T-Mobile Authorized Retailer

Was able to get an upgraded plan, at same as the current company I had, was also able to get affordable internet. A fantastic new phone. They were very helpful and accommodating. And there is always fear when switching but they made it pretty seamless.

Came in today to get help with my cousins S21 and we were greeted by Caleb. Caleb helped us go over all the best options when it came to her phone and upgrading. He was very patient, kind & honest. I work for a competitor & I was very impressed with his knowledge & skill. If you're stopping by this location, make sure to ask for Caleb!

In todays world it is refreshing to receive quality, honesty and overall great customer service. Shout out to Lizzy for her outstanding professionalism. It is a courtesy that seems to be going by the way side. I am so glad to know that it still exists.

I always receive AMAZING service at this T-Mobile location. Lizzy and Chris were able to get my new iPhone set up for me. 10/10 recommend .

Lizzy and team were amazing! They knew how to fix our issue and they were very willing to help! 10/10 recommend this location

I have recently found this location and I'm so glad I did. I personally worked with Georgie and Dan, and they both are fantastic. They took the time to discuss, test and eventually warranty my phone when other Tmobile stores in town asked me not to come back in store and just to "keep calling the hotline number". Kind, knowledgeable and patient employees who took the time to listen.

This is the best store in Spokane!! I will make the drive to work with Chris and this store! Great customer service and always a positive and upbeat environment!

This t-mobile store on north division is so fortunate to have Angelo working there. He has excellent customer service skills and knowledge of all the promotions available. He went above and beyond what I would expect. He was able to save us money and also fixed an issue my phone. Great Employee! Deserves a promotion. We will continue being a customer with T-mobile for the foreseeable future.

Thank you danny le if your needing a phone go to tmobile he’s definitely the fastest I appreciate it again

Had a great experience here. Zach is one of the most knowledgable and professionally bright employees I've ever had the pleasure of working with at a phone company. Not only did he get us a great deal on our upgrade, he patiently walked us through a very tedious process and was very friendly and engaging. Made us have a wonderful time while we were getting our upgrades. Thanks Zach for helping us get a better deal and for talking us through everything. Reps like you are what makes companies like T-Mobile great!

Went to this location because I heard it was the best from a friend. Chris and Caleb helped me and would recommend them to anyone!

Lizzy Gorham was so helpful while getting us switched over from Verizon. With helping us to pay off our existing phones with their special promotion and transferring our lines over to T-Mobile! Thank you ◡̈

Andy was exceptional!! He stayed late after closing to assist us in replacing a lost phone. He helped us find out that we had insurance coverage that we didn't know we had and helped us to file a claim, saving us hundreds of dollars. He was friendly, efficient, thorough, and made our day. Highly recommend asking for Andy when you visit this store.

I give t mobile and this location in specific 5 stars.... my experience has been awesome. First off Zach has went above and beyond for me and he comes highly recommend. I did the Keep and Switch from Verizon and Zach saved me almost $80 a month with better benefits. I am very thankful and don't have enough good things to say. I will recommend to all my friends and family.

A friend recommended T- Mobile and I'm glad she did! Andy N. greeted and worked with me. He was friendly, courteous, and extremely knowledgeable. Even though the store was busy I never felt that he was rushing. I've been w my other carrier for over 10 years so I was somewhat hesitant to change. All my questions were answered and how can you say NO to saving $$$ and better phone service. For the first time in 10 years,
my phone would bring up the internet in the metal bldg where I work . . . Doesn't sound like much but I was ecstatic. Thank you Andy for great customer service.

What a great experience at T-Mobile!! Lizzy & Chris are so great!! Very knowledgeable and helpful!!

“There are errors on your account” I admit I felt uneasy when I heard those words. At past carriers, those words meant 2+ hours of troubleshooting and waiting on hold for the carrier support team to fix the issue. Not at T-Mobile, and certainly not with Austin as the Expert who helped me today. I was in and out in under an hour even after adding a line of service and correcting all the issues I had on the account with his support team. The interaction was pleasant and Austin was kind and knowledgeable. Thank you Austin! And T-Mobile!

Lizzy at the north division store was fantastic!!! Made switching over so quick and easy:)

This is the only store I go to. Have had a few rough patches with them but the only reason I keep going back there is because Andy I believe he's manager but he's been such a help and he's so sweet and awesome. He definitely deserves some sort of recognition. He's nice, helpful, nologeable, caring um ya could keep going but ya. Please let him know he's doing great.. As long as he is there I'll keep going back. Thank you

My husband and I went to the Division store and were helped by Andy and Eric. First off, they are hands down, the greatest customer service experience I’ve ever had. They didn’t hussle us or try to make us buy stuff. They simply listened to what we wanted and started helping right away. The set up took about an hour (phones needed an update) but they themselves were quick and informative, letting us know what was going on as it was happening. We switched from Verizon for multiple reasons. So I’m looking forward to our T-Mobile service!