Providence Medical Associates

Had an awful experience with Axminster Medical Group customer service so of course when I googled them I was not surprised to see many similar reviews.

It took 2 weeks to get an approved authorization when it should have taken a couple of days max. THEN once i got my approval I contacted the approved doctor to schedule an appointment and I was told that they don't accept this insurance and medical group. So i called Axminster back and let them know what I had been told.

The woman I spoke to was incredibly rude. She didn't seem interested in even giving me the time of day or figuring out why I got an approval to a doctor who doesn't accept my insurance. Instead she put me on hold for 14 minutes while she submitted a request to modify the provider. And then when she got back on the phone she hung up on me in the middle of my asking her a question. I mean, who does that?

I work in healthcare. I know how patients should be treated. And this is absolutely not it. If you are working in this industry please have some compassion for others. People who you talk to are sick, they are vulnerable, and they are trying to navigate a complicated healthcare system. Why are you making it harder? I just don't understand.

While my referral wasn't urgent, i can't imagine how they treat people who have life threatening ailments if this is how I was treated. What an awful experience. Please take the time to teach your customer service employees how to talk to people.