T-Mobile Authorized Retailer

Tyler and Blake are both awesome. Always helpful. This is a great independent T-Mobile store. Extra shout out to Blake for working with customer support and getting me the return label I needed.
Thanks man

Went in for a damaged phone this morning. The gentleman there was more than helpful. Stayed on the phone with the company wanting the deductible and helped walk me through the process. Good customer service is hard to find these days. I was pleasantly surprised!

TMobil rep went beyond the usual service to help with a friends phone problem. This was a week after the new phone was purchased.

Great people wonderful service, very friendly environment and I'm always satisfied when leaving! Thank you very much!

Jarrett is absolutely awesome! I came In to switch over to T Mobile and he made it so easy and fast. He answered all my questions and was wonderful to work with. He made it an easy and fun experience. I absolutely recommend seeing Jarrett!

Have been a customer with ATT for many, many years and did not have any good experience throughout the upgrade process. Ended up coming to T Mobile, and am over the top satisfied with my service and overall experience. Christian along with Nico were very helpful!

This store is amazing they are friendly and they really care about you. They are the complete opposite of Verizon!!!! I will recommend this store to everyone in the Grass Valley area! Samantha, the Store Manager is such a great asset to your organization. She is patient, kind and is right there hands on helping her staff. Keep up the great work!!!!!

Jarrett is awesome. He went over and above helping us setting up my new phone. His knowledge of phones are out of this world. wouldn't ask for a better team player.

Great customer service! The best around. And Samantha is an excellent store manager. I've watched her train staff when things were slow (i.e., she doesn't waste any time). T-Mobile is lucky to have her.

I love this place 10/10 rating from me. I just got an amazing phone and plan from Sam and Dana tonight and I'm so happy with the money I'll be saving from Verizon. If you're even remotely thinking of switching I suggest you go here!! Wonderful staff, they know their stuff, clean and inviting store, many new devices to choose from.

Jarrett is extremely helpful. He got me hooked up with my new phone with a tempered glass cover and a case strong enough to protect my new investment. Thank you so much!

Christian was & is very well at his job. I was with Verizon for 20 years. He showed me that T. mobile was the way to go with my age & the the data I use it works out very well. Thank you so much Christian for all of your help and guidance through the process . Go T Mobile.

I was helped at 645 until 705 when they close at 7 best service and Matthew was very friendly and helpful 11 out of 10

All the staff is great but we had some problems at first with our experience at this tmobile store. We were extremely disappointed and far from looking forward to solving it because its always a hassle and pain in the butt when dealing with phone companies and what not. HOWEVER when we spoke to the manager (krystal) we immediately knew that it wouldn't be difficult at all. We were pleased to find out that not only did krystal and Sam (another amazing employee) solve all of our problems quickly and politely but they made the in-store experience welcoming and very entertaining. Truly a great store with some great help!!!

Dana did a great job pursuing a solution to a complicated transfer of devices and numbers then getting my Apple Watch to come along for the ride. Everyone was friendly and helpful. I’ve been with t-mobile for about 5 years. This is the best store I’ve used.

Sam was a awesome manager and i am Enjoying the 2 Samsung Galaxy Note 8's that we bought. The staff was friendly and helped us set it all up and move all my info over. Great Service we felt very appreciated.

I can’t believe how much better T-Mobile is than Verizon or Consumer Cellular. The service people in the store in Grass Valley are 100% better than any place else. The ad on TV and while on hold on the phone for an hour, says Consumer Cellular says it has the highest rating for customer service. I was with them for one month and I can tell you they have the worst service I have experienced with any business ever. T-Mobile is my go to place from now on!

This is why I switched from AT&T to T Mobile. Great customer service at this location. I did not have to wait. CHRISTIAN got right on my issue and got it resolved. Experiences like this reinforce why I am with T Mobile. Great effort! Full marks!

Jarret was literally the most helpful mobile expert and it was the best experience I've ever had looking for a service/phone. I had a specific need and he figured it out!! I'm so happy I switched from at&t!!

My phone was factory reset, by my own stupidity, this morning. I came to t mobile for help. Jared and Dylan worked their magic, and restored my contacts. I am so thankful for their knowledge and patience. They deserve a big Christmas bonus!