Pacifica Senior Living Snohomish

Melody takes amazing care of my grandmother who has been steeply declining with dementia. The entire staff are professional, knowledgeable and very caring as a whole. They keep the facility looking nice and clean so the residents can enjoy their activities or simply relax with their family. 💕 My family and I are so grateful to them!

I recently rejoined the staff here at Pacifica Senior living in Snohomish, because it is such a wonderful place to work. The atmosphere is fun and with caring staff, great food, fun activities this is a great Choice in Snohomish county for your loved ones. You will find they are well cared for by our wonderful staff, and there are many fun events. Please come and take a tour, you’re going to love this place for your loved one!

This is such a unique and wonderful community. The staff are just incredible. Everyone has gone our of their way to make my mother-in-law's stay smooth and comfortable. Every time we call or visit, she tells us all the events of the day and how great the staff has been to her. From the Director to the Care Staff, they are best in my opinion. Everyone is approachable and attentive to our concerns. If you're living near Snohomish, please take the time to visit this community. I am so relieved that our family did.

Hello Heinz. I am so pleased with the help and service Pacifica is giving my mother, my family and me that I felt that I needed to let you know in writing. I know I have mentioned to you how grateful I am during this difficult time for your help. Although my mother, Lovelle Wood, is now on Hospice, this could not have happened without the guidance and care of the Pacifica staff. My family and I were worried sick about her but we had no idea of what to do — and here is where your caring staff stepped in with kind and gentle help. First of all, I am so grateful to Heather who was so encouraging when Providence Hospice turned us down. She immediately began “plan B” and contacted Evergreen Health Hospice. She even continued to work on the situation throughout the weekend for us. Fortunately, this plan worked out and my mother will be able to have the benefits of extra care during this difficult time. But there are so many wonderful caregivers, too. All the Dogwood aides have been so kind and encouraging. In fact, the Evergreen Hospice nurse was highly complimentary to Sylvia regarding her knowledge and skill level! When I was there yesterday, I was surprised and thrilled to see how many of the staff popped in just to check on her — Jennifer (med tech), Alex (nurse), Nancy (activities director), Dawna (receptionist) and, of course, Kim (aide) pops in whenever she can. There are so many to recognize and I am afraid I may have missed several! I am so appreciative of this wonderful care. Thank you. Cherri

My dad has been at this facility for six and a half years. It has changed ownership three times since he has moved in. I visit frequently, so feel that I have a good understanding of the day to day procrdures.
The quality of care really comes down to two factors. The management and the caregivers. The two that are overseeing operations are Heinz, the director and the Charmane, the recently hired head nurse, both of which, I cannot say enough good things about. Heinz has to be one of the most ethical, compationate hard working people that I know. His problem solving abilities are extrordinary and he seems to have a very good repor with caregivers, which contributes to the success of operations.
Charmaine has hit the ground running. From day one I was impressed with her ability to both give individual care and also handle the daunting job of overseeing the medical aspects of the job as well as her skills at problem solving in showering and grooming of residents with limited abilities.
I'm not sure if it was the screening in hiring caregivers or just good fortune, but I am continually pleased with the compassion that I see in the caregivers. Many of their tasks are unpleasant, so I am impressed to see them working thru the day with a happy demenor. This good and happy environment benefits the residents, and when I visit, it is evident.
The activities director, Dawna, seems to be continually brainstorming for new and interesting activities for residents. She has a great enthusiasm and I have seen her progress thru various positions at Pacifica, with that enthusiasm in whatever she is tasked with.
We all want the best for our parents. I feel very fortunate to have my dad at Pacifica.
Update: My dad passed at 101 years old. I will be forever grateful to the staff and administration.

Please see my updated review below...

I am so disappointed in the quality of care my grandmother receives especially for the huge monthly payment our family pays (over $6000 a month!) The facility is so dirty and sometimes I can't even find a caregiver or anyone else that can answer a question! There is constantly urine and feces everywhere! Im just so upset right now from visiting my grandma, I can't even think straight! God, when I think about ending up in a place like this myself someday.......it scares me to death. I just want to cry.

Update: I was immediately contacted by Jake the Regional Director who set up a meeting with Heinz the new Executive Director of Pacifica in Snohomish. The meeting went very well and they both assured me that everything would be addressed and corrected immediately. They were in the middle of transition from Brookdale to Pacifica at the time. Ever since Pacifica took over the quality of care has vastly improved. Heinz Gehner does a great job as the Executive Director of Pacifica and has a great supportive staff as well. I am very pleased with the changes and the quality care my grandmother receives. Thanks Pacifica!

Pacifica Snohomish is undergoing a beautiful change. The renovation well on its way bringing an elegant touch of warmth to the homes of our residents. There is a dedication to the care and wellbeing for everyone here. Heinz Gehner, the Executive Director is amazing! He is involved with the community. Committed. Working closely with each department to ensure the quality of care is reached. Helping staff where needed. He is there for the residents and he listens! I love the changes taking place right now and excited to see what our future brings... Front Desk, Dawna Wymore

I just gotta say that the staff of Pacifica Senior Living Snohomish is great! They are attentive and caring. The activities available for the residents are very fun and engaging.

My family and I love the care our family member receives at Pacifica Senior Living in Snohomish. The Staff, accommodations, food and activities are wonderful!

From the moment we walked in for the Mother's Day Tea, it far exceeded my expectations, just lovely, beautiful flowers, a lovely luncheon. My Mom just moved in a few days ago, thank you so much for welcoming her with such warmth.

The executive director has really turned everything around. Katie is the best. The care staff care only about the residents and are the best you will ever find. Everyone really truly cares and love what they do. It shows

Fathers Day event was excellent. Am so glad Dawna Wymore is in charge of activities , my dad is finally getting to do some interesting and fun things! The ice cream social and word games were fun too. Thank you, Dawna!

David - I am saddened to hear about your experience at Snohomish. I can't begin to imagine how this has impacted you and your family. I came on board as the Executive Director early this year. I cannot speak to prior leadership but I would like to tell you that as a 16 year veteran in this industry, I am very proud of the care and staff at Snohomish. This is a place I would place my aging mother without hesitation. If there is something that I can do now to help with this situation, please reach out to me directly.

i have a few friends that live here and seem to be very happy and really like the community. The food is like you would make at home, and the people are very friendly. The staff seems very caring and knowledgeable, and the community is kept clean and is very beautiful.

The staff here are very caring, and take amazing care of the residents, they have fun activities, great food, would definitely recommend Pacifica to anyone looking for family members

Nice grounds. Good food. Excellent caring staff. Best available care and facility in the area!

Really appreciated the way the residents are enjoying daily activities!!

This is a great place the staff is very friendly and caring they always take great care of my family member

I enjoy the atmosphere here so much, strolling in the amazing gardens, having ice cold lemonade in the patio and the friendly staff who knows everyone's names. The staff work so hard to provide care to everyone here and make everyone feel at home.