Verizon

Had issues with my new phone, was upset and unable to resolve issue. Went in and explained that I needed to resolve issue as I was going out of town due to a death in the family and I needed a phone that worked. The young lady and gentleman in front worked on the phone and ultimately resolved the problem and I apologize for not remembering their names but I am very appreciative for the time they both took to understand my situation and resolve the problem 😀 👍

I was able to replace my broken phone quickly and was offered a good trade in deal for my phone and watch. The employees were helpful in explaining some technical things and cloud storage. I did not wait long when I went this time but Saturdays can be very busy so I recommend week day mornings if able.

I came in the Easley location simply looking for a screensaver and a case. Blake not only went over choices/presented what matched my want list, he took time and reviewed my account for any other savings I could receive. He was very customer-focused, totally engaged & wholly knowledgeable. I was given a superior customer experience. Thanks so much!

Just needed some help with a new phone and we were in and out. The gentleman that helped us was great, but unfortunately, I don't know his name. There were many people around to help, which was wonderful. Wish Seneca office would step it up since they are closer. I may continue going to the Easley office!

We had a issue but Josh Byers was the biggest help!!! He not only fixed our issue and was kind and made sure I knew all the steps i needed to do.. can’t review or recommend him enough!! He is the best!!

Service was fairly quick compared to previous visits. My sister bought a new Samsung Galaxy 22 Ultra. It was in stock, Verizon recommended Smart Switch to transfer all files, photos, etc, and it worked.

I've been to this store several times. I have always been treated with respect. I don't mind driving a few extra mile to go to this store.

Hello my name is Tammy Bennett. I live in Greenville SC. On Tuesday 10/18/2022, I visited the Verizon store located in Easley SC and had the most wonderful customer service experience with the sales person named Tim. He took so much time with explaining the different types of phones, and sales option plans. Answered all my questions and I was able to get a top quality phone that I was not even planning to purchase. Due to his sale expertise and patience I also signed up for Verizon home internet service. He was so kind, friendly and respectful. Best customer service of all time and I wanted to let upper management know this. He truly deserves to be acknowledged.
Thank You

Well it seemed odd at first, waiting outside for an employee to come speak with me and then guiding me into the building. But I understand, it's all about COVID-19 and keeping things safe and sterile. The process was quick, the payment was also quick. And I had a pretty friendly worker who helped me while I was there. I would go back.

Very helpful and informative staff. I was greeted upon entering. No waiting at all. The store was very clean.

Great staff. I was having a very difficult time with an online order I couldn't resolve. Came here, and Haily very meticulously, walked through the steps I couldn't do and resolved my problem.

It's nice to have staff like that who care.

Excellent help .. Showed me about WiFi and cost. I didn't expect to buy one but with right person and information I did. Glad I did it's great !

Tori and Matt are AWESOME!! Tori was very efficient with helping me choose a new phone online and saved us money by picking out a new phone without going in the store. Matt helped us get the bundle package for my case, and they were very friendly! This store is by far the friendliest and most efficient!!

What a great experience. I visited this store expecting a long wait. Instead I was helped immediately. They put a new protector on my phone. Helped me purchase the correct charger to replace mine that broke. And even helped me change a setting on my phone.

Mostly nice people! I go there 2-3times a week. I know they kringe when they see my face! All but one or two friendly n able to fix probs. They do do do the buttons n hand it to you fixed. Not here's what you do if this happens again. I try to ask n they spit out what they know but not what i need to Know. I do feel sorry for them having to mess w me all the time but it's usually a 3 min fix!

Haily Durham was an exceptional salesperson. Working with two "mature" individuals who may have taken a bit longer than the norm to make up their minds, she was patient, understanding and certainly attuned to our needs and wants. She was extremely helpful in combining our accounts to save money also. In this day of poor customer service, Haily well exceeds the 5 star rating. Do ask for her!!!

The battery on my new phone was not charging and I went back to the Easley store to resolve the issue. Everyone I encountered was patient, professional and very kind! Tori, Daniel, Susannah, Matt and Brandon all gave exemplary customer service! Special shout out to Brandon who so patiently worked through the switching of my phone! My only issue is company related - the store WiFi is exceedingly slow and made the switching phone process so much longer than necessary! There’s has got to be a better way!

Service was good and wait time on a saturday not so bad. Waited less than 10 minutes. The salesman was very knowledgeable and friendly. Being knowledgeable in Today's world is not so common but their at Verizon it was a good experience.

Excellent customer service from Daniel and Moises! Don't waste your time with anything less than a Verizon corporate store. Worth the trip if you live farther away, I'll always come here now to get my screen protector replaced.

I always come to the Easley store because of the help & top notch customer service I receive from the rep, Haily. She will always take her time explaining things to me and if she doesn’t know the answer right off she is quick to find the answer! She was so helpful and compassionate with my grandparents as well (who are in their 80s and are not the least bit tech savvy). While most people would easily get annoyed having to repeat themselves, Haily was kind and patient with them. I will always come to the Easley store and always request that Haily help me or schedule an appointment with her!