The UPS Store

My husband and I required notary services, and Muiruri was amazing! He was efficient, friendly, and helped get our documents on the truck before it left. He went above and beyond for us and helped us so much in this situation! We sincerely appreciate his help and the services he provided. Our experience was definitely 5 stars!!

It was one of the most exceptional experiences I’ve had in one of our local businesses. Mario was very kind, helpful and patient. He made it a fun experience. And the owner, Wairimu believes in customer service and it really shows. I am so grateful we have a UPS store like this in Grass Valley.

We had an excellent experience today returning a large, heavy box. Mario helped to make our return process easy, fast and he was very polite.
Thank you Mario!

Employees are always very helpful and knowledgeable on saving me money for items I've shipped.

Fast and efficient was my experience this last visit. Not always true. Centrally located and definitely in the know regarding returning packages to you know who.

Thoroughly, extremely impressed. Walked in to a huge, huge line at 1:30pm on Sept 19. This team handled everyone with speed and care and in less than 10 minutes everyone was served. Never seen it done sooo well. Thanks!

John was so helpful and so courteous, he went out of his way to help me
I will definitely go back to this Ups store and have John help me again
Thank you John : - )

Josie Rentz was fast Efficient and helpful when I came in to do a live scan and purchase some postage, etc.

This is the best UPS store I've been to, in California! Entire staff is very helpful and kind! Michael was a pleasure to work with. He helped me process 4 large boxes for shipment quickly, while he kept me smiling with friendly conversation! Mark and Josie have also been a huge help! Thank you UPS store, Grass Valley! You are my go-to for all my shipping needs!

UPDATE!
They have a TOYS for TOTS drive in December!! There is a drop bin just inside.

I really appreciate the people working at the UPS Store. They go above and beyond to make the returns happen. Darin helped me today get to my email to print labels for a time sensitive package. The copies I came in with were too light. He was patient, kind, tech-savy and cheerful. It is my go-to place for mailing. Thank you.

GG was wonderful. She was patient and fun with our 1.5yr old getting his passport photo. She cared about getting the photos correct so much we took them 3 times to catch the right shot of our wiggle worm. Overall a pleasant experience with very helpful, caring service.

Stopped by UPS around 2pm on a Saturday, specifically, the last Saturday before Christmas. Store was packed, long lines, some audibly unhappy customers. There was a man behind the counter who was clearly communicating with us customers verbally, which was appreciated. GG helped us with our own boxes and was friendly while helping us and managing a whole crowd. Thank you GV UPS team for helping bus and staying friendly and professional <3

Wonderful kind customer service! Very impressed.

I look forward to checking my mailbox here! Everyone is super kind, helpful, and efficient. Mark, Michael, and Darin especially have always gone above and beyond in service and always have amazing attitudes, even when it's crazy busy. I'm super appreciative of my experiences here.

Waited in an impatient but courteous line during the Xmas rush for about 45 minutes until I reached the counter. UPS Store rep, Mark, was so helpful and let me know all my options. He is an asset to the business!!

I believe the gentleman that help me was daryl, always very friendly and sweet. But to tell you the truth the whole entire staff is just as amazing. Always smiling, laughing, helpful and fast. Great job gang. Thank you for all you all do.

Abbey gave me the usual excellent service, but also went above and beyond, by reminding me that I have AAA, and I get a discount. This was my 3rd trip to the UPS store this week, and the only discount because I always forget! Thanks Abbey!

The employees here go an extra mile to give great service in this store. And Mark is a top notch manager. Very well run UPS Store!

Have made significant improvements. Went from worst ups to one of the best. Easy to access

Who loves to go ship things during the holidays?!? Well, Mark made it fun and easy! They are really efficient, so if there is a big line, don’t despair!