Interstate Credit Union -Midway Branch

We are moving to the area and stopped in about opening new accounts. Ursula Melendez provided an amazing customer service experience. We learned about your great interest rates, which after shopping around are the best in the area. We will be doing business with Interstate!

I've always had a pleasurable banking experience with Interstate....Ursula Melendez has never hesitated in giving me the best customer service, while making sure I was comfortable with all phases of any business that I was honored to have them handle for me.

I love my bank! I am a small town kind of guy, I love walking in and seeing neighbors and seeing Ursula,Shalala all the other local employees hard at work, yet still have time for prompt and curtious service to their members! Doughnuts and pizza are always a welcomed treat as well 😃

HUGE shout out to Shalala and Ursula for helping us out with our finances. They were professional, helped us understand our options, never spoke down to us like some other lenders we've dealt with in the past. They made it easy and painless. We cannot recommend them enough!

Love the atmosphere ladies are always on there job always smiles when we walk in the door thank you for all the good service and late hours on Friday to make sure everyone gets what they need done

Breonna is absolutely the best. She is responsive and so compassionate. Totally helped and stayed with me until I was comfortable with my mobile app. Definitely a keeper💚

I love banking at Interstate Credit Union in Midway, Ga... Everyone is so positive and professional.

Take care of banking needs. Treats customers like family.

Great experience great people happy place to go

Friendly people great bank to deal with.

Terrible online banking support. Wait forever to talk to someone.

I used the shared branch option to deposit my paycheck. I had the check stubs attached. I asked if they needed to see them for my check to clear to my account. I was told that they couldn’t take them. Now my check is on hold and my bank notified me that they could have taken a copy for verification. Very inconvenient and unprofessional. I won’t return.

I contacted this location last week regarding a vehicle purchase. I explained to Karin that I had used the Jesup location in 2011 for my vehicle loan but my return in 2015 for my second loan was not a very good experience. I was advised to go on line and complete the application and that the app would be delivered directly to her. Approximately an hour or two after this was completed, I contacted Karin to see if she had received the application and she stated no. I asked if I could provide the confirmation number to access it and she advised no. Karin asked that I complete the application again. I advised that I would not be able to do that. It seemed as though Karin either 1) found my application or 2) used my current profile with the CU to obtain needed info (why didn't she do this the first time). Long story short, after I made multiple calls to Karin, her calling me Amanda three times, running my credit, as well as talking to other people while on the telephone with me, Interstate Credit Union lost my business. I will be closing all accounts in the next few weeks and transferring my current loan to another bank that has the individual member in mind, in which they are assisting. Each member deserves 100% attention and quality service. Karin could have advised me that the process takes longer than a couple of hours, advised that she was short staffed or even simply denied me service from the beginning instead of giving me the run around. Additionally, when she realized that I was upset and going another route, she didn't try and stop me, keep my business or ever apologize. I am proud to say that the dealership financed my car and gave me a lower interest interest rate than IFCU would have anyway, in less than 10 minutes! Now that is what you call service!