Floor Coverings International East Bay

Absolutely fantastic customer service and results! Lee came to our house, gave us a quote and three weeks later I had the most gorgeous hardwood floors! We were quoted two weeks for the work and they finished it in less than 6 business days! But the best part, they kept the house pristinely clean and shifted the furniture where we were able to sleep in our own beds every night! There was one floor exchange that was tricky and Lee kept at it until I loved it. Blew away every expectation I had. I’d give 10 stars if I could! Thank you.

We wanted to change our living room from carpet to hardwood floor, but the specific style of the wood that matches the rest of the rooms was no longer manufactured by the supplier. Lee helped us to pick a very close match in style, color, and texture, and he ordered the exact amount needed for the job. The entire planning process was very smooth, thorough, and thoughtful. We feel our needs and concerns are well understood and addressed with a lot of attention to detail. They also have THE BEST hardwood installation crew in town. Sam did a fabulous job preparing the worksite to keep everything clean and organized. The entire installation process is precise, fast, and of the highest quality. The new floor was installed with a perfect match with the existing one, with seamless transition and integration. I'm very impressed with the result!

Lee and his team was excellent to work with and had great communication. The floors look amazing!! They are very knowledgeable and professional. There were multiple problem areas on the wood floors (stains, burn marks, missing&broken pieces etc...) and after the refinish, all were unnoticeable. Looks like a completely new floor! Definitely recommend.

We contacted Lee to install solid cherry hardwood floors in our rooms that had old carpet. We also wanted to build new some new steps into our family room that was lower than the rest of the house. The communication with him was always top notch and he never failed to respond in a timely manner. After he understood our plans, he came out to the house to take detailed measurements and examine difficult areas. He explained that our family room that is lower would need to have engineered wood since it has a concrete floor underneath unlike the rest of our home which has subfloor. He walked us through the whole process from ordering the wood, letting it acclimate in the home for a period of time, and the installation time frame. He brought us the baseboards ahead of time so we were able to paint them before the installation period.

The two workers who came out were Sam and Esteban. They were both very professional and got straight to work every day with no delays. They were able to get the work done in the promised time frame with no issues. Lee came out multiple times during the installation days to inspect the progress of the work. It really showed how much he cares about the quality his company provides. I am very happy with the end results!

After visiting 4 other flooring stores, I decided to do business with Floor Coverings International largely because of the office manager, Luree. Her experience, knowledge, and great personality led me to selecting the perfect kitchen floor and living room carpet. I was listened to and if needed, additional samples were ordered so I had many choices to take home and I never felt rushed. The difference is they provide a service to help you select the perfect flooring that will fit your design, rather than just trying to make a sale. Lee came out to measure, carefully reviewed the two areas and gave me his professional opinion. I would highly recommend anyone looking for flooring products to drop by Floor Coverings International in Pleasanton.
(Kitchen - Karndean Flooring, living room - Dream Weaver carpet.)

I had a real challenge to deal with: replacing a green-toned carpet in my dining room. “Who has green carpet?”you might ask. I do, and it coordinates with my kitchen flooring and countertops. But finding a replacement that matched as well as the original wasn’t going to be easy. Or so I thought.
Floor Coverings International, Easy Bay, to the rescue! Luree, the office manager, could not have been more helpful and diligent. She took it as a personal challenge to find the perfect match. Lee, the owner, was a pleasure to deal with and addressed the one minor glitch that arose during installation graciously and professionally.
See the results for yourself! I’m a happy customer!

From the beginning through follow-up Mechele Fong has been very helpful in helping up gat our wood floors refinished and helping up go through the selection process of carpeting.

Sam & Esteban did wonderful job refinishing the floors. They were clean gave a instructions during and for aftercare.
Great source for your floors

Very professional and fast! Cleaned up after they were done too! My floors were really bad but they look absolutely beautiful now.. I highly recommend them. Gayle Thomas

I used Floor Covering International East Bay for both my hardwood floors and new carpet. New hardwood installed, existing hardwood refinished, and new carpeting.

The quotes we received from Lee were detailed without being confusing. Lee never tried to “sell” us on anything during the process and he was always prompt to respond to any questions.

