Terra Firma Home

Premium home decor, with superior customer service. They not only have access to all of the desired furnishings with a deep textile library, but they are also extremely knowledgeable about the history and trends of styles. The patience and joy that they took in helping me to find the perfect sofa that fit within my family's diverse needs was incredible. Highly, highly recommend.

Krissy and her team recently completed a complete install in the main areas of my home, and I cannot say enough about just how pleased we are with the results. Krissy and ML are gracious, charming and consummate professionals, each with decades of experience. I decided to avoid making the same mistakes I always make with decorating on my own (namely, lack of experience) and entrust the task to professionals. What a difference it makes! Having a design team with their own store / showroom doesn't hurt either. Definitely the go-to place for high-end, tasteful furniture in Southern Oregon.

We had Krissy and her team help us with our Ashland home a few years ago. We needed a lot of help! We absolutely loved everything they did and picked out for the house. They also knew we loved dogs and had a little dog light that we just love. She paid attention to all the little details. We also asked her to come to our house in Seattle. She and her team made it easy working long distance. They are true artists - we put all our trust into Terra Firma and it paid off. We are so happy with the work they did! We loved working with them!

Krissy did the most amazing job redoing my bedroom! The entire staff made it so easy for me to find the perfect things to fit my personality and style! The store is so warm and inviting. You’ve got to go check it out!

Terra Firma did a fabulous job for me. Their office manager. Adrian, was very efficient and professional. My item was delivered on time and with great care. How wonderful to have such an incredible store in Medford.

The only place to shop if you want up-scale beautiful things for your home. The staff are so kind and knowledgeable. It is fun to just go in and dream but get great ideas at the same time.

Unique items along with a great staff This is great source in Medford. Shop downtown and support local businesses.

Best place in town for fine home furnishings. Trust me, I've looked everywhere.

Gorgeous furniture and home decor.

Nice place great sales staff and designers

Friendly staff and fun stuff to look at.

Unfortunately, I did not have a good experience there. Purchased a pillow that had no visible price tag but was told it cost $79. Though I thought it was expensive for a plain, 18" sofa pillow, I trusted the sales person. When I got home, I found a "West Elm" price ticket of $39 inside the pillow. It was the (retail) price of the pillow cover, meaning that I was charged $40 just for an insert.
I called the store back (twice), questioning the pricing but no one extended even a simple and basic customer service, courtesy call. I wasn't given the sales receipt and needless to say, will not be returning to shop there.

...Thank you for making it right, Krissy. I can't tell you how much your acknowledgement means. I will return to the Medford location tomorrow.
I'm grateful for your integrity and professionalism.

I visited the store, and was ignored. Two staff were busy with fabric, and one was following a customer. After 20 minutes without so much as a greeting, I left. I called the store a few days later, and left a message. I received a call on Monday to discuss my project. I was told their hourly rate, which I agreed to, and was told that I’d get another call the following Monday to schedule a visit. That was a month ago. I guess they have enough business.

Ordered a custom leather couch before moving. Terra Firma did not check the furniture/leather when it arrived to their warehouse. They stored it until I ready for it in my new home in Bend. The couch was done in the wrong leather. It didn't go with my other furnishings and was just down right cheap looking. The couch was 4900.00 but because of my large purchase, I got 10% off. After several months of discussion, Chrissy, the owner, said they could do a 500.00 refund. I feel that was very unfair and will never shop there again. I will also not refer any of my friends to their store. They obviously do not stand behind their product!!