Sierra Central Credit Union

This review is for Esperanza and Heather ONLY.. They are the only tellers in the bank, but hands down the best, with them you really don't need anyone else. I am always greeted with a smile and they always go out of their way to help me. They are very knowledgeable, and patient... I can really say, I can trust them with my account needs. I always look forward to coming to the bank because I know I feel welcomed, just like if I was family, and not just an ordinary customer. It's really hard to come across with people like this, so I am so lucky to have them at my bank. See you soon Ladies ♡

I must say this bank can be a pain in the butt sometimes but all in all they give great loan rates and are some real nice folks .Especially Rebecca she is such wonderful person to work with and I have grown to trust her advice as it comes to my banking .Working with her is a wonderful experience and I wouldn't think about going any place else for my banking needs .

Kathrine was great!!!
Moving all my banking over...

Thank you

Great bank, always friendly and helpful.

Always Pleasant quick and professional

Great service.

Nice people.

The branch is not the problem, its phoning customer service and online.
If I could give the company a negative star I would! Worst bank e v e r!
Online is severely limited. Customer service is non-existing.
Today is yet another day where I tried to get help over the phone and spent 2.5 hours getting past from one department to the next and never ended up with the right department for help. I finally gave up hung up! Ridicules! I am done with them as soon as I get my next income check I am done.

I have been banking here for over 5 year now and every year there is mistake with my deposits. When my tenants deposit their rent into my checking has mistaken it for a mortgage payment, which really screws up my accounting. Further more when I call them to have this corrected the banks customer service has me on hold up to an hour. Eve when I manage to leave a message I never get a call back or when I finally do the process starts all over again with hours of my time wasted.

I would not recommend this bank to anyone and if I did not have my commercial mortgage with them I would close my account!

Horrible customer service and banking systems - moved out of state and it's impossible to be able to talk to someone. Between a message system that you can barely get through and when you can you just get voicemail and nobody calls you back. You literally can't even email the place! Make an in-person appointment or call a call center is your only options. Never got my GAP insurance reimbursement for paying my car off early and literally can't even talk to anyone at the branch and their call center folks don't have a clue and just send you to a voicemail that nobody calls you back. I now live halfway across the country or I'd be raising hell in their lobby. Its not worth driving across 4 states to get my few hundred bucks. Go to a different bank...there's nothing about community relationship banking at Sierra Central.

Horrible bank every time I try to call to make a payment I sit on the phone for over an hour and nobody ever answers! I went into a branch and I was the only customer in there with 6 tellers working and it took 5 minutes for anyone to even acknowledge me.

This company's system has been getting "upgraded" a lot latly, and their system has been down for almost a week now! This bank is a wast of time

As others have stated, the women at this branch are very rude and unhelpful. Do yourself a favor and bank elsewhere.