Hertz Car Rental - Wake Forest - Star Road HLE

I searched online for car rentals for my trip to NY at Christmas and Hertz was the best value for the money. I read the past reviews and was a little apprehensive so I went to talk to Corey, the manager. He re-assured me that he would take care of me, at that is exactly what transpired. From start to finish, everything went exactly as promised. The vehicle was ready at pickup, added my son as an authorized driver, had an amazing ride up and back, and had no issues turning it in. All 3 of the staff that I dealt with were friendly, knowledgable, answered all my questions and concerns. I will use them again and would recommend them to anyone needing to rent a vehicle! **********

I recently had the pleasure of dealing with Jett at Hertz, and I couldn’t be more impressed with the level of service I received. Jett went above and beyond to assist me, providing helpful and friendly support throughout the entire process.

One highlight was the quick and efficient way he arranged for me to have a Tesla. The seamless and fast service exceeded my expectations, and I appreciated the extra effort to make my experience great.

I was in a rear end accident.... I went to enterprise and had a very bad experience...I couldn't go home, being my car was totaled. So i was stranded at my moms house and had to miss 2 days work. I made one call to hertz and talked to Corey Terry.... He was such a lifesaver..it was such a hassle free experience.. I was in and out in no time. He got me the car I needed, whereas enterprise just wanted to put me in Anything, I was just a number to them. Thanks to Corey for being a breath of fresh air. I will only use hertz from now on

We appreciate Corey’s customer service at the Wake Forest location. He made sure our family was comfortable for our trip from the beginning. We experienced a mechanical issues with our vehicle but Corey made sure we were taken care of. We definitely recommend that anyone who visits this location ask for Corey if he’s available because he cares about his customer’s experience.

So my early experience with this Branch made me a bit skeptical especially that their payment system is not the best and one of their employees seemed like he didn't care about others time or money nor he seemed detail or customer oriented, and talked behind other customers back many times.

But i must say that having an Employee like Corey Terry at that branch saved me alot of trouble starting by getting me into the right car and helping with many issues the Hertz system had, i think Hertz need to consider giving this man a raise or promote him because he is all about customer satisfaction, he is friendly, professional and have the moral courage to do the right thing. I will gladly go back and rent from this place if Corey Terry is the one to handle my rental.

Also i must note the efforts of Nick Whitener Manager of this Branch since he did everything in his powers each time i rented from them to make my experience smooth and easy, Nick always made sure i am having good experience with them and genuinely cared about customers satisfaction and safety, he went above and beyond to make sure i get charged the right amount and to solve any issues i encountered with my rental.

These 2 Gentlemen made my 1st experience with Hertz a great one and i thank them for it.

To Jennifer, Corey and Jett, you guys are the best employees I’ve ever come across in any business. The respect and kindness was shown for me was impressive I’ve Keene come across it anywhere. Quick service and they were all smiles and Jett even stayed afterwards to help me out. Thank you guys it was refreshing to be treated so well and see employees genuinely happy to do their job and help others. These guys would give their right arm for you! Highly recommend!

The Hertz representative, Corey Terry, was fantastic! He was efficient, polite and professional. It was an expedient and stress-free transaction. I would highly recommend this Hertz location!

Hertz Wake Forest is awesome. Their staff is exceptionally friendly and made the entire rental process seamless and easy. Will do business with again.

Jett was super friendly and knowledgeable. The rental process was explained well and the whole process went very smoothly. I would use them again!

Why can't all the hertz locations be like this . Good customer service. Thank you, Corey and Jett.

The price was unbeatable and I was so pleased to receive a Toyota Sienna hybrid minivan with all the bells and whistles. Perfect car to drop off 2 marines at Camp Geiger with a few extra guests for the ride.

We were l promised a certain vehicle. When we arrived at the pickup location, we were given no option but to accept another vehicle. Then the representative took his time and effort in finding us the right vehicle for our trip. The situation was fixed.
Thank you, Jake for making this transaction smooth.

Grandson became ill on a trip and I had to return home with him while husband continued on. Excellent customer service. When I arrived home I found that the location in my town was temporarily closed. I called the number posted on the door and nice man agreed to let me leave car parked there and arranged for it to be picked up. So grateful for this great customer service!

Our rental was scheduled for Memorial Day weekend 2016. The staff was knowledgeable and provided all of the details needed for our rental. We saved money using our AAA Membership. I'm glad we purchased the extra insurance coverage which gave us piece of mind throughout our vacation. We loved the rental: 2016 Dodge Journey which was brand new. The rental performed exceptionally well on gas mileage. The vehicle was clean! The whole rental process was easy and efficient. We will definitely chose Hertz again.

amazing experience all the time i rented car.

My second time renting from this particular Hertz and I loved the customer service here.

Kevin was very helpful.

Jake is ALWAYS is very courtious, friendly and conscientious. Nothing but good things to say about the service I have gotten from this location over the years.

I have always relied on Hertz, and they have always tried their best to fulfill my requests; they will always me my “first stop”.

Super nice folks. Picked me up from body shop in a timely manner. Had me on the road in a very short time. Were sensitive to my needs and showed genuine concern. I highly recommend.

Hertz does it again! A big shout out to Elizabeth S.! Due to an unexpected car repair, I needed a rental. I stopped by and Elizabeth worked for and with me to get a car. Great customer service!