Long Beach Ace Hardware

So, I never thought that I would write a review about a hardware store, but here I am. I was such a delightful experience that I feel compelled to do so. The customer service was ridiculously excellent. Immediately upon entering one of the employees asked us how he could help, told us that what we were looking for was upstairs then ran to get three versions of it at different price points. When we went to check out the one person was running two cash registers so no one felt like they were actually standing in line. They were just so super nice, competent and helpful. I love this store.

Went to the store and was greeted kindly by Emmanuel, he helped me find an even better alternative to what I originally was going to purchase and I'm so happy I did. Best customer service!

The older gentleman that's tall was extremely helpful and his whole attitude towards me made me feel like I was supposed to be there. I have been in this same Ace Hardware before and was followed around the store by multiple staff while being constantly asked the same question over and over again "can I help you find something specific"? "What is it you are exactly looking to buy"?? Feeling overwhelmed almost every time I usually exited the store before even finding what I was looking for to begin with. So this last time I went totally made me think and feel completely different about this store. This employee was non judgemental and helpful beyond anything I would normally ask for and I'm grateful for that! As for the store and the items, I find Ace to carry a way more broad inventory then most other hardware stores in the area!!

Fabulous store!!! The employees are very knowledgeable and helpful with absolutely EVERYTHING!!! I'm soooo grateful for them in our small coastal town!!!

ALWAYS so helpful to a “girl “, I never have to endlessly search for an item, cheerful, helpful and what I remember as what’s called
Personal Service! I love them. And they sharpen knives! Who knew?

Great service. They are always helpful in finding exactly what you need. Unlike the big box hardware stores without workers.

The staff are all 100% present, available for guidance and courteous. This is a downtown area, so the neighborhood can be sketchy, but I feel safe and sound, as they keep an eye on their parking lot, which is ample and close to the entrance. Their sidewalk SALE section has hidden finds and old hardware for commercial and residential applications, such as hinges, paint samples and cleaning supplies For being a smaller location, they have most of the essentials in stock and usually have lumber, for any last minute extras for General construction gigs. Plumbing, electrical, canning & gardening sections are all amply represented. I rarely have to leave the site zone, as my favorite, local Ace hardware is walking distance and always stocked for what I may need, while doing handyman tasks for my friends and neighbors.

Coming here for 5 years and every time the experience is the same greeted with a smile and the employees trying to help you find everything you need.so nice!

Ace is the place! I've been shopping here 30 plus years and they always have what I want and surprise me when I don't think they have something they have it and I get help every time will always go back great place they have more play stuff stuff in there than you could imagine ×××update××× 12 23 22 Ace is still the place!!!!! I love the service here the employees here always acknowledge you when you walk in the door if they're not with customers they will help you find everything and I've noticed even when they're done with their customers they'll they'll all come over and help you and make sure you're getting everything you need I love it here now I love it here so much it brings tears to my eyes the service I get here thank you guys and keep up the work ****update 4 6 23*** Ace is still the place my go to hardware store!

Great local spot especially if you hate the crowds at the larger hardware stores like I do.

Every time I come to this store everyone is so helpful. Awesome people! Great hardware store and more. Come and visit!. Employee #47 👍🏼 Thank You!

This is probably one of the most helpful and friendly places I have shopped in a long time. It really does have one of those neighborhood shops where they are happy to help you, the way shop owners used to be long ago. Greeting you upon entry and if you have a question, they are quick in offering to help.

However, with it being a neighborhood store, I'd like to see them install a bike rack outside. I rode my bike and had no place to lock it. I was allowed to take my bike in with me, but my rather large bike made it somewhat challenging to move around the store. One of the employees asked me what I needed then said he would get my items while I waited up front with my bike. They really know how to take care of the customer.

I rarely, if ever give 5 stars but in my opinion they deserve it. From all the conversations, smiles and laughter I observed that day, I'd say this is their regular standard of care.

A awesome place to shop . Got some good advice from tomy . Great place . Would recommend great customer service

Very friendly and helpful staff here.
Came in to get keys made and the gentleman named Mike was so helpful as soon as I walked in he greeted me now that is amazing customer service! I appreciate good customer service thank you so much for your help.

Always a great experience when i go there.

This is a wonderful location. Always has what we need, when we need it👍🏼

Always helpful staff and they have what I need.

Always friendly workers here and ready to help in every way they can. I had to find a couple flat head screws and they also cut them to fit a wristband of mine. Thanks!!

Nice and helpful had a screw I couldn't find at home depo

It's amazing how much they pack into such a small space. The staff is very knowledgeable and friendly. I come here for pieces and parts and getting keys made. They have a decent tool selection as well which is pretty good for such a small place. Easy parking out front. Very well organized. Top notch.