Publix Pharmacy at Center Point

Everybody is absolutely the best staff I’ve ever delt with! Sometimes the line is long but that’s usually not the pharmacy dept fault. But they get everybody taken care of as quickly as possible. JEFF is my all time favorite Pharmacist I’ve ever had! He stops what he’s doing ANYTIME I have a question about anything or if I want to put my 10cents worth in on something he listens n cares about me. Personally-I would go NOWHERE else to get my medicine.

You must understand what has happened to this pharmacy. The BiLo's in our area shut down, Kmart pharmacy is gone. Most of those customers went to Publix. Add in the nightmare of new guidelines regarding opioids and COVID-19. It's really hard for this tiny pharmacy. Plus, people get angry with the pharmacy when they can't get their pain meds filled when they want. The pharmacy has taken steps to help alleviate some of the problems. Like prepaid prescriptions through the app. Nobody wanted to be bothered (myself included) do that. I've gone to Publix pharmacy since they opened. They are hard working, amazing folks who are forced to follow state and federal regulations. Give them the benefit...they certainly have earned it.

Publix Pharmacy in Easley, SC has the BEST customer service. The entire process of refilling a prescription is extremely easy and quick. We switched pharmacies from a big name store to Publix, and it’s been stress free and a pleasure to do business with.
Thank You!

Pricing is good. Very knowledgeable staff, always ready to show me where to find over the counter items. The only place I fill my prescriptions! And they are pretty quick at filling orders. 😀

Never had any communication errors; staff has always been quick and informed for me. Honestly I don't know where the low overall rating even came from, it doesn't seem warranted to me.

I had to get a prescription filled. Tracey was knowledgeable, kind, and patient. I'm so thankful for her help and information.

Knowledgeable staff and the text alerts are the absolute best ever.

They go out of their way to help you, contact insurance, etc.

Rude

Normally I enjoy the convenience of getting my prescription filled at this pharmacy, but recently the past two times I came to pick up my prescription it was not ready, despite getting a text notification saying it is ready for pickup. Example; my doctor sent over a prescription at 8 am, I get a text at 11:30 that it is ready, stop by at 4:30 to pickup and they said it would actually be another hour and I came back at 7 and it’s still not ready. I’m never going to be rude to the associates because I’m sure they are busy, but consistency and reliability is key. Hoping my next experience is better.

Called to asked if my prescription was ready or if it was even in stock. Was told price would be $500 because insurance would no longer cover. I asked 2 times if it was submitted to both of my insurance companies. Girl said yes. Called 1 of the insurance companies and they said there has been no claim submitted. Called pharmacy back, talked to someone else. Guess what. They didn’t know I wanted to file with both insurance companies. Reran the process and guess what $0 copay.
What if that had of been someone else that did not think to call insurance company to verify and went without their meds because they couldn’t afford them.
This kind of misinformation could cause serious harm or even death to someone who relies on their meds to stay alive.

The customer service is not kind, and it is very inconvenient that I can't get my husbands prescriptions refilled on the same day, they always say they are so busy! I don't see how they are any busier than any other pharmacy and they close for lunch for 2 hours?! Very dissatisfied with Publix pharmacy. If I could I would give zero stars.

I used to think highly of Publix pharmacy but this one, lately has given it all a bad name. It really stinks, because I have always enjoyed coming to Publix to shop and it’s convenient for me to pick up my medication before I shop. I am almost always greeted with a snotty attitude and have had prescriptions that required prior authorization by insurance and was never informed about the denial. Rather than call me to let me know what’s going on or at the very least contact my doctor who prescribed the medication, they were silent about it and when I called trying to figure out what was going on, they were rude about it. I thankfully had a follow up appointment to renew the prescription on that particular medication and my doctor was just as shocked and upset as I was that not one of us was notified about the error. I was able to get it resolved in office. I will likely be switching to another pharmacy that actually cares about its clients as soon as I get everything straightened out with insurance.

Absolute joke. Been waiting on a prescription for over an hour. Last time I checked they said they hadn't even started working on it. If you really need something, do not go here.

Update! Came here again for another prescription and again over an hour and half and still not filled. Just sitting in the waiting area being ignored.