Lile Plumbing, LLC

First off. Let me say that I don't hand out five star rating easily. It has to be earned, and I must say that this is the first time that I can think of where there was not even a consideration in my mind for 4 stars or less.

Long story short:
This was a very refreshing experience where the service was prompt, honest, and high quality. I really can't say enough good things about them. While I hope to not have to use them again anytime soon; it isn't because of any fault on them. However, the next time I do have any major plumbing issues, they will be the only, repeat-only, ones I will call.

The long story:

We woke up one morning to no hot water in the lines. I checked the main breaker panel and the distro box to the water heater and they were fine. I then pulled the access panel off the top thermostat and found that the internal breaker had tripped. I reset it and checked the lower thermostat. I found that the thermostat and breaker had fried, melted wire insulation, and melted some of the surrounding insulation.
I called Lile Plumbing on a recommendation. I expected to have to wait a day or two to get someone out to look at it and was already makinging plans for a couple of days of no hot water. Those plans were not needed. They said they would be out within one hour and advised me of the visit cost. Sure enough, he was at the house in about 45min. He looked everything over and told me what I already knew. No BS, no up sale. The waterheater was from 2006, so it was already past the expected lifespan and out of current production. I already knew that parts would be hard to source, even if I wanted it fixed. As far as I was concerned, the internal wiring was damaged and too suspect. He gave me the full rundown, including all the costs. He quotes only for fixed amounts, no hourly charges. I agreed to the quote and asked how long it would take to get the new unit in, thinking it would be at least a day. He replied that it would be delivered by the time he got the old one disconnected and ready to be removed. Delivery was just as he said. They removed and replaced the heater and got everything cleaned up as if they hadn't been there.

I contacted Lile Plumbing to replace a faucet in one bathroom and install a new vanity/sink/faucet in the other. Ben came right out for the estimate and I scheduled the work for two days later. Ben and Kevin were right on time and did a fantastic job. Everything looks and functions great, and all the packaging from the new vanity got hauled away. These are definitely my plumbers going forward!

Our experience with Lile Plumbing was terrific. We had a loose kitchen faucet and I was too afraid to handle it myself. We called on Monday afternoon and they scheduled us for 8am the next morning.

They called us before 8am and let us know they were on their way early!

The faucet fix didn't take very long and they were on their way. Lile Plumbing is now our primary plumbing provider in the future.

Thank you for everything!

I am so very pleased with Kevin & Ben and their excellent service! I called them late Friday about a water leak ( that the water company said I didn’t have, even though my water bill was 4X the normal amount). They came over first thing Monday morning & fixed the leak! Busted pipe! I also had them install 2 new shower heads, 2 bathroom faucets, and a new commode. They were here 5 hours! I am so happy about my updates! And they listened to me!

We were so pleased by the responsive, efficient, and professional service provided by Lile Plumbing. Kevin - who was available to come to our home within 15 minutes of my making the service call - was incredibly pleasant to work with and respectful to our space. He was knowledgeable and extremely transparent when giving the cost breakdown for the different options available for repair. His attitude was compassionate to our situation, which made a big difference for me!

I am a new homeowner, and I was really appreciative of Kevin taking the time to walk me through his observations and explain some of the nuances of our specific system and how to best repair. He caught some things that didn't show up on the inspection report, such as a leak in one of the valves in the kitchen sink, and addressed the issue in an expert manner.

It has been over a week since our service and things are working perfectly. I will definitely be calling Lile Plumbing for any future needs!

Wow from my first phone call to job completion everyone I came into contact with was a delight. The up front pricing and the work that was going to be done was explained very well. I had a leaking hot water heater that was over 18 years old. It took less than 30 minutes for Kevin to arrive. Within 2.5 hours my new heater was installed, old one taken away and clean up complete. Would Highly recommend.

Kevin and the rest of the crew at Lile Plumbing have been a valued partner to Zoom Drain, and I could not be more satisfied working with them. I highly recommend Lile Plumbing for your plumbing needs!!!

After frustrations with another locally owned company and their lack of communication after having done some diagnosis on first visit, we called Lile Plumbing as several in our neighborhood recommended. Ben came out on time, explained everything and quickly had several plumbing issues addressed (low water pressure in several sinks, slow drainage in shower, and water leak from upstairs shower into the downstairs ceiling). All of this taken care of in just a couple of hours in one visit, where the other company came out and addressed nothing and then failed to return our attempts to have them come back to fix things. We highly recommend Lile Plumbing and Ben.

Great work by Lile Plumbing installing our replacement dishwasher. Since it was in an adjacent/perpendicular counter from the sink, the appliance store installers couldn't set it up. Lile was able to send a plumber the same day I called, and the dishwasher was installed with new extended water supply lines and discharge hose. Friendly and professional service along with plenty of attention to detail. They took their time to do the job right. Recommended and will use again.

Very quick response to my non-emergency but much appreciated! Kevin explained my problem clearly and gave me several options on dealing with it. I chose the one that best suited and the repair was completely to my satisfaction. Although I hope to have no further plumbing mishaps I certainly know who to call!

I can’t say enough good things about Lile Plumbing. Not an emergency, but they were able to make it out and quote pricing same day. After approval, Kevin got started and had us fixed up in no time. Everything was cleaner and looked better than new by the time they left!! Add to that, they were kind, courteous and professional! I would recommend you give them a shot if you need any plumbing work.

I called Lile Plumbing on a Saturday morning after the valve on my water main started leaking hours before an open house we were holding as we are selling our house. I had already called several plumbers, but all of them told me they were busy or couldn’t get to me until Monday. Lile sent me a plumber within 30 minutes, and the plumber was very upfront and fantastic to work with. They got everything fixed in no time, and their pricing was great. I will certainly be calling them in the future if I ever need a plumber again!

My experience with Lile Plumbing was absolutely fantastic! I set an appointment up fairly late in the evening, and they were able to fit me in the very next day, from 7:30am-9:30am. They asked if they would be able to call earlier if they were able to, which was fine with me. Kevin called me at 6:45am and was at my house at 7am! I have never experienced such a punctual company!

Kevin was the consummate professional, and offered my husband and I two options for fixing our broken garbage disposal. He was friendly, clean and genuine, and had our problem fixed within 15 minutes. A few days after his visit, we received two cat toys in the mail for my cats! They LOVED them! This was such a wonderful touch- that is how you run a business! Kudos to Kevin and the team at Lile Plumbing! I will be recommending them to all of my friends and family, and they will be my first choice in plumbing services. Great job!

We had a kitchen faucet and a toilet that needed repair. Ben, the Lile Plumber was exactly on time and was very professional, knowledgeable and courteous.
Ben tried several different procedures to fix the faucet in order to save us money, but the reality was soon obvious that it needed to be replaced due to its age. I expected, like most plumbers, he would have to leave and go purchase a new faucet or worse need to reschedule another call. To my surprise, I found Lile Plumbing maintains a number of new faucets on their truck and he was able to install it quickly. Same with the replacement parts for the toilet. Very Impressive! I would recommend Lile Plumbing to anyone in need of plumbing problems. I had not used Lile before and chose them based upon the huge positive reviews they have received. Their website depicting their client experiences is totally accurate, our experience was fully positive as others have stated,

Kevin came out same day to take a look at our water heater. We decided to replace our water heater and he was able to do it same day. We are happy with the service we received. Thank you Kevin.

I couldn't have asked for more from Lile Plumbing! I had an issue on a day they don't normally operate and they still worked with me to get someone out promptly. Kevin was incredibly professional, worked quickly, and explained each step to me to make sure I was comfortable with what he was doing. I would highly recommend and will certainly use their services in the future.

Our plumber was on time, exceptionally professional, took care to explain what he was doing and shared the mechanism of dysfunction with us. He was wonderful with our pets and made sure we were comfortable with the plan. He even stopped by a few days later to drop off a toy for our pet! Lile's service and employees make it feel like a friend is helping out, and doing a great job. Will absolutely be using their services again.

My family has used Lile Plumbing for a number of plumbing repairs and small projects, and always have good results. They are demonstrative of the old adage "good, fast, cheap - pick 2". They aren't cheap, but the work and product quality is excellent, and the service is amazingly quick. It isn't unusual for them to show up 30 minutes after I call. The workspace is left clean, and they typically mail a follow up note with a chew toy for my dog. A+ service.

If you are looking for a good plumbing company look no further. LILE PLUMBING!! Ben was our plumber, he was on time, professional and courteous. We needed a shower diverted replaced. Ben explained and went over the cost up front in detail. Ben completed the job in a timely manner. We were very impressed. A few days later , we received a very nice thank you card in the mail from Ben. If we ever have any plumbing needs in the future,, we will not hesitate to call Lile's Plumbing. Thanks Ben😊

Lile Plumbing is hands down the best, most efficient and most honest plumbers in Lexington! I have used them for my rental properties and for my own personal home and each time they come and fix the problem on the same day. They are so nice, very honest and the least expensive of any plumber I have ever used. Ben was wonderful and not only sent a thank you card for the business but also a dog toy for my dog Oliver! I will never use any other plumber except Lile!