Hugh White Chevrolet Buick

Brian Cale was our sales person, and he was by far such an informative sales person with enough knowledge and charisma that we were in Ohio as a stop by for our journey road trip and we left with a new truck. Funny story people apparently like to come here and make promises and then leave them hanging which I don't know why so my spouse left his debit card while he needed to wait for other banks to respond and Brian is so humble he was confused but we just wanted him to know we appreciated him and we were determined to leave with the truck. I just wanted to get pictures and some stuff in the mall because Lancaster was such a humble beautiful town we had the pleasure to stay, but it was just a small time span there. So here we are on our way to our next destination in our truck from the most helpful sales person in Hugh White. It was a pleasure working with Josh also giving us all the information we needed in Finance. Thank you too all the team there. Our upgrade from a 1500 to a 2500 was with ease and painless definitely recommend even if you have to drive whatever hours from whichever state heck it was 10 hours away for us.

Hit a deer in early November, was hard to find a body repair shop to take my car in before January. Luckily I was referred to Buck at hugh white in Lancaster & he went above & beyond from start to finish! The customer service was outstanding. He took my car in late November & it only took him & his crew 6 days to fix everything. Car looks brand new & immaculate. They even gave my car a wash before giving it back to me. Strongly recommend this place, they will take care of you! Thanks again, Buck!!

My experience was amazing! Tyler was very helpful and awesome to work with! It made the process of buying a new car so much less stressful! Everyone there was amazing as well! I definitely recommend them to everyone looking for a new car!

We purchased our Equinox at Hugh White. After my husband passed, I started taking it for all oil changes and other maintenance. They do not treat me as if I am dumb. They are very respectful and most helpful. They do a great job!

Kyle, my salesman, was extremely knowledgeable about the vehicle I purchased and did an amazing job explaining all the vehicle functions. I was extremely pleased with the service I received while shopping, getting through finance and readiness of my vehicle. I will definitely go back to this dealership again.

We arrived on time was greeted and was given an estimate of work to be done. Was asked if we were waiting and then was transported to our distinction to shop while the car was being serviced. Excellent staff.

The communication I had with the team "Buck" and with my sales rep Rick that sold me the car was outstanding. I appreciated their thorough updates whenever I called. Thank you so very much!

I couldn't be more satisfied. The price was good and the salesman took the time to answer all my questions. He even called me today to make sure i was happy with the car.

Tyler was awesome from begining to end! He is professional no pressure and is there to ensure the process goes as you want. Thanks to Chase also who made my experience and purchase so smoothly! Would highly recommend this dealership.

This was a great experience with the whole staff especially Rick Ellas my salesman . I would hope that all dealerships had such great folks.

Rodney Chapman was an exceptional sales representative. He displayed incredible patience while working with me, a very indecisive customer, over a several week process. His knowledge of the product and attention to detail on what the customer “needs” as opposed to “wants”, enabled me to finally make the correct decision. Coupled with both Matt and Chase, this entire process was far less stressful than it may have otherwise been at a different dealership.

Scheduled an interior detail and wow, I am so impressed with the work done on my 2022 Nissan Rogue sport, she looks like new. Also, I had a complimentary wash and tire shine. Thank you Hugh White detailing team. Fantastic job!!

Greg King and Josh Luts made my car buy experience the most enjoyable. Greg was extremely helpful and was able to get in a car today! Highly recommend them!

Just got a new car from Hugh White. They have been the go to for my family since 2017. My husband and I both have traded several vehicles and they’re always getting us into vehicles we like and are always honest with us about monthly cost, etc. recommend them to anyone.

Friendly employees who were very helpful when purchasing my car. Both sales and financing valued my time and the buying process was a positive experience. I highly recommend Hugh White when purchasing a car.

I wish I could remember the young man's name who I saw first in the service department when checking in? But he was great, very courteous and explained everything to me. I even asked him about service I will probably look into in the near future on my truck. He went into detail about each service I asked about. I will definitely be back when I'm ready to get these things done. My son in-law recommended Hugh White to me and I'm glad he did.

I hate car shopping. I had been searching for a vehicle online for a few months. I knew exactly what I wanted and the price I’d be comfortable with. I found a perfect match online at this dealership, but it was located nearly 3 hours away from me. I reached out for info and Tyler Rinehart was our sales rep from day one.

I was hesitant about buying a car so far away, and without having driven it, but Tyler was open and transparent throughout the whole process. I wasn’t quite ready to pull the trigger at first, and Tyler was so understanding about it and didn’t push me when I had to walk away.

He reached out over a week later with some more info and we had a deal. He kept me informed on every single matter and he made this my best car buying experience ever. Most of the paperwork was done ahead of time, so after the 3 hour drive up there, we were in and out in an hour and a half. We are so thrilled with our vehicle and I can’t recommend Tyler enough!

The best auto dealership I have ever dealt with. Matt Pugh and the rest of the dealership staff had great communication and vehicle pickup was super smooth. I couldn’t be happier and will definitely go back for my next vehicle purchase!

Katie was great, really happy with the body work that was done. They did a great job

My husband and I were on the hunt for a new, 2021, black Chevy Suburban (which is nearly IMPOSSIBLE to find nowadays). Matt Pugh helped end our search by helping us BUILD our dream Suburban! He even had great contacts for businesses that would deliver on our interest in “blackout decals.” We are from Grove City and made the drive to Lancaster because from the first phone conversation with Matt we felt like we were treated as a friend or family member—not just a “next sale.” He really wanted to deliver what we wanted and did everything he could to get us just that, price and all. When we went to pick it up, our Suburban was sparkling in their showroom-like garage, ready to go for us!

I’m sure there are dealerships WAAAY closer to where YOU live (we have one literally down the street from us), but you will be welcomed to Hugh White Lancaster as if you are family. Do yourself a favor—make the drive to Lancaster to make your car, truck, or SUV dream come true with Matt Pugh!