Performance GMC Cadillac Columbus

This is the second vehicle that I have purchased from this dealership, and it is worth the drive. I worked with Jason Castro-Boughman, sales consultant who is knowledgeable and provided the information that I needed to make a well-informed decision. I also had the opportunity to speak with the general sales manager and the manager of the service department during the purchase process that further enhanced my comfort level with this dealership. Exceeded my expectations!

The process to get repairs scheduled is super easy. There's communication from appointment to finish. Including the walk-around, suggested repairs and the way it's easy to authorize repairs. The staff are all friendly and genuine. Not all repair places have people that come across as genuine. The customer lounge is comfortable, pleasant and I really appreciate this especially if I'm waiting for repairs to be finished. It makes it very possible for me to still do some remote work. Other GM dealerships are not this comfortable, not this friendly, not this genuine and frankly I avoid many dealerships for this reason. The prices seem fair and I don't feel like I'm being gouged. The service team as a whole seems to go above and beyond every time I've been there. Thank you!!

Absolute best car buying experience I’ve ever had. Sara sells was outstanding to work with! Highly recommend buying from this dealership. Sales, service, and parts are filled with great knowledgeable people that truly care about the customers and community. Will be referring everybody. Thanks again!

This was one of the most pleasant experiences I have ever had purchasing a vehicle from the sales staff clear thru to the financial staff. The staff never treated me like a customer but as one of their own family members. I can not praise them enough for the time they took with my wife and me. Words are not enough to explain how well of a jod they did. Thank each and everyone of you for making this such a Great experience for us

Chris Holliman was a great to work with, was talking with multiple dealers and he responded immediately and was helpful throughout. Car was ready when I showed up, paperwork was quick and straightforward, was low pressure but he made sure I knew about any additional products available.

This is the most painless dealership I have ever worked with. Adam was a fantastic salesman. We had a good negotiation but I never felt less than, belittled, or pressured. Adam treated my wife and I with ultimate respect. The process was what car buying should be. I really enjoyed working with Adam. Finance was 15 minutes. I walked in, got offered protection options, declined, and I walked out. Performance GMC is the only place to buy a car without feeling like you got robbed or pressured.

💯 I've traveled all over the country in the last 3 years and serviced my 2022 GMC in every part of the country from New Hampshire to Albuquerque, New Mexico, Colorado, Nevada Performance GMC Cadillac small town place with the best service,comfertability as we waited, clean and innovated, better than the big town dealership Thank you.

I found my dream car online, a Cadillac XT5 at Performance GMC Cadillac Columbus, located in Carroll, Ohio. The only issue was: I live in VA, 4.5 hours away from where this dealership is located. After speaking to Jarrod, the sales person I was dealing with, he told me he will see what could be done, regarding the car being delivered. We ended up agreeing that the car will be delivered on Monday, however Jarrod was kind enough to meet me halfway in WV so I could get my car on Friday and enjoy it for the weekend. It was a great shopping experience, Jarrod did provide exceptional customer service and he went above and beyond to accommodate me.
I would definitely recommend this dealership. As you can see if you live further they will work with you. Thank you again for all your help.

Such a great buying experience! Bryce went above and beyond, actually delivering my new Nissan to me in Michigan. He is genuinely kind and caring. It was a real pleasure buying my dream car from him. Thanks, Bryce!

Thank you, Joe Momsen Sales Professional, and General Manager, Andy! I appreciate your knowledge, expertise and patience with me during my car buying experience. You made the whole process speedy and smooth!

I had a great experience. Everyone is very polite and knowledgeable. I had never used their services until about a month ago and left with a very good experience. Performance GMC has solidified my decision on who I will come to for all my vehicle needs. They didn't push me on purchasing every widget and service they have to offer which I think is great!

Matt Holliman along with each and every person in this establishment from sales to financing and especially the service department made my experience swift, easy and educational. They really care about the customer's time and requests. I highly reccomend meeting with anyone on their team for your next preformance upgrade.

All work was done in a timely manner and very well completed upon leaving I further setup on the device and it did not seem to operate as expected. I went back to the dealership and the service manager and technician personally looked at the device, figured out what was wrong and manage to get it to operate as expected. Awesome experience

Adam Shafer in sales and Matt the the new car director have been great to work with. I live in Sandusky, OH and made the 140 mile drive twice in the past 3 months to purchase my two new Cadillac’s. I highly recommend Performance Cadillac/GMC.

My first time ever buying a car, and Randy made it so comfortable and easy! He had such patience with me as I was extremely nervous and he showed nothing but kindness throughout the process! He was very very helpful! I really appreciate the follow up calls he has made to make sure I am still completely satisfied with my new vehicle! Thank you! 😊😊

I purchased a 2019 Chevy Equinox from Sara Sells, and had an amazing experience. From start to finish, she made a (sometimes) stressful experience so easy. Best car buying experience ever.

Super chill management and staff is super helpful, had an almost impossible to find truck come in and made the whole process almost touchless, in and out in minutes!

If I could give more than 5 stars, I would. I am not typically a fan of car shopping. I find it to be very stressful and intimidating. I came to Performance GMC Cadillac because I saw a Jeep Wrangler I was interested in as I drove by. Gavin helped me from the second I stepped on the lot. He was extremely patient with me, was knowledgeable, kind, and did not make me feel pressured as I have in the past while car shopping. I am so thankful to have found this dealership, because my experience here was absolutely incredible. Thank you so much, Gavin, for making my dream car MY car!

OMG!! What a fantastic place! My wife and I own a 2018 GMC Terrain. We have had sub-par experiences at two prominent GMC dealers in Columbus and decided to make the drive to Carroll. Our first experience at Performance GMC could not have went better!!! Nikki did a fabulous job of communicating and was extremely friendly. Dustin was thorough and professional as our service tech. The video and ease of confirming service through my phone was the best! My wife enjoyed her wait in the waiting area and had no complaints as I was working and was not there. The one negative was the call center may not have relayed our change in service to the service center but Nikki instantly adjusted. Actually looking forward to our next oil change if you can believe it. Thank you for all your service today!

Bart and team were great . Easy pain free buying experience . Well worth the 2 hour drive . Highly recommend this dealership .