SecurePRO, Inc. - San Luis Obisbo

They worked on two iPhones and three MacBook Pro laptops. No issue and got them back fast with all repairs and not over priced. They even recommend better repair and pricing options so as to save money and not do unnecessary repairs that are not needed.

Great service and honest techs! I dropped my phone and from the initial diagnosis it looked like I would need a screen replacement. I OK'd the work and they ordered the new screen. The next day I got a message from Jorge, the tech assigned to my repair, that he had taken a second look over it and was able to get my screen working without the need for a replacement. I was able to save a bunch of money because they took the extra time to double check their work. I wouldn't have known the difference had he just gone and done the replacement as per the work order so I was very pleasantly surprised and appreciative that they went the extra mile.

I highly recommend SecurePRO for iPhone repair and data recovery. I worked with Jorge who successfully recovered my family’s photos/videos from my broken phone, and he was incredibly kind, patient and professional. So grateful to have found this place!

Sign on door: repair shop closed permanently, seen May 7, 2024.
George installed a new battery in my Moto-e mobile TracFone by tomorrow as it was late and he was finishing another job.

Fast, great service! I shattered the screen on my ipad and the whole process of dropping it off to get fixed took less then 10 minutes. Jorge was super helpful and even got the screen fixed early so I could pick it up before I left town!

Went in with a small problem which Jackson took care of it gracefully. Energy was great. Obie and Jackson were very attentive in addressing said problem. Would recommend SecurePro to any one needing their services, which range from Protection for your home, Cyber Services, such as computer repairs, Media Solutions from digital signage to Mass notifications. They offer a lot. Check them out!!!!!!
I want to thank JACKSON, in particular, for his knowledgeable assistants.

Great Repair shop! Fixed my lightning port in an hour for a reasonable price! Would highly recommend to anyone! Great service!

We have been using SecurePro for many years...to transfer data when we get new products for example, or have issues to be solved. We like coming here rather than The Apple Store cause it is more relaxed! Obie just helped me solve an issue over the phone and it was so nice to be able to call on the phone and get help. My husband and I highly recommend Secure Pro

I had an issue with the battery on my phone and the guys at SecurePRO saved the day! Both Obie and Jorge were helpful and engaged in fixing my problem. I had my phone back in less than a week. I would go back for any other tech needs.

My phone slid off the back of my truck at 55mph onto highway one. The phone was in working order however the screen was entirely shattered. I phoned and spoke to Jackson Jeffers who was very kind, understanding, and caring. I shared what had happened and was in need of a quick repair. I took it in on a Friday at 4:30p.m., he checked it out and said that he would immediately have the display ordered and I should have it back early next week. Being the phone was two-years old, I asked him to also order and install a new battery. I kept in touch with both Jackson Jeffers and Ryan Cramer throughout the repair, they apologized for the delay of the part arriving late and assured me that the phone would be properly repaired. The parts were received the following Thursday and I received a call at noon stating the phone was ready to be picked up.

Their professionalism was above and beyond what I typically encounter. This was with not only me, but I also saw their actions with other customers. What a refreshing experience to do business with a company like this.

Lastly, I received a military discount from this veteran owned business. Veterans and Americans should support veterans, but everyone should experience the service Secure Pro provides.

I needed help with my phone, and Jorge was super helpful, took care of it no problem. Thought it might be a big issue but had it fixed in about 5 minutes. I've been here a few times always a good experience. Thanks again Jorge

I was over the edge when my PC started freezing during teaching on Zoom! I took my computer here and Obie fixed it right up! I continued to struggle with Zoom so I bought a new iMac. I use many programs simultaneously while teaching and buying a better machine seemed the right thing to do. Switching platforms was a big challenge and again Obie was there for me! I had so many questions like how do I stop my iPhone from ringing on my computer while I’m teaching?! Who knew that could even happen! He stopped it right away! He put all my Zoom recordings on a separate hard drive so I can maximize my machine’s capability. Obie is incredibly knowledgeable, accesses the problem quickly, and is super kind to his customers. He’s my FOREVER computer genius!

They are wonderful!! Their customer service reminds me of days gone by where customer's came 1st (going "beyond-the-call of duty). Approximately 10 year ago, Mac Super Store closed its doors and iMechanics was born. My wife and I followed the previous employees of the closed business to what is now SecurePro. We have been pleased with the quality of service since. Today I specifically wish to thanks Jackson and Obie for continuing on with their high-quality service. Laurel and I plan on remaining customers here, thanks much!!

The reason I am able to write a review of SecurePRO is because of Jackson there. I was having trouble moving information over to this newer MacBook from an old one. He got me set up by helping me be able to use my finger print and also suggested I take a picture of the computer-generated password that I had not written down. He also answered a question about deleting emails that I could no longer do just with one step. It was so much easier than going downtown to the Apple store where I would have needed an appointment and parking would have been much more of an issue.
I have used SecurePRO a few times now and they have always been helpful and fair. I also have appreciated their lack of an ageist attitude towards me, someone old enough to be their grandmother! Thanks, Jackson~

I have used SecurePRO for years, and they are always super helpful. They are much better than the Geek Squad. They have helped me with my iPhones and computers on several occasions. Amazing service!

Great service and customer experience. Obie was helpful, friendly, professional and knowledgeable. I’m glad I didn’t use Geek Squad and kept it local! Very happy customer. My iPad is content now too!

I have used Secure Pro 6 times this year and will continue to use them for all of my repair needs. I like how quickly they are available to repair my phone (usually within an hour) and how friendly the staff is.

I have only had one negative experience with a tech, but when I spoke with Alex (the manager), he went above and beyond to rectify the problem. I was able to get a refund and a new phone.

Obie the tech spent 1.5 hours with me setting up my new phone and was very honest and friendly; I plan on asking for him by name for all of my future repairs.

I would highly recommend Secure Pro.

I brought in my iPhone 12 Pro Max for a camera lens repair and Ryan did a great job. There was an issue with the the camera after the repair and the manager (Obie) replaced the entire camera. Thanks SecurePRO!

Secure Pro is a business of quality work, professionalism and incredible support! For the many times I have had IPad and cellphone malfunctions, Jackson has been there for me … he really is a specialist and has become my first call when there is a problem…Jackson is an asset to Secure Pro! I highly recommend this Veteran Operated Company.

These guys were the totally awesome. Had a very personal computer problem, lost a family member and needed to access their old computer. They treated me with respect and understood my concerns. I am not an Apple user and they never made me feel dump. Jackson Jeffers was a gift to me. Thank you all so very much.