Quality Auto Service

Extremely quick to diagnose problems, as well as quick to communicate what was wrong with my vehicle to me. Had all the work finished by the end of the day and gave me my oil change on the house simply because it was my first visit with them. I won't take my car anywhere else from now on :)

I love Quality Auto, and have been coming here for years for oil changes, car batteries to engine repairs. I also have recommended them to my family and friends. 🤩

Tommy went out of his way to help me out and get my little Ford Ranger safe to drive without breaking the bank. Highly recommend this shop

Best mechanic I have ever had! I highly recommend, very communicative and gets the job done! I tell all my friends and family to go to Tommy!

My Mechanic
You chose a profession you’re good with your hands
And help fix the things we don’t understand
You get lost in your work time just seems to fly
Your integrity is stronger than money can buy
You do little extras not found on the bill
You have a kind spirit with a strong will
It’s hard to trust a mechanic these days
The stronger the need the more that you pay
But that’s not you you have a good heart
Genuine and honest not playing a part
With you in this world I feel we’re all blessed
Not cutting corners you don’t settle for less
Thank you for doing all that you do
I know God’s is proud shining through you
Kathy Briel-Gray
9/10/23

I recommend anyone to bring your car here. Perfect service, very professional and even sent their driver (old man Charlie) to pick me up! (Love that guy!) literally the best auto mechanic place in Grand Rapids!

I have taken my car here for about a year or two. Best mechanic i have ever been to. They offer quality work at a fair price. I have always left happy with my customer service.

Came into town this afternoon and my brakes started making awful grinding noises. Was able to get my car into the shop in minutes and the team replaced them in an hour and a half. Crazy efficient, inexpensive, and incredible service. I am so grateful!

My son was getting ready to move to school and his AC crapped the day before we were moving him - they were able to fit us in that day and pricing was very reasonable.

I highly recommend using them.

These guys are great! They went so far above and beyond for me I couldn't be any more grateful to them. They worked with my warranty company really well and got everything taken care of for me. They do great work and they surely know their stuff. I know they have a loyal following and I'll be a loyal customer to them until the day I leave this city. Honest hard working and trustworthy group. Pleasure to do business with! I recommend Quality Auto to all my friends and family and I recommend them to you as well. You can't go wrong with these guys

Got me in same day, fixed my brakes and Lower water outlet housing by the next morning. Great service, good price, will be using them for the future and referring.

Right as we were heading out for a road trip, our check engine light came on and found out we needed a new purge valve. After calling over 10 places with no luck to have this repair done last minute, when we called Quality Auto Service Tommy ordered the part while we were on the phone and get us in immediately. The mechanic was also awesome and we where in and out with a new valve within 15 minutes! Quality Auto Service and their guys literally saved our day and trip! Highly recommended!

Incredibly nice people and awesome service. Had a problem with my car door and they got me in the same day and had it fixed by 9am the next morning. Kept me updated the whole time with great communication.

Amazing customer service, worked with my schedule, and good value price for work done. My car wouldn’t start and every other shop in town that I called was fully booked for a month. They squeezed me into their schedule and got me up and running within a few days. I will be taking my business to them from now on!

Tommy at Quality Auto service does it again. I have a 2010 Buick Lacross and my engine went straight out. I had three options, get a new car, rebuilt engine, or a new engine. That was simple I couldn't afford a new car so that was out and I've heard enough horror stories about rebuilt engines. So new engine it was. I wasn't thrilled but I knew it had to be done. Next question was who do I take it to Buick who quoted me 2,000 in labor along with some other garbage and a outrageous quote mind you, subject to change depending on what they saw once they started working on my car ( right get outta hear). It didn't matter I already knew where my car was going, Quality Auto Service. I even knew who'd do the job Tommy. I wanted to see how crazy of a price Buick would give me. Quality was $ 2000 cheaper with the warranty. Seriously my car is important so when it's down I'm down. Quality Auto had my car up and me running in three days. My car don't drive, it's floats✈. It's drives that smooth. Bottom line if your looking for a good mechanic at a place with people who are real. Also, friendly, professional, and no- nonsense service and comparable prices(I ain't talking about no sweat shops or boot leg mechanics either) then check out Quality Auto. Tell em Patty sent you! A good mechanic is like a good doctor. When you find one that knows his or her stuff then you keep em, no matter what others think. Check em out,Quality Auto in Grand Rapids. They know their stuff and they ain't play-in. Thanks Tommy and Quality Auto !!!

The guys at quality auto are by far the best mechanics I've ever been too. They are honest an keep you up to date on what's going on with your vehicle so there are no surprises when you get your bill. They are always willing to explain in detail what they will be doing to correct whatever issue you brought your car in for. They have great customer service. I would and have recommended them to anyone.

Quality has been amazing to work with. Great service all around. I'm on my second vehicle going to Quality and will keep coming back for all my vehicle needs!

Top-notch service! I've brought my car here for service in the past and always for oil changes. I checked their prices and they were always competitive and their service is excellent. Today really topped it though. Had a flat tire, my jack broke while changing it, and I was frustrated. I brought in the tire and they were able to fix it in minutes and get me back on my way. Thanks for the great service!

Fast. Friendly. Affordable. Local. As a young woman in a city I am always anxious about taking my car in. When my brakes started doing something crazy I was panicked. All my family that knows about cars are hundreds of miles away and only so much can be done over the phone. I called Quality Tuesday afternoon and was on hold for a while but it wasn't anything unreasonable. Due to my work schedule I decided to bring in it at 8am Wednesday.
As I handed my keys over I mentioned I had to work at noon and would like my car back as soon as possible. They were so understanding, even offering to drive me somewhere. I opted to wait the few hours it would take at a coffee shop a few blocks away. Within minutes they had my problem diagnosed and gave me a quote. They replaced my front wheel bearings, pads, and rotors in 3 hours for a reasonable and low price. I was able to drive to work and my anxiety has since dissipated. I'll definitely go back.

Mitch was a wonderful mechanic. He was very nice and helpful, didn't try to push a sale on anything I didn't need or anything like that, and genuinely seemed to care about my safety.
(I hate that this even has to be said, but other women will probably understand what I'm talking about...) He was also very respectful and didn't talk down to me at all, like some mechanics do to women (in my experience).
The pricing was very fair and reasonable.
I would gladly take my car back to Quality and highly recommend this garage.