Sav-On Drugs Pharmacy

5 Stars due to A for effort. The people that work here are all very nice, albeit short staffed. They try their hardest, but like in any other business if you have 2 people that are expected to do 4 peoples jobs, there will be delays. I too have had to wait and have had them say that my drug wouldn't be there for another day. But nothing that has happened was because of the staff. When Safeway took over, they stuck the staff with an old software program that was, and is, a pain. Not the the staffs fault. The ladies are all trying their best. So when you get frustrated, try to remember that they are too!

I have always had great service here. I always call my scripts in advance a couple of days and when i go to pick them up they are always ready.

This pharmacy needs help. They rarely answer the phone. My Doctor called in a prescription at 11:45, and I receive a text at 3:20 that it is ready for pickup. When I arrived there was a long line of people waiting to pick up their prescriptions. There was only one woman serving the waiting customers, even though I counted six employees behind the counter. Took me 25 minutes waiting in line to get my prescriptions. For goodness sakes. When you see a long line of people waiting, free up another employee to help get people their prescriptions. How hard is that.

They lose my prescription almost every month are very hard to work with have to borderline theow a fit to get my meds filled

Worst pharmacy I’ve ever dealt with. No one ever answers the phone or calls back if you leave a message. It’s been a week and 1/2 waiting for any updates on a prescription for my elderly father. They said it was “awaiting insurance approval” which is wrong because he doesn’t have any drug coverage on his insurance. But I can’t get any answers. Total incompetence.

EDIT: To the owner(s) of this pharmacy: I just went in to check on my prescription for the second time today and watched a disgruntled customer ahead of me verbally abuse one of your staff who was trying her very best under obvious stressful conditions. You seriously need to hire more staff.
I don't like leaving negative reviews. But after the fourth or fifth time of the same experiences, I feel this review is necessary. It is really apparent that this pharmacy is understaffed. I have had to wait excessively long amounts of time every time I come to pick up or to fill a prescription. Two of the times I went in, one of my prescriptions was not ever filled even though I had called it in and recieved notice that the prescription was ready. Then I had to wait additional days for this same prescription that I had already called in and was supposedly ready. It is absolutely not like me to complain, and I have worked in the customer service industry so I know how things can go. But the waiting, the miscommunication, and the confusion of what prescriptions have and haven't been filled is just ridiculous. Some people who come in there might be seriously ill and don't want to be waiting around in a cold grocery store all day long for their prescription. What about the elderly and the disabled? Come on! The communication is sub par also.

Terrible service had to go there 4 times and still they had not have it ready.
Very long line and wait.

I've been using this pharmacy for 5 years. Never had a problem with anything.... until today. I ran out of an extremely important antidepressant. My doctor is not in the office for 3 more days. I pleaded my case and asked for a small emergency supply. I was denied by the obviously stressed woman on the phone. Without looking up my information, she told me "we only fill life saving medications." Ummmm... this medication is vital for my bi-polar disorder. She was extremely condescending and told me my options were urgent care (overrun with covid right now) or my doctors office (which is closed. ) so now i get to struggle through withdrawl symptoms all weekend. I'm appalled by the pharmacist and the woman (she never gave her name) for treating my mental health like it doesn't matter. Shame on them.

This is by far the worst pharmacy ever. Go anywhere else. Why can't we give 0 stars? They never answer the phone, close during the day, were supposed to open back up at 2pm and they're still not open by 3pm and the manager said he has no clue when they will reopen. They also charge more than other pharmacies. Run away as fast as you can. Terrible service.

There are a couple women who work really hard at customer service and will keep you informed but the rest of the staff not so much!
You can sit for over an hour and a half waiting for your meds to be filled when they told you 30 minuets which is bad enough. Then when you ask if it’s ready no it’s not, I State it’s been over an hour now and the reply is rude and “we can only do so much with two people”.......
Really? Hire more people! I wait every time I am here and often told we only have a partial refill the rest will be in a few days.......
Nothing changes and there are always excuses!!

I’m a handicapped senior woman and have Medicaid and health insurance and because BI-MART pharmacy closed and sold I hadn’t any choice but to use a different pharmacy which unfortunately was 😯 SAV-ON N Phoenix rd (Albertsons) I live on a fixed income and two of my critical medications I’ve always paid $3.45 and $3.65 This time after waiting 72 hours which I was assured it wouldn’t happen again.As I went to pay for my two prescriptions I was told because I didn’t follow calling in 7 days previously I would have to wait another day mind you narcotics are called in by my doctor not me, so I go back and I’m told that 1. Medication was $31.58 & 2. Was $55.00 after nearly fainting The young told me that was the co-pay, I paid left to NEVER COME BACK AND FOUND OUT THAT SAV-ON HAD WAY OVER CHARGED ME ! Which my health insurance will reimburse me after I do the paperwork. PLEASE DO NOT USE SAV-ON PHARMACY IT WILL CAUSE FRUSTRATION ANGER ISSUES
I’M giving No ⭐ STARS

DO NOT USE THIS PHARMACY! They do not deliver meds when stated..never answer the phone...misplace prescriptions...and the wait times in line are ridiculous. I have complained many times to management and nobody seems to care. Sad but true.

Horrible! A complete broken system, it’s sad you can’t get decent service from a pharmacy. They don’t answer the phone, they don’t return phone calls. I’d avoid this Save On in the future.

If I could rate it less than 1 star I would. They maintain minimal hours and can't maintain the required medications in stock. If you have pharmacy business do yourself a favor and go anywhere else but here.

The most unfriendly and slowest employees of all time. They just stare at you when you walk up and don’t ever offer to help. I don’t get it...

Very poor customer service