are well-made and very comfortable. I'm happy with my purchase even though it took over a month from start to finish.

Love our Masks!
It did take longer then expected to receive the masks. But was not upset (wasn’t going anywhere anyways) we figured that due to the high demand they would be later than first informed.
Ordered 4 to be sent to my daughters family and 4 for us. When we received them was happy to see that they are great
quality. Have had many complaints on each of the masks.
Hopefully going to order a couple more as back up. Thank you for the awesome masks. 😍

UPDATED REVIEW: Took about a month, but I finally got the face mask. It's definitely well constructed and all. Minus one star for not being more upfront about how long it would take to ship.

I have changed my original post which mainly was about not receiving my order. It only took 5 1/2 weeks, but my face masks finally arrived. They are sturdy and well made...and made in the USA. I give the masks themselves 5 stars but the wait knocked it down a couple.

Ordered masks on 4/9 with expedited shipping. Their latest correspondence dated 4/29 had a list of when items would be 100% fulfilled. Orders on 4/9 were supposed to be fulfilled by May 1. Well...it’s May 5 and my items still have not shown as shipped. I have emailed them to update and have not heard from them. I understand they were overwhelmed, however they need to keep their customers in the loop. There were quite of few of us that paid extra for expedited shipping. Did no good. I would caution buying for them. If I have not heard from them by end of week I’m going to file a complaint through PayPal.

Placed an order for face mask on April 9th, even paying extra for expedited shipping, today is April 30th and still no mask. I can understand a slight delay based on the current situation but this is bull. Received an email that apologized and then basically said “don’t call us with complaints”..Oddly enough they took my money without delay....We are required to cover our faces here in California and I thought this would be the way to go....if nothing has come by Friday I’ll be forced to file a complaint with BBB....not finding any pleasure in that but I hate being scammed.

I ordered online and the shipment took a lot longer than expected. They were very good at answering my email and keeping me up to date on the status of the order. They had become overwhelmed with mask orders and I understand that. When the masks arrived they were much smaller than I had expected, have gaps on the sides and when I breathe in the mask suctions to my face.