We are very happy with the quality of hardwood and the carpet. All the workers showed up on time and always left our house clean and tidy when they left.

We found two very small spots in the hardwood several days after the job completion. Those spots were fixed immediately.

I highly recommend Lee and FCI EB.

We had Lee's team replace our living / dining room carpet, stairs, and hallways with hardwood flooring. There were many significant issues uncovered when the carpet was removed, but Lee and his team were definitely up to the challenge. They also replaced carpet in two bedrooms. The end product exceeded our expectations, and they still met their original timeline! They were extremely professional, but also friendly and and easy to work with from start to finish. I would recommend them to anyone who is looking for a flooring company that takes pride in their work product, and wants things done right.

Lee was helpful from the beginning. I told me what I was interested in and he brought more than enough samples to my house. He went over the pros and cons of each one I was interested in. I wanted a particular look and he was able to narrow it down for me.

When I finally narrowed it down to two choices - one was a few thousand more than the other. Lee let me know the 2 products were very comparable. He recommended the less expensive product. I've never had a salesman be so honest.

We are absolutely thrilled with the finished product. We replaced all the laminate in our entire downstairs (even the kitchen and laundry room) along with the upstairs hallway with vinyl plank flooring. It looks so much better than the old laminate.

Their crew was fantastic. They were careful with our stuff, cleaned up daily, and left no mess behind.

I highly recommend using them for your flooring needs.

We had a great experience working with Floor Coverings International. From beginning to end they provided excellent guidance and expertise to help us select the best quality carpet for our budget. They never pressured us in any way and we were able to take our time with our decisions. We would definitely recommend them and use them again for any future floor needs!

I love it! 💖 Lee made solid recommendations so that I could make informed decisions re: replacing an entire top floor of gnarly, old carpeting in my 50-year-old home. The contract was a breeze; the new materials arrived right away; the crew even pulled out the old stuff ahead of time to accommodate my schedule; and I had plenty of time to prep the bare floors and new baseboards. Installation took only a day and a half! And now, the new carpet and pad are SO soft & beautiful and the baseboards are all so pretty & clean that it almost feels like a model home. The transformation is even better than I imagined it would be! Lee and Luree at FCI-EB provided friendly, thoughtful, fast, professional, affordable and personal service to me & my family. And Eric and crew were really good to work with--on time, energetic, courteous, attentive, tidy and meticulous. I am completely satisfied, and I cannot thank them enough.

We used Floor Coverings International in Pleasanton for hardwood floors and carpeting. They refinished our engineered hardwood throughout our house. The new surface looks better than new! We also had FCI re-carpet our primary bedroom and closet. This looks better than new, too, with a top-quality carpet and professional installation.

Fast and professional. They had a wide range of carpets and styles. Our new carpets looks fantastic. Highly recommend Floor Coverings International.

Lee from Floor Coverings International was very professional and patient in accessing and evaluating our oak stair refinishing and reinstallation of a new stair runner we ordered from Belgium. Both the stair refinishing contractor and the stair runner installation contractor selected by Lee were both thorough and professional in their work. I will use Floor Coverings International again and we highly recommend them.

Somehow my husband called Floor Coverings International by mistake. He meant to call someone else. Best mistake ever. Mechele came out to give us an estimate. She was so helpful and we decided to buy from her. I liked the way she explained the process from buying to installation. The installers did a great job. The office kept in touch with us and Mechele stopped by today to check the installation. We were very pleased with the way everyone FCI completed this process

If you need hardwood floors you need Lee, Luree and Floor Coverings International! The bid was competitive. The service was impeccable and the installation was of the highest quality. My floor was squeaky before the install. The result was an exceedingly quiet and beautiful floor. I can’t say enough about this team. If you need floors, you need Floor Coverings International.

An amazing experience!
Highly recommend
The flooring is beautiful
Installers worked very hard and easy to talk to

I have been doing business with Mechele Fong for a number of years. She is professional and works well with all of my clients. She has coordinated installs of new luxury vinyl and carpet in two of my personal residences as well. Always on time, cheerful and gets back you you right away. This lady knows her product and all procedures. She’s a must have for International Floors!