TSG Independent Property Management, Inc

Working with George and the TSG team has been an amazing experience. Their level of detail and care for communities is the best in the industry. If I could give them more than 5 stars I would!

I had an issue at my hoa with the sprinkler outside of my condo, I called the office and the staff was very cordial and took my information and dispatched the landscaper to come resolve the issue within 4 hours time. Very good and fast customer service, I appreciate that they manage my hoa in Irvine, we are in good hands

Located right next to 24 hour fitness in San Juan Capistrano off Ortega Highway. Building was easy to find and there is a lot of parking available, shaded parked too! Nice fountain feature in front of entrance makes for a nice environment. Amy at TSG is amazing. She's on top of everything you ask of her! Welcome to the team Amy!

My experience as a vendor has been that TSG Property Management is the exception in that they are true advocates for the communities they serve.
Professional in request to vendors but also upfront about accountable and required performance. They make the cut

Love this company!

Everyone be humble and be nice to one another especially the customers.
Some people have to make an effort to be nice
for others it comes natural!
Try hard you will be rewarded at the end.

Very rude people, they also live in the middle ages as they wouldn't mail me what I needed but rather forced me to take off time from work to pick it up. Just sad.

Not helpful. They do not answer email/calls.. takes forever to get an answer for something.

—Update 7/15–

I’m a very easy going person but this just makes me frustrated.
I’m just reply you with the facts.

1. We have asked our real estate agent( I forgot her name but I can find out) do we need any approval from HOA before starting renovation the place, she stated that we don’t need notify the HOA as long as we are not changing the layout of the unit. This is before we bought the place.

2. My contractor was there on 6/10 to start the renovation and then stopped the same day after receiving a CEASE AND DESIST letter from TSG.

3. I submitted the ARC application on 6/15, waited two weeks(on 6/28 or 6/29) then called TSG to check the status, being told that I need to pay $500 in order to get my application reviewed by architect, the HOA won’t take look at my application before receive the money. This is already after 14 days my application submitted to TSG.

4. I followed up by multiple emails and calls, still not getting any answer as of today 7/15.

Won't fix damages on the outside of your unit after 2 months but will tow your car after 3 days without notice if you just don't move it for a weekend. Call for help and you'll get 4 or 5 transfers / wrong numbers before being put through to the wrong person's voicemai . On the off chance you get the right person they'll say "You should have read our inoperable website for that information"

You definitely get what you pay for with them as an HOA - low payments, low returns, virtually useless.

Not very nice people. Not compassionate or caring about others. Made fun of and ridiculed a homeowner who had a disability.

Receptionist has no people skill. When asked to speak with an specific AE, she will ignore you and ask you tons of questions before asking you to do something else totally unrelated the the purpose of the call. Then rudely end the call (transfer) when being called out to please transfer as requested. She should not represent the conpany.

Not helpful. Pam the Account Executive seems off balance and very inexperienced.

Over priced for not much results or deliverable.