Zaxby's Chicken Fingers & Buffalo Wings

I had a issue with a curbside pick up in the Pickens store. I contacted the store and the Manager Ms K. Baldwin personally called me. She left me a message and apologized. She was very sincere. I just wanted to say that I highly respect her. She was very professional and replaced my entire order.
Id give here a 10 for her customer service skills. You could feel that she meant everything she said. A rare gem indeed. You don't find that kind if customer service much anymore.
I hope the store appreciates her its very plain to see that she not only cares about her job but she also cares about her customers.

Thank you Lady.
Best regards
Donna B.

I had lunch here with my wife and son two Saturdays ago. Anthony took our order and was very friendly and helpful. The new Chicken Philly sandwich was awesome - almost as good as its beef counterpart.

Great food, great staff! We ordered a meal from there today. The portions were great and Karen and the other employees there were super friendly and helpful. We will be back

They have some really sweet an funny employees.. They always bring a smile to your face an the resturant is clean and neat. One my favorite places to eat

Good food, good workers and good place.
I loved the Cashier, so sweet and gave me a free soda idk why 😂❤

Things in this store have gotten so much better the customer service is awesome now that Dustin is one of the managers. You can tell this guy really cares about his customers and his job and in return his staff has also shown a greater care for their positions as well and customers. Awesome location awesome food and thanks again. Keep up the good work guys

My dog loves their chicken fingers. I'm a salad person. The new Zensation salad is great! Dressing is wonderful. The egg rolls are really yummy.

Love love LLLOOOVVVEEE their new chicken, bacon, ranch fries. I'm allergic to pepper so i can't have the chicken due to pepper being in the breading so i got mine without chicken but it's sooooooo good... Yum 😋😋😋

Had my first bad experience here the other day with a order that was put together kinda sloppy and not very fresh. But!!! I called the store & the manager was super friendly and helpful. She apologized & offered to replace my meal. When I went back the next day the meal was perfect! Every where is short staffed right now & mistakes happen. It's nice to see they have management that cares.

We ate inside. Good separation and masking was observed. We had the Signature Chicken sandwich with the upgraded fries and drink. Food was very good, price was typical and service was pleasant and timely. We left both pleased and well fed.

Me and my family just had lunch there. It was busy but the staff were on point and knocked out our order quick and it was correct and delicious as it always is. The General Manager greeted us with a friendly smile and really made us feel welcome while she was working tables, she was very professional and it was good seeing management take a active role. Overall a very positive experience

Fast friendly service.. Clean area to eat. Food fresh an hot

Although they took a little longer than usual, Excellent staff and excellent quality of food. I have never been let down visiting this location. They are super consistent since the day they opened the doors. Other locations should be on notice!!!!

We had to wait a little while because they were short staffed. Not a problem! Hats off to the people working tonight. They did a great job. Especially with the staffing issues. Hopefully they didn't encounter anyone rude.

I am a tractor trailer driver, and due to COVID 19 several restaurants has closed their dining areas so it is definitely a challenge to find somewhere for us to grab something to eat. I call this Zaxby's on 9/21/20 and explain to them my situation and asked if I placed an order would they bring it out? The nicest lady I have ever had the pleasure to talk with at a fast food chain said, "better yet, walk to the window and place your order and we will accommodate you." Not too many restaurants are mindful of us truck drivers these days. Thank you Zaxby's of Pickens for your awesome service.

The food was great tonight! This location is short on staff (like every other business) and we had to wait extra long but the food was really good and staff were friendly.

Friendly staff and clean dining room

Went through drive thru, was asked to pull up to wait. I hate when I am asked to do that. But much to my surprise, the wait was less than 3 minutes

Awesome Food really nice Staff

this Pickens store us still number one in my book. the fries were hit and tasty, chicken fingers were moist and crispy, slaw,was the best I've had, bread was warm and soft ...staff was friendly and courteous ...love this store...good job on your store...clean environment