Black & Associates Insurance Agency

The team at Black and Associates is more than helpful. They treat you like family and get your insurance needs met so fast. My experience is usually within the same business day. I’m they take the headache out of finding the best price and coverage. If you don’t use them, don’t think twice about it. Call them up, you won’t regret it.

When ever I call in I am treated like I was walking in at "Cheers". Very friendly and very helpful. I have checked on other insurance coverage, even Costco and they just can't beat what Black & Associates provides for me and my family. I have been with them for years through the recommendation of my Brother and am thankful.

I came into Black & Associates Insurance in a mad rush to obtain liability insurance and a bond for our new electrical contracting company. Jim hooked us up with the best all in one day! I was very impressed with his speed and professionalism.

I’ve never had an agent who continues to shop and save me money!
My questions and concerns are always answered right away. It’s so wonderful to know I’m in good hands!
Many thanks to The great team at Black and associates!

I've been with them for pretty much my whole life. They've always had great service and they always get me a good deal for car, house, and business insurance.

Amanda is the consummate professional. She absolutely handled my needs 100%. I will forever recommend her.

Candace is such a wonderful insurance agent. She helps me with every insurance decision i do! Keep up the good work!

Very helpful and they was able to reach my insurance and Bond needs

Great people and caring staff

Amanda Sue Thomas was able to guide me to a better insurance company that offered great benefits. Her knowledge about insurance coverage is very valuable.

I would rate zero stars if that was an option. It’s almost impossible to get any response from them. It’s a 1 in 20 chance they will answer their phone and zero chance they respond to emails. We have been trying to add a camper to our policy for months. We even stopped at their office during business hours and door was locked. We have been with Black and Assoc for over a decade and it use to be great. Due to such poor service, we will be looking elsewhere

Was great at first now I haven't been able to contact anyone for 3 months!! My bill.went up 80$ with no email or phone call as to why. No one will answer my calls or emails. Voicemail is now full. And I cant cancel or stop the automatic payments coming from my bank account. I am beyond frustrated!!!

Absolutely horrible. I also was a client for many years until recently, like everyone else there is no way to get a response from this agent. I switched agents and that’s when I was informed that Black was bought out by an insurance agency that only cares about big commercial clients so if you have personal insurance thru them they no longer want your business and it will not get better Get Out Now.. just wanted to warn others and save you from further grief and frustration.

If I could rate zero stars I would. I have used Black and Associates for over a decade. They used to be great. Now they don’t answer their phone or return my calls when I leave a message. They were supposed to remove full coverage from a vehicle on my policy a year ago and never did. When I asked them to fix it they never did and never returned my calls. Time to find someone who can actually do the job.

In the beginning they were wonderful. East to get ahold of someone during office hours, quick to do vehicle changes. Good communication. THEN the carrier we were with quit carrying insurance in Washington. I called a month ahead of time to set up new insurance. The person answering the phone told me they were busy and were contacting customers a week or two before the actual expiration date. Well, between work and life and a vacation, I checked dates and found we had expired already. I called and go no call back that day. I procured quick insurance from another company. I called them again on my next day off. The person answering the phone sounded contrite, apologized over and over and assured me she would email me quotes and call me back when she sent them. It’s been crickets since then. They don’t even answer the phone for me now. NOT a way to run a business. Super sad because I used to recommend them to everyone I know. Now I have zero faith in the. I even sent a message through their website and have heard nothing.

What is going on here! I've been with Black & Associates for several years, with no issues. However, I've bought a new travel trailer and truck, so needed to add and remove coverage several times over the past month. I've been trying to get coverage dropped on a vehicle I sold 3 weeks ago! I have 4 emails, and 2 voicemails in with them, and have heard nothing back.

Because needing a broker when you need them (a car accident, a new vehicle, etc) is the number one priority in a broker, and then have continually let me down over the past two months-I'm unfortunately going to be taking my account/coverage else where. Very disappointed.

I have been with this company for over 20 years. They DO NOT return your emails or calls. They didn't submit underwriting to my auto policy and then I get a cancelation letter from my insurance!! Needless to say, i am going to get a new agency!!