NAPA Auto Parts

Store manager was great, floor staff was efficient but understandably more interested in the fleet customers.

Napa seems to either have or can get the parts other big name stores can't, not their fault it's ridiculously expensive

Guaranteed fit wasn't, but return was quick and efficient when providing the proper info

They have their stuff in order

Sheryl and Caleb rock. They get the 5 star reviews. That Jeremey or Jacob guy is an all out jerk. Other than that guy I highly recommend this Napa location. The management is on par with the customer service 5stars!!

There are great good attitude of service.
Thanks Kaylam ...
Boss raise the paycheck for that couple guys who are in a very good commitment with company and customers!!
Go Napa round rock they for sure gonna help you !

Very friendly and helpful staff; plus they had the part I needed for a repair and saved me having to miss work. Overall I'm really happy with the experience!

After running around all morning I came to the NAPA in Round Rock and not only did they have the parts I needed but saved me over a thousand bucks. Don't be fooled by shops that try to upsell you the whole shop. Only replace what is needed

Another one of my favorites when you need auto parts. Very competitive on the prices and the staff and management never hesitate to come out to your vehicle for a scan read, or diagnosis. Gotta luv it!

Went in worked with Caleb and Kris they went above and beyond professional courteous and patient my situation was definitely unique and of all my years working on cars and dealing with auto part stores I have never had a experience stand out as amazingly as this one did and definitely those two are going to be the reason I come back to this store to continue business.

Had what I wanted, product worked out well

Associate who helped me was able to come up with the part I needed very quickly despite the internet being out. He was very apologetic despite the situation not being his fault. Great customer service, even for something as small as a crush washer.

Friendly, knowledgable staff at your local auto parts and more store.
07/24/2023 UPDATE: New location just up the road! Better store layout, easy to find store as well as supplies in store front. Lastly, same friendly service!

The Round Rock location for NAPA has been amazing in their customer service skills. I am hard of hearing, and with this pandemic going around, it makes it extremely hard for me to hear what is being said without reading the lips. The masks cover the lips and makes it hard for me to follow what is being said, and when I mentioned that to the store manager, she was very accommodating to my needs. I needed a car battery and asked if someone could replace it for me. She said absolutely and found the right battery for me and the assistant store manager changed it out for me. I cannot express how thankful I am for their kindness. I definitely recommend this location and I will come back for any auto needs I have.

Awesome new location for me and the nice lady at the counter was Awesome! Thanks

Staff was very nice. Prices were the lowest I found. They worked really well with me when I had to exchange a part and then re-exchange the part for the original one. Thank you for being patient.

The staff behind the counter are very knowledgeable and very helpful. I went in looking for a particular tool, which they didn't have, but left with a wealth of knowledge. It made the trip worth it and left a good impression. I'll be going back to this store for my auto parts needs.

Good customer service the staff is very friendly 👌

Tiny has awesome customer service, we came here a few weeks ago and had to purchase parts for our truck and he was the one who helped us out. Like most places these days where someone sits behind a computer and barely even look's up to acknowledge you as a customer, he engaged with us and had an actual cool conversation, he was funny and all, now that is the customer service that a place of business needs that set's them apart from the rest. People like that keep customers coming back.

Great service and pricing on car battery. Much better pricing than all the other auto part stores. They didn't have my car battery but they shipped one from another store same day. Plus they took 10% off the whole deal cuz I'm a veteran.

The most helpful parts store in Austin! I was on my way to Houston last week when my battery died and a headlight went out. I stopped in at Napa and they had the type of battery for my truck and the specific one I wanted (AGM, not fluid). The younger guy behind the counter went out of his way to get us the best price and then install it for us, along with pointing out that there was a rebate also available for the battery. They even had a little box to provide power through the OBD2 so I didn't lose my radio stations and seat presets.The last shop also screwed up the battery cable routing so he went ahead and routed the cable the proper way while he was replacing the battery. I didn't catch his name, but the former army employee with the blonde hair, combat boots and tactical pants was a life saver. 10/10 would recommend this location. I've also previously purchased other parts to install myself from here such as a radiator and brake pads/rotors and each time the parts have been high quality and fairly priced.

A very nice store. They were helpful and had what I wanted at a reasonable price. What more need I say.

There customer service was excellent. Staff was very friendly and knowledgeable. I was able to get just what I needed at a fraction of the cost of some online place. I would definitely recommend NAPA auto to anyone needing car parts.