Hugo Helmer Music, Inc.

Amazing staff and inventory. I've purchased a trumpet, chromonica, keyboard, books, and a variety of guitar accessories here. The staff is friendly and knowledgeable. They've helped me make good purchases and handled returns with no hassle. Keep up the good work!

Just had my Taylor worked on by Morty Webb. I was hoping to have the action brought down a lot closer. He did a truly awesome job. Plays like a dream! Highly recommend!

Great service, knowledgeable, friendly and helpful. I have purchased two guitars here. Love both of them. I have had a guitar, violin, mandolin restrung, cleaned and checked out. Always timely and excellent work.

I appreciate any Music store that keeps people from "browsing" meaning< playing every guitar on the Wall. When You purchase a guitar, typically the $1000 + you are buying it "NEW" and do not want to have scratches on the pickguard, rusty strings and fret board needing to be cleaned. Most high end guitar stores, keep this as a policy. If you are serious about purchasing a high quality instrument, having an associate with you is (IMO) mandatory. If you buy a car, and want to try it out, the sales person will ride along with you.

Great store, great prices, awesome staff and ownership! Staff was extremely helpful in picking out a new guitar, and in fact stayed past closing hours to make sure my new guitar was perfect! Have purchased many products here before and have always had nothing but great experiences! Thanks HH!

Great service from the moment you walk in. They have practice room to try out flutes and I spent almost an hour last time trying out several models and price ranges.

I like the way they organize their sheet music; both by instrument and by genre (see photos).

The staff was very helpful in directing me towards a silver flute tarnish-remover ("polish") that doesn't produce the tiny "grain" scratches which I hate to see on my Yamaha Allegro 471H (all silver). Even though they don't have it for sale in the store, he looked up the type of tarnish-remover which they use in their repair shop and showed me the brand & name online on his computer screen and told me where I could get it -- great help and outgoing customer service!!

Well done!

Went to Hugo Helmer today to purchase a guitar. Initially I was seeking the street master made by Martin Guitars and was greeted by Daniel. Played it and loved it. Called my wife but she was not supportive of me spending close to 2k on a instrument. I ended up playing many guitars and found the one that met and exceeded my needs. Ended up purchasing a used Guild in exceptional condition and am so happy I found this guitar. I so appreciate Daniel being patient and showing me several options and his knowledge of guitars is exceptional for such a young man. It was a great experience and I could not be more satisfied with his service and the guitar he found for me. Thank you Daniel and Hugo Helmer ❤

I have had a few guitars worked on there, my latest was a G&L it had damage from shipping and needed a major work over. They absolutely blew me away with the work done. A not so expensive guitar that out plays my custom made guitars! From now on all accusations will be from this shop thank you so much!

They are the reason brick and mortar stores should get our business. I bought 2 guitars there today and they were incredibly helpful. Almost every guitar I tried out they did a custom setup for me with their guitar tech. There was no pressure to buy the most expensive guitar in the lot and they helped me tracked down the guitar I needed to complete a project. If you are thinking about buying online, please go here and support them. It will pay off ten fold because you will find the right instrument and have their support if you need it.

I was in Burlington from out of town on business, and dropped by to take a quick peek and see what they had. Although I didn't stay for too long since the store was about to close for the day, I did browse for a bit. Hugo Helmer Music certainly has a very nice collection of electric guitars I've seen so far in WA State.

I liked the fact that I was greeted immediately by a friendly and attentive staff member. I saw a number of guitars that definitely interested me, although I didn't buy anything more than some small supplies at the time. If the time comes and finances allow, I would be willing to drive the 112 miles from Lakewood to pick up a guitar here.

I brought in my old Guild acoustic guitar, with worn down frets. Morty is a master guitar craftsman, and a nice guy. He did a beautiful job on the frets and set-up. For a very reasonable price. This place will be my home store from here on in. Really nice, knowledgeable people.

Amazing experience. Customer service was great thanks to an employee named 'Calin' who gave me honest opinions on products and brands and was always open to give me a hand. Ended up buying a guitar, amp, and some accessories and don't regret a thing! Fantastic store!

Although I have never been to the store, I recently made an online purchase and I must say their customer service is top notch. I ordered a dw cymbal stacker that was unfortunately missing the piece that I needed to mount it to my stand. I emailed them about the issue and Justin almost immediately responded, apologized, and informed me he would be contacting dw to see what they could do about it. Within 48 hours a new stacker was delivered to me directly from dw. Thanks again! If I'm ever up that way, I'll definitely stop in and check out the store!

Great inventory, good prices and great service. Jared helped me pick out an acoustic bass with amp and accessories, just what I needed. Such a pleasant experience, especially after two disastrous visits to the big store with initials GC. I'll make the drive again (5 hours each way) next time I'm in the market for a good instrument.

I have bought a couple of guitars from Hugo Helmer and each time it was a great experience. They were very helpful and the staff knows their products well and were ready to help when I neede them.
I have been in there before and I told the salesperson that I am not ready to buy and they still were very helpful with answering my questions and showing me the products they had.
I will continue to shop at Hugo Helmer for my future music needs.

Can't thank the guitar tech enough! He fixed a crack in my guitar body and saved me at least $600 compared to a competitor. Great service, was professional and very quick. Couldn't recommend more!!!

Staff is always super helpful, had a pedal i wanted to try before I got it (Boss Sy-1 Synth guitar pedal) and didn't have a demo so they pulled out their display and let me try it. Also bought both of my current guitars from there (Epiphone Casino guitar semi-hollow and ibanez 4-string Bass, both candy red)
Excellent staff, excellent guitars and excellent accessories!

Great selection of of quality instruments! I went looking for a Fender American telecaster and boy was I a happy man when I walked in the guitar room they had performers, professiosals, elites, ultras, maple fretboards, rosewood fretboards,they had it with all the different finishes. It was clear I was getting a new guitar that day lol great store

Always a pleasant experience shopping here.
Friendly and knowledgeable staff.
They restrung my late Father's 1968 classical guitar. It plays beautifully.
🙏❤🤘🏼🎸🔥

Thy put up with me and I love this store. 11/10. As a avid musician having a store this size in a area of Washington this small is great. Always will thy have a quality selection as well as knowledgeable employees. Thanks to the whole group for making Hugo my local place to shop for over a decade